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262: Who Really Owns Customer Experience? (part two)
How to Build the Teams That Make Customer Experience Stick
Episode 262 of the Customer Service Revolution Podcast
Launching a customer experience initiative is one thing. Building the internal structure that keeps it alive is another.
In this episode of the Customer Service Revolution Podcast, John DiJulius continues his conversation with Dave Murray, Vice President of The DiJulius Group, about the stakeholders required to successfully launch and sustain a customer experience transformation.
They focus on two groups that can determine whether a CX initiative becomes part of the culture or…
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