Latest / Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond
Stephen Parry, on His Book ’Sense and Respond,’ How Lean Engages Employees to Provide Customer Value
My guest for episode #170 is Stephen Parry, joining us from England. He is a keynote speaker at the upcoming Lean Kanban North America conference in late April. I will also be a main stage speaker at the event. Parry has experience leading Lean transformation efforts in industries ranging from telecommunications, IT, shared services, financial services, and the public sector.
He is the author of the book Sense and Respond: The Journey to Customer Purpose. In this episode, we talk about his experience, how Lean engages employees to provide value to customers, and the differences between LINO…
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