Ep.06 - Tackling Tough Talks: The CAEO Framework
Having difficult conversations is tough, but they're often the most important ones to have.
In this episode, we talk about the four keys to a difficult conversation. We also cover some ground rules to consider, like creating a foundation of friendship and leading with curiosity.
The framework for difficult conversations consists of four components, represented by the acronym CAEO.
The steps include
- Creating a container for the conversation,
- Acknowledging the issue,
- Explaining emotional feelings with context, and
- Offering options to remedy the issue.
We also discuss the importance of…
The skinny
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