Latest / Cutting Through with Natasha Plowman / Cutting Through with Whitney Simon
Transcript
- 0:14Welcome to Cutting Through with me, Natasha Ploughman.
- 0:17Today I have the great pleasure to have Whitney Simon on the
- 0:20podcast. We're going to cover lots of
- 0:22areas from inclusion to sustainability to areas which I
- 0:26personally find incredibly fascinating, but also incredibly
- 0:29fractious at the moment. So what more could we want to
- 0:32talk about with Cutting Through than those two areas?
- 0:35So welcome Whitney. Let's first get a little bit of
- 0:38an overview of who you are, what makes you tick, and let's
- 0:41introduce yourself. Yeah, of course.
- 0:43Thank you so much for having me. I'm really excited about this.
- 0:46So my name is Whitney Simon. My background is in public
- 0:48relations and communications. As you'll probably hear, I don't
- 0:52have a lovely British accent or really cool Aussie accent.
- 0:55I have an American accent. I moved to London about 7 years
- 0:59ago while from San Francisco and my focus was predominantly BDB
- 1:04tech. And I think through doing a lot
- 1:07of that work, it really reinforced my passion for D and
- 1:10I because I think we talk about all of this cutting edge
- 1:14technology that's going to change the world.
- 1:16And yet I saw so many examples of where people of colour or
- 1:20people from marginalised backgrounds were included in
- 1:23that conversation about how tech could change the world.
- 1:26And I thought that was really important.
- 1:28And it fueled a lot of my focus in PR and comms.
- 1:32And it got to a point earlier this year where I was like, I
- 1:35really want to focus on diversity, equity and inclusion
- 1:38from a communications perspective.
- 1:40And I launched Anchor and Flow and it's just been like a really
- 1:44exciting whirlwind since then in terms of my values.
- 1:49I think a lot of the times, and maybe this is a cultural thing,
- 1:52we put so much importance on what we do as a job and then we
- 1:56forget about who we are as people.
- 1:57And I'm like this person who's driving a bus or who's busing a
- 2:01table, like that is not who they are.
- 2:03That's how they put food on the table.
- 2:05They still deserve the same respect whether you're a
- 2:09solicitor or a CEO of a business.
- 2:11That really annoys me. Like someone who is super rude
- 2:15to service staff. I'm like, I'm out.
- 2:17Another thing that gives me the ick is people who take advantage
- 2:19of others. It's just not for me, not the
- 2:22vibe. And I guess it that kind of ties
- 2:24into my values of just being compassionate.
- 2:27The world is a really hard, scary place, and I think we need
- 2:30more compassion, empathy, equality, obviously transparency
- 2:36and vulnerability. I think there's often this
- 2:40expectation that, and I have this expectation that as you get
- 2:43older, you're just supposed to know everything and nothing
- 2:46shakes you. And I'm like, what?
- 2:47What are you talking about? I'm not an adult.
- 2:49I don't know what I'm doing. I turned 50 last year and I
- 2:52still got no idea about how the thing I'm still thinking about
- 2:54what I'm going to do when I grow up.
- 2:56But that's also a big part of ageism, is that people have this
- 2:59assumption that either of where you're supposed to be, of what
- 3:02you're supposed to be doing. And fundamentally, this is all
- 3:04about other people's assumptions and other people's judgement as
- 3:09well, which just don't help anyone.
- 3:12I'm completely there with you on that one.
- 3:14So I'm sorry if you think when you get older, you finally know
- 3:16what you wouldn't do. You grow up.
- 3:18It's just a journey that keeps going and that's the joy of it.
- 3:21Genuinely, I try to remind myself of that because I'm like,
- 3:24by the time my mom was my age, she had two kids and I was like,
- 3:28I'm a child. So I'm just, I'm writing.
- 3:32I'm banking on vibes alone doing what I can.
- 3:36Do whatever makes do, that's it, whatever makes people happy.
- 3:39And I think a big part of communications for me is a lot
- 3:43of the training that I do is really getting people to know
- 3:46themselves, who they are and why they do some of the things that
- 3:50they do. Because when and you understand
- 3:52that about yourself, then you become such a better
- 3:54communicator. And I think this is a really
- 3:56important part of the conversation around diversity
- 3:59and inclusion. And you posted something a
- 4:02couple of weeks ago, which I loved because it really
- 4:06acknowledged the fear that different people have in having
- 4:09these conversations. They're scared about saying the
- 4:12wrong thing. They're scared about offending
- 4:14people or not, or they want to have that device.
- 4:17And we're going to have that conversation as well.
- 4:20And I'd like to understand what your perspective of where does
- 4:22that fear come from to almost say nothing because you don't
- 4:27want your, you're worried about how it's going to be perceived
- 4:29and how can we tackle that? Yeah, I think this happens
- 4:32across industries and across society as a whole.
- 4:34But I think with public relations and communications
- 4:37specifically, a lot of it is about optics, right?
- 4:40It's about that perception. We can't, we want to come across
- 4:43as experts, we want to come across as well versed, educated,
- 4:46whatever. And I think there is this idea
- 4:50that in order to come across that way, you have to know
- 4:54everything. You can't have any areas where
- 4:57maybe you're not as fluent or not as skilled at.
- 5:00And so it creates this kind of culture, which I've seen a lot
- 5:04of in comms where it's just you have people performing this like
- 5:07expertise and to a detriment because they're like, Oh, if I
- 5:11don't perform this, then people won't respect me.
- 5:15And yet I, I'm like, as I've come up in comms, the leaders
- 5:18that I remember, the leaders who had such a tangible impact on me
- 5:23were the ones that were like, listen, I messed up.
- 5:26Like I messed this up. I didn't have the information.
- 5:28I actually don't know that. Let's bring in other people.
- 5:32I'm going to do some more learning.
- 5:34And I think it's definitely defined my brand of leadership
- 5:39because I think a lot of the times also in D and I, it's like
- 5:41you're a D and I expert. And I love to say I'm like, no,
- 5:44I'm not. I'm an expert in my lived
- 5:47experience of being a black queer woman who's lived in the
- 5:50US and the UK, and I am constantly trying to learn more
- 5:54about diversity in all its different ways, shapes and
- 5:57forms. So understanding what it is to
- 5:59be black British in this country, what is that
- 6:01experiencing experience like? Understanding what it is the
- 6:04experience of trans folks, especially trans folks of
- 6:07colour, like people who are migrants and having to deal with
- 6:10just anti migrant sentiment that's taking over.
- 6:14Like my whole passion and purpose in this life is to learn
- 6:18as much as possible. And I think when you look at it
- 6:21from that perspective, not a less than I'm not smart enough,
- 6:25but more of AI actually don't know that.
- 6:28Let me do the work to learn more without this fear of they come
- 6:31across as ignorant or whatever. It just creates so much more
- 6:35opportunity. And that's actually what I think
- 6:37is an effective leader, someone who's willing to be like,
- 6:39listen, I'll put my hands up, I don't know, but I'm going to
- 6:43learn. No, I love that.
- 6:45And I think that's a really important thing for people to
- 6:47remind themselves. It's not even leadership, it's
- 6:48just being a human being as well.
- 6:50That too. And this is a big part of what
- 6:52like Break the Silence was created to do, was to just have
- 6:57those conversations, have those open, difficult, messy,
- 7:01vulnerable conversations to listen to other people's lived
- 7:04experience and not make judgements on them as well.
- 7:08Because what we found with the research was that there was a
- 7:11still people were stopping themselves from having the
- 7:14conversations or asking the questions they wanted to ask.
- 7:17Because to you what you're saying, they didn't want to seem
- 7:19ignorant. They didn't want to seem like
- 7:20they didn't know what they were talking about.
- 7:22They didn't want to cause offence because of their own
- 7:25lack of knowledge. And they all and then other
- 7:27people didn't want to feel safe to share their lived experience
- 7:31and be able to and everyone's lived experiences, as you said,
- 7:35their lived experience. That doesn't mean that it
- 7:37automatically equates to someone else's.
- 7:40And there's nothing that drives me out the wall more when you
- 7:43see when people say you're wrong because that wasn't my
- 7:47experience and you're like, I'm not wrong because this is where
- 7:49I'm at. Doesn't make yours any less
- 7:51valuable. But let's have the conversation
- 7:54about where that could be different.
- 7:56And before we get on some of the work stuff, what we're seeing in
- 7:59the world at the moment, people just listening to each other,
- 8:02they're getting stuck in their tribes of performance.
- 8:05And a lot of it, some of it can be really quite performative
- 8:08around either what people are doing or saying.
- 8:11But it's not building bridges, it's not Austrian collaboration,
- 8:15it's not allowing people to. And again, I love that term of
- 8:20share their lived experience in a kind of a Safeway.
- 8:23So can you see any light at the end of the tunnel?
- 8:26Have you got a crystal ball that we're going to come out at this
- 8:28time, at the moment? Make it be basically.
- 8:33Not how I wish. I do think this is something
- 8:36that I've seen in a lot of my reverse coaching sessions.
- 8:39And the model is more like, I think executives right now, it
- 8:44can be really tough because let's be honest, the market
- 8:46isn't great, right? And so a lot of business owners
- 8:50are just trying to figure out how can I keep the company
- 8:52afloat? How can I try to scale like I
- 8:54had all these ambitions, like, how can I do that in this
- 8:56market? And I think because of that,
- 9:00there is even more pressure of being like, I know everything,
- 9:03I'm going to get us through this tough time.
- 9:05And so the whole reverse coaching model was to give like
- 9:08executives an opportunity to talk to someone with lived
- 9:11experience and when outside of the organisation where they can
- 9:14have that safe space to share. I don't know, like I want to
- 9:17learn more. I want to have these open and
- 9:18honest conversations. And a lot of the time in these
- 9:22sessions, there's this one bit of advice that I give that
- 9:25actually alleviates a lot. And I think the bit is like
- 9:29decentering yourself. Like even in what you were
- 9:31saying, we have these conversations where it's, I
- 9:33don't want to say anything because I don't want to offend.
- 9:35I don't want to say anything because I don't know.
- 9:36I don't want to say anything because like, I'm going to come
- 9:38across as this. And in all of that, it's about
- 9:41I, you're not actually thinking about the other person.
- 9:46I as a, as a black woman, I don't expect you to know
- 9:49everything that I know about being black because I'm black.
- 9:52That's my whole exit. It is what it is.
- 9:55But what I expect to expect in the conversation, like in a
- 9:59conversation with the true ally is, hey, I recognise that this
- 10:04thing that I did was problematic, made you feel
- 10:07uncomfortable. I'm incredibly sorry.
- 10:09I'm going to do the work to learn more and I will never do
- 10:12that again. That is actually centering me
- 10:14and showing me that you're not so caught up in like everything
- 10:17about you. You're actually focused on
- 10:19learning and growing from the opportunity.
- 10:21And I think when I, I do have hope because when you have those
- 10:26conversations with people and they're open and receptive to
- 10:29it, I do see a switch because people are just like, oh, you're
- 10:34right. Like I've spent so much time
- 10:35focusing on how I don't want to come across as a racist or a
- 10:38bigot or this or that. I haven't even actually thought
- 10:41about the people that I'm talking to like this person
- 10:44who's in front of me right now. I think that brings down that
- 10:47barrier and makes learning and opening and connecting and
- 10:50having those different difficult conversations so much easier.
- 10:55So I recognise that was long winded, but I do have hope.
- 10:59I think people who are really willing to sit with themselves
- 11:02and listen and hear and be open, I think they do.
- 11:07They can change and that's what we need to see to.
- 11:10Move forward. Absolutely.
- 11:12And it is. And it's also when you call
- 11:15someone out or you say look, that could be interpreted this
- 11:19way. Did you wreck?
- 11:20Did you recognise what you were saying or how you are portraying
- 11:25different people? That could be a stereot.
- 11:27It could be a stereotype that's harmful for people or wasn't
- 11:30opening up a conversation. And you know, and obviously we
- 11:33break the silence. A lot of the focus we have is on
- 11:35gender and it's intersectional and the and the gender issues.
- 11:38But we're also we're big thing for me is the platforms.
- 11:41We're platforming people and we and I have this sneaking
- 11:45suspicion and I would love to get some evidence to anyone out
- 11:48there who would like to do some research on this around who
- 11:50amplifies who. I, I have this suspicion that a
- 11:52lot of men amplify men or they definitely have a blind spot
- 11:56around the people who they know and who they talk about and who
- 11:59they amplify tend to be more people like them.
- 12:02And there is a active work that needs to be done to seek
- 12:06different voices and seek different viewpoints and seek
- 12:09different lived experiences as a way of someone views a
- 12:12particular issue. And and I did call someone out
- 12:15in a recently, but not in an attacking way.
- 12:18And just this might be a bit of a blind spot.
- 12:21This is something you may be just because these are the same
- 12:23people that you always talk to and refer to.
- 12:25There are a whole group of other women and women of colour and
- 12:30men of colour and different people who are speaking about
- 12:32this particular issue. And it wasn't AI that you could
- 12:35be drawing on as well. And this person got it straight
- 12:38away. And that was allyship.
- 12:39He was a bit, ah shit, yeah, I get it.
- 12:42But then he was like, I'm going to do better.
- 12:43And I've seen everything he's done since has been he's
- 12:46actively sought different voices.
- 12:48But other times people do it in attacking way and then you get
- 12:52defensiveness and then you get people just getting stuck in
- 12:56their own viewpoint and to your point, because they're putting
- 12:59themselves in the centre of what they're talking about.
- 13:02I'd love to share your kind of aspiration of hope, but I think
- 13:04hope comes with ongoing connection, dialogue and
- 13:07conversation. I think again, that's what you
- 13:10know, for Break the Silence and all the other forms that people
- 13:12are part of can do to do a lot more of.
- 13:15Absolutely. Thank you for that.
- 13:17That's really interesting. But the other area that we're
- 13:20also interested in talking about is intergenerational things.
- 13:23And I think one of the things we want to talk about is how you
- 13:26did do your work on inclusion to have an intergenerational
- 13:30understanding and reaching the ever elusive, the ever
- 13:34homogeneous group that is called Gen Z, which is obviously
- 13:37complete sarcasm for everyone, because I do, I find the
- 13:40generational stereotypes that people have fascinating, but
- 13:43they are stereotypes. They are useful in some ways of
- 13:46grouping people. And I was at a, I did a post
- 13:48about that recently. But tell me about what we were
- 13:51doing around particularly. We have this view that all Gen Z
- 13:54people are there to save the planet and they're going to be
- 13:56the kind of savour of the world. And yet words and deeds don't
- 14:00necessarily match up, and they're a cohort of people which
- 14:03we need to understand a little bit more.
- 14:05So tell me about this project that you worked on for that.
- 14:08Yeah. So I at my previous agency, I
- 14:11was working with a client who had really strong ambitions when
- 14:16it came to ESG. And one of the key things that
- 14:18they wanted to focus on was targeting Gen Z.
- 14:21And so I think, again, as I said before, what I find really
- 14:25interesting about tech or just any industry is like the
- 14:28conversations around inclusion and equity within them, 'cause
- 14:31there's always that conversation.
- 14:32And I noticed that with a lot of the campaigns we were doing
- 14:35around sustainability, it felt very geared toward older white
- 14:40middle class folks and not actually targeted towards Gen Z.
- 14:45But then even deeper than that, it felt like it was very kind of
- 14:49western, that Western take on sustainability.
- 14:53And I was thinking and I was like looking at my Instagram
- 14:57feeds, doing the literature and recognising that sustainability
- 15:01has just become this umbrella term that people just use it to
- 15:03paint whatever. And so it's, oh, I'm sustainable
- 15:05because I have this 50 LB like water bottle.
- 15:08But then we're not talking about what about sustainability for
- 15:11folks from lower income backgrounds.
- 15:14Like that conversation looks a bit different.
- 15:17And so with this campaign, I was like, OK, we need to have, if
- 15:21we're really trying to create a campaign that's going to speak
- 15:24to Gen Z, but it's also going to speak to the diversity of folks
- 15:27within Gen Z. We really need to make sure that
- 15:30we're doing something that's not about bells and whistles, but
- 15:33it's about platforming someone in their age group and or in
- 15:38their demographic who speaks the language that they speak.
- 15:41And part of that was engaging with someone who the
- 15:44organisation would probably deem as like more of an activist than
- 15:47an influencer. And that influencer's name is
- 15:50Tori Sui Sui Sui. I should double check how to
- 15:53pronounce that. And she's an incredible activist
- 15:56who talks about all the ways that when it comes to
- 15:59sustainability, we have to be intersectional.
- 16:01Like the Global North has a disproportionate impact on the
- 16:07actual carbon emissions. And yet it's the global S that
- 16:11is dealing with the ramifications of that.
- 16:13And we do not talk enough about that.
- 16:15And also just talking about how a lot of capitalism is fueling a
- 16:20lot of this climate change. And so this was an influencer
- 16:24who, while they wanted to work on the campaign, they also were
- 16:27very open about, I'm going to be open and honest about how I feel
- 16:31about corporations, capitalism, those who are performative and
- 16:35their sustainability acts. And my client was nervous, was
- 16:39rightfully nervous. They're pretty conservative
- 16:41organisation. They have a lot of rules in
- 16:43terms of like how the brands should be promoted.
- 16:46But ultimately I was saying to the client, you want to meet
- 16:49this group and this group is one of the most discerning groups
- 16:54that you have as a consumer. They see through bullshit.
- 16:57They will call you out if you're trying to peddle bullshit to
- 17:01them. And so it was really important.
- 17:03I was like, if this is something you're genuine about, you're
- 17:06going to have to. We're going to have to find
- 17:08compromises on both sides, but you're going to have to open up
- 17:10yourself to those difficult, somewhat uncomfortable
- 17:13conversations. Yeah, that in itself is that
- 17:16whole notion of living in the uncomfortable, living in the
- 17:21being challenged again, back to your turn around lived
- 17:23experience, living in what your assumptions that you have.
- 17:26And what why is it we seem at the moment that we get so stuck
- 17:31in? And is it ego, which largely it
- 17:35seems to be or not having your opinion challenged or not having
- 17:40your what you assume to be true as being something that can have
- 17:45a different if you just change the perspective of it.
- 17:48What does it look like from that perspective and what empathy is
- 17:51meant to be? And but it just see, it just
- 17:55seems to be that we're just stuck at the moment and not
- 17:58being able to have those conversations and build bridges.
- 18:00So it's fascinating that a company and I mean, I've worked
- 18:02in sustainability in in some various guises for a long time
- 18:05and it does become a very siloed conversation because people
- 18:10don't want to take risks. They don't want to hear things
- 18:12that may question the assumption they've got, and they don't want
- 18:15to hear that people may not think that everything is
- 18:18amazing. And This is why the whole issue
- 18:21of sustainability needs to come out of a communications world,
- 18:24and it needs to be about fundamental transition and
- 18:28change. It isn't about performance, it
- 18:31isn't about a tick box, it is about really seeing the impact
- 18:35that you have on people and planet that we're not having
- 18:39those conversations with. So good.
- 18:42Kudos to them that they challenge that.
- 18:44So what? How did it end?
- 18:45What was the outcome that happened?
- 18:47Do they feel like that they had learnt and changed and did
- 18:49something differently on the back of it?
- 18:51Yeah, they did. I think there was a lot of back
- 18:53and forth late night calls with my client was just like, yes, I
- 18:57understand this feels a bit more bold in terms of the messaging.
- 19:00But we did agree to do this with this spokesperson.
- 19:03And in the end, the campaign came out and I was just so proud
- 19:07because seeing the comments on Instagram and there were some
- 19:10that were challenging, OK, but this organisation has
- 19:13contributed to this. But there were also a lot of
- 19:16organisations where it's, it's really great to see a brand
- 19:18like, tackle this in a way using language that, like, speaks to
- 19:22us and shows that they understand that this isn't just
- 19:24a trend. And I also think it just opened
- 19:27them up. Like, I feel as though with
- 19:29comms campaigns, when you're using influencers or talent, you
- 19:32usually use the same talent who are young, affluent white folks.
- 19:37And it's OK. But there's so many people
- 19:40within this space that are trying to have real
- 19:42conversations about sustainability.
- 19:45Why aren't we giving them a platform?
- 19:47And it's exactly to your point, it's like, we just want to focus
- 19:50on the people that we've had a positive experiences with
- 19:53before. Yeah.
- 19:54So we want to keep going with those same voices, but then it's
- 19:57like we're creating that whole silo and you don't even realise
- 20:01it 'cause you're just like, it has nothing to do with anything
- 20:03other than I've worked with them before, I know that they're
- 20:04doing really great work and all this other stuff, but there are
- 20:07other people outside of this kind of space or not outside of
- 20:10this space who are different backgrounds who are also doing
- 20:13really incredible work. And this is a probably the great
- 20:16time to where we met and where we started talking about is the
- 20:20platform that myself and Neil Kleiner are taking over called
- 20:24antiquota.com, which was the whole premise of it is to
- 20:29diversify the access and the availability of speakers,
- 20:33experts, thought leaders, whatever that term means thought
- 20:36leaders and and then but have a diversity of thinking and lived
- 20:40experience. And what annoys me sometimes is
- 20:43like women have to speak about women's issues, Black people
- 20:45have to speak about black issues, where actually it's the
- 20:48lived experience on all the issues that we want to get that
- 20:52diversity of thought coming in. So anti quoted is going to be
- 20:55ramping up and fantastic. You'll hopefully be involved in
- 20:58that one. But it's such a necessary thing.
- 21:01There are so many lists of diverse speakers, but everyone
- 21:04else says I don't know where to find them.
- 21:06I don't know if they can speak. I don't know if they're if
- 21:09they've got the experience. And that's what we're trying to
- 21:11solve with that one. And I suppose another area that
- 21:14we can really focus on is purity of perfection.
- 21:18Everything has to be perfect. We can't say anything or put our
- 21:22head above the parapet unless we've got everything perfect.
- 21:26Part of that is, I suppose in Australia we had this with the
- 21:29tall poppy syndrome. I don't know if that kind of
- 21:31translates across areas where if you're seen as too big, too
- 21:34popular to doing too well, then you'll be dragged down.
- 21:38But we're seeing it all the time and people fear of saying
- 21:41everything and then that whole point of vulnerability.
- 21:44So how do we create a climate where we don't have What about
- 21:49ISM all the time? And this is the other thing, is
- 21:51you say something, but what about this or what about that?
- 21:54The purity of everything you have to have done.
- 21:56So what do you think we can do differently to get us past that?
- 22:01I think there is a lot of power in being able to sit with
- 22:06yourself and reflect on why does this make me feel so
- 22:08uncomfortable? And if we're being honest, down
- 22:11to basics, it's just like we don't like to feel out of
- 22:14control. We don't like to feel out of
- 22:16control. We don't like to feel out of our
- 22:17depth. Yet those are two just
- 22:19fundamentals of being a human in this world.
- 22:23I think personally I feel as though there's a lot of struggle
- 22:27with that when you are coming from like a majority group, so
- 22:32like a non marginalised group because I think society has been
- 22:35crafted in a way where it feels as though everything does work
- 22:38in your favour. You are like positioned or
- 22:41platform to get access to these different opportunities
- 22:44etcetera. Whereas folks from marginalised
- 22:46backgrounds, like that's not the world we came up in.
- 22:49So I do feel as though those folks have a higher level and
- 22:53not appetite, but patience for being uncomfortable because
- 22:58that's just the state that we're always in whether we want it or
- 23:00not. But I also think there is so
- 23:02much power in it because it helps you to recognise that.
- 23:05Like it's only in those moments where you're uncomfortable,
- 23:08where you feel out of your depth, depth where real growth
- 23:11happens. And I also think like when we're
- 23:14thinking about stories, the stories that resonate the most
- 23:17with me aren't the ones that have a pretty perfect ending.
- 23:20The stories that resonate with me are the ones where it's, it's
- 23:22really murky. It's really nuanced.
- 23:25At the end of it, you are left feeling like, oh wow, there
- 23:28wasn't a perfect resolve. It's the person being like, I
- 23:32still have so much more to learn and grow, but I'm appreciative
- 23:35of where I've been. And I think we need to get back
- 23:38to that in communications because right now it feels it's
- 23:41almost moving towards like AUS centred type of comms approach
- 23:45where it's like everything has to be shiny big teeth,
- 23:48everything is great and it's but that's.
- 23:51Not real life. That's that's.
- 23:53Not. Real life, and this is my.
- 23:55Know. That, and this is my real worry
- 23:58with particularly technology, it's creating this homogenised
- 24:02view of the world that hasn't brought in the diversity of
- 24:06thinking and experience into it. So it is reflecting the people
- 24:12who run it and own it. And you know, and so many times
- 24:15we're it's almost like we're sleepwalking into it.
- 24:18We're having these debates and these conversations are
- 24:20particularly about technology and the rise of they are, but
- 24:24then we're not challenging it enough to change course in a way
- 24:29that enables that technology to be fundamentally more inclusive
- 24:35of the people who are going to use it.
- 24:37And this is what I don't understand.
- 24:39We just have this phrase, you have to reflect your customer
- 24:42base. AI and technology doesn't
- 24:45reflect its customer base. It still reflects a vision of
- 24:49the owner rather than the customer.
- 24:52So there might be more we can do or should we do more around
- 24:57using our financial power to change the system more.
- 25:01But I feel as if people have just been someone who posted
- 25:04recently, fantastic thinker on this, Alfie Roberts around that
- 25:09we've just been the ease and the convenience is trumping, forgive
- 25:14the word, everything. So we're almost sleepwalking
- 25:19into this idea of ease and convenience rather than
- 25:22complexity and nuance and messy, which is human.
- 25:26And that's what makes us human. And that's what I love about
- 25:29what we're doing with anti quoted, what we're doing with
- 25:31break the silence. What you're doing with Anchor
- 25:33and Flow and all the work and the conversations you're having
- 25:37is human and messy, and that's fine.
- 25:41So I wonder how we can make that bolder and stronger and more
- 25:46pervasive and break that fear down.
- 25:49So do you think there's other ways or other things that we
- 25:51could be doing to do that? I think exposure therapy, if I'm
- 25:56being honest, put yourself in those situations where you do
- 26:00feel uncomfortable because there's a lot of learning that
- 26:02comes from discomfort. Go to those panel.
- 26:05There's so many different industry events where you can go
- 26:07to spaces that are focusing and championing voices of colour or
- 26:12voices from marginalised backgrounds.
- 26:14Go to those spaces, feel uncomfortable, understand why
- 26:17you feel uncomfortable and then start doing the work to unpick
- 26:21that. I think it sounds super basic,
- 26:24but I ultimately feel as though, so if you're not able to sit
- 26:27with yourself and acknowledge potentially the bias,
- 26:30acknowledge the privilege that you have, there's not going to
- 26:33be any change because you're still stuck in that bubble where
- 26:36it's, I'd rather be perfect then actually make a change and grow.
- 26:41Even if that growth means that someone calls me out or I
- 26:46someone tells me that they feel insulted by me or something like
- 26:50that. If you're not ready to have that
- 26:52conversation, then quite frankly, you're not going to
- 26:54make any change. You're still focused on you.
- 26:57You're still focused on you're centering yourself.
- 26:59You're not actually focusing on making change.
- 27:03And I suppose the other bit is how do we build bridges against,
- 27:06We're seeing the rise of nationalism, which is then
- 27:09translating into more exclusion and more anger and divisiveness.
- 27:15And there is often a big conversation around how do we
- 27:18build bridges with people's? And that's their perspective,
- 27:20their view, and how do we have those?
- 27:24How do we make sure that we hear and understand the reasons why
- 27:29people have those viewpoints, but we don't necessarily, but
- 27:33how are we changing that? How do we change that perception
- 27:35of view? Is there an opportunity that we
- 27:37need to do? Because on the one hand, we can
- 27:39go to the places if you're already susceptible to being an
- 27:43ally or you already are an ally, but how do you build those
- 27:46bridges with people who are opposing everything that you
- 27:49stand for and who you are? That's a really good question
- 27:53and to be honest, I think the answer lies with the ally group.
- 27:59I think a lot of people of colour and marginalised folks,
- 28:02this is not the time to be to look to them to try to create
- 28:07those answers and solutions because quite frankly they're
- 28:10terrified, they're tired, they're burnt out.
- 28:12I think this is where this is when I'm like OK, show this
- 28:18allyship because I think a lot of the time people like to use
- 28:20the word Willy nilly. Allyship now is OK.
- 28:24You have a Co worker who is showing some very nationalist
- 28:28viewpoints. How can you engage them?
- 28:30How can you have a conversation with them?
- 28:32If you end up feeling unsafe then fair enough.
- 28:34Like you're not going to be able to change everyone.
- 28:38Change smarts starts really small, but ultimately I think
- 28:42this is an opportunity for folks to do that work, to reflect, to
- 28:47sit with themselves, and to actually put themselves out
- 28:50there and not necessarily put themselves on the line, but
- 28:53trying to create those solutions and think about those solutions
- 28:57in a way that works for them and those communities.
- 29:00It sounds really flippant, but I also think that there's a lot of
- 29:05folks need to take responsibility.
- 29:07If you want to claim the title, start doing the actions.
- 29:10And there's so much literature, there's so many people on the
- 29:13Internet, influencers who are providing those insights on how
- 29:17to do that in a way that makes sense for you in your context,
- 29:20in your circumstance. Let's use this opportunity to
- 29:24grow and learn. Yeah, and I think that's that's
- 29:27the perfect ending to finish our conversation, which of course
- 29:30has just flown by. And I'm looking forward to
- 29:33talking to you more and hearing more of what you're thinking.
- 29:35And it's the essence of the conversation.
- 29:37It's the essence of being uncomfortable.
- 29:40It is absolutely about being human.
- 29:42That will get us out of where we're at the moment.
- 29:45So Whitney, it has been an absolute pleasure to have you on
- 29:48Cutting through. We've covered a lot of ground
- 29:50and I look forward to hearing more from you in the near
- 29:52future. Thank you so much for having me
- 29:55Natasha. This has been fantastic.
- 29:57Thank you.