Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How a Direct-to-Consumer Brand Cut Returns by 30 Percent
Returns are a massive operations drain for e-commerce. In this episode, Lucas and Luna dive into how a mid-sized DTC apparel brand, Everlane, re-engineered its returns process to cut return rates by 30 percent in under a year. They explore the specific operational changes: better product descriptions, AI-driven sizing tools, QR-code-based drop-off, and a restocking system that slashed processing time. Lucas explains the numbers behind the ROI, and Luna probes how smaller brands can adapt the playbook. If you sell physical goods online, this episode has concrete strategies you can steal…
The skinny
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