Latest / Connor with Honor: AI, Real Estate and Real Life / Voice Search Scams coming to a phone near you what to ask for and what to say or not say

Transcript

Voice Search Scams coming to a phone near you what to ask for and what to say or not say · Connor with Honor: AI, Real Estate and Real Life

• 0:00
  SPEAKER_00: Before you say everybody knows this, give me just a chance.
• 0:03
  SPEAKER_00: So the phone rings and a stranger tells me my business is invisible.
• 0:07
  SPEAKER_00: And that's how it begins.
• 0:09
  SPEAKER_00: A call center rep says people are searching for my business and they're not finding it.
• 0:14
  SPEAKER_00: Usually from somewhere like India or Bangladesh.
• 0:18
  SPEAKER_00: Hard to tell.
• 0:19
  SPEAKER_00: But the second that I sound interested, the call gets handed off to somebody that's more refined.
• 0:25
  SPEAKER_00: And the first caller, that's the lookout, the one that's wanting to get to the sale.
• 0:31
  SPEAKER_00: The second one, well, he's the he or she is the closer.
• 0:34
  SPEAKER_00: A mine called himself Tyrrell.
• 0:36
  SPEAKER_00: And the number on my caller ID was 424-655-7395.
• 0:42
  SPEAKER_00: Well, then comes the timeline.
• 0:44
  SPEAKER_00: Built a sound official.
• 0:46
  SPEAKER_00: He began in 2008, Google created a free listing.
• 0:49
  SPEAKER_00: In 2019, Google Assistant changed everything, and now he says 70% of the people searching for my business by voice can't find it because my number isn't registered anywhere.
• 1:02
  SPEAKER_00: In actuality, folks, there is no registry.
• 1:04
  SPEAKER_00: Nobody sells one.
• 1:05
  SPEAKER_00: Google does not charge a fee to claim or manage your business profile.
• 1:09
  SPEAKER_00: That profile is free.
• 1:11
  SPEAKER_00: The story exists for one reason to get a card number before you check anything.
• 1:16
  SPEAKER_00: So I push back, and when that's when the pitch turned.
• 1:19
  SPEAKER_00: He got louder, he got personal, and he told me he loves playing games with stupid people over the phone.
• 1:25
  SPEAKER_00: A real vendor loses a sale and says thanks anyway.
• 1:29
  SPEAKER_00: A guy working a script gets ugly the moment the script stops working.
• 1:33
  SPEAKER_00: Here's how we protect ourselves.
• 1:35
  SPEAKER_00: Do not press a button to talk to anybody when you get a phone call.
• 1:38
  SPEAKER_00: Do not say yes to anything.
• 1:40
  SPEAKER_00: Even a simple confirmation.
• 1:42
  SPEAKER_00: A recorded yes can come back later as an authorization.
• 1:46
  SPEAKER_00: Ask for the full legal company name and mailing address, then hang up.
• 1:51
  SPEAKER_00: I would probably do that first if you want to play the game.
• 1:54
  SPEAKER_00: A real company can send that in writing.
• 1:57
  SPEAKER_00: Never give a card number to someone who called you.
• 2:00
  SPEAKER_00: In fact, anybody that calls you get their name and business address and name of business as well.
• 2:06
  SPEAKER_00: If they refuse to give it, well, you know exactly what they're up to.
• 2:09
  SPEAKER_00: And again, never give a card number, credit card to somebody who called you, and not for a small fee, not for a trial, not for just uh put it online or on file in case you want to proceed.
• 2:20
  SPEAKER_00: Tell whomever answers your phones.
• 2:22
  SPEAKER_00: Tell all your staff.
• 2:24
  SPEAKER_00: That front desk gets these calls first, and it's the easiest place to get tricked.
• 2:28
  SPEAKER_00: Number five, write down the date and the time, the number and what they said, and then block it.
• 2:33
  SPEAKER_00: And report it at reportfraud.ftc.gov and also at do not call.gov.
• 2:41
  SPEAKER_00: If your number is on the do not call registry and the company sells to you anyway, well, that's a violation.
• 2:48
  SPEAKER_00: And your notes are the evidence.
• 2:50
  SPEAKER_00: Now, how being found on VoiceSearch actually works?
• 2:53
  SPEAKER_00: Well, it's not a registration, it's data.
• 2:56
  SPEAKER_00: Siri, Alexa, and Google Assistant answer from the same sources everyone else uses.
• 3:02
  SPEAKER_00: So what matters is whether those sources agree with each other.
• 3:05
  SPEAKER_00: You claim your Google Business Profile, it's free, and you can verify itself at business.google.com.
• 3:11
  SPEAKER_00: You make your big business name, address, and phone number match the same everywhere.
• 3:16
  SPEAKER_00: On your website, your directories, social pages, put your hours and services and your service area in plain sentences.
• 3:24
  SPEAKER_00: Get real reviews from real customers, add structured data to your website so a machine can read it without guessing.
• 3:30
  SPEAKER_00: That's the whole job.
• 3:31
  SPEAKER_00: It takes weeks of steady work, not just a phone call and a credit card.
• 3:35
  SPEAKER_00: And if a stranger ever calls to tell you that you're invisible, check it yourself in two minutes.
• 3:40
  SPEAKER_00: I'm sure you're probably not.
• 3:42
  SPEAKER_00: Search your business name, then ask your phone to find you by voice.
• 3:45
  SPEAKER_00: They are counting on you being too busy to look.
• 3:48
  SPEAKER_00: Look.
• 3:49
  SPEAKER_00: And if you want to see how AI voice assistants decide who gets recommended, you can go to getmachinefound.com.
• 3:57
  SPEAKER_00: I'm Connor, that's my system.
• 3:59
  SPEAKER_00: I'm local, and I'll talk to you soon.
• 4:00
  SPEAKER_00: Thanks for watching.