Latest / The Federal Drive with Terry Gerton
When if comes to the federal government, research suggests people are less troubled by uncertainty
Whether it's a cyberattack, a safety issue or a public health concern, agencies often need to communicate before an investigation is complete. New research suggests people respond best when organizations explain what they know, what they don't know and what they're doing next. Here to discuss the findings is Brian Southwell, Distinguished Fellow at RTI International.
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The skinny
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