Latest / Healthcare Leadership Excellence
Episode 88: Leading Through Calm and Crisis with Dr. Joseph Michelli
In the latest episode of Healthcare Leadership Excellence, I have the pleasure of welcoming back Dr. Joseph Michelli, a renowned expert on customer experience and a New York Times bestselling author. Dr. Michelli's work spans insights from companies like Mercedes-Benz, Starbucks, Airbnb, and Ritz Carlton, where he delves deep into their customer engagement strategies. During the pandemic, he wrote "Stronger Through Adversity," a comprehensive guide on navigating crises, drawing from decades of experience and 140 interviews with top leaders such as Brian Cornell of Target and Hans Vestberg of…
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