Latest / The Chief Customer Officer Podcast

EP025 Personal AI Agents, Forward-Deployed Engineers, and the Skills That Matter Now
Jay and Jeff dig into two very different but connected stories: Jeff's homegrown AI "chief operating officer" for his household, and the $10B forward-deployed engineer boom reshaping enterprise services. Along the way: why task automation isn't the same as agents, and the skill that will matter most in the age of AI.
KEY TAKEAWAYS
Personal agents teach real agent behavior: Jeff's household agent, Mr. Baxter, learns from ongoing texts instead of needing reprogramming — a preview of how enterprise agents should work.
Task automation isn't agents: Jay's take: most companies are building…
The skinny
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