E98: Writing better procedures part 1: Action verbs, human factors & more
Why are so many procedures technically accurate, but barely workable in practice?In Part 1 of this two part series on procedural systems, we unpack the technical side of writing better, more useable procedures: exploring how to reduce safety clutter, choosing the right type of rule, and structure instructions so they support work.We unpack:• Types of rules: performance goal vs. process vs. action rules & how they limit or enable discretion• Formatting: Action-verb steps, concrete language & single-action steps• Critical steps: Highlighting actions where mistakes cause immediate or…
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