"You've Given Them Power" — Chris Lingle | GGP #125
Trust isn't built when a customer approves a repair. It's built long before that—through communication, expectations, transparency, and the confidence customers feel every time they interact with your shop. In this episode of the Garage Grit Podcast, Chris Lingle explains why customer trust is one of the most valuable assets an independent repair shop can create.Chris's journey began unexpectedly when the owners of the shop where he worked called him into a meeting he thought would end with him getting fired. Instead, they offered him the opportunity to buy the business. That moment launched…
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