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The Pennsylvania Pharmacist Association's Annual Conference Post Show | Part Three (Finale) · Pharmacy Podcast Network

• 0:01
  Speaker 1: Your patients need convenient and cost efficient healthcare, and in
• 0:04
  Speaker 1: the increasingly competitive pharmacy environment, independent pharmacies shouldn't have to struggle.
• 0:09
  Speaker 1: That's where Value Drug Company steps in. At Value Drug
• 0:15
  Speaker 1: we treat our members like family, providing first rate, personalized
• 0:18
  Speaker 1: service and the support they deserve. While you provide exceptional
• 0:21
  Speaker 1: care for your patients, we provide you comprehensive solutions to
• 0:25
  Speaker 1: help you become efficient, productive, and profitable. We offer online
• 0:30
  Speaker 1: ordering and mobile capabilities with our state of the art
• 0:33
  Speaker 1: distribution center to maintain quality and control. We help your
• 0:37
  Speaker 1: community pharmacy get connected to the right service providers and
• 0:40
  Speaker 1: access your market, and we don't stop there. Learn more
• 0:44
  Speaker 1: about how Value Drug can help your pharmacy thrive at
• 0:47
  Speaker 1: Value Drug Co dot com. That's Value drugc dot com.
• 0:52
  Speaker 1: Value Drug Company is a proud sponsor of the Pharmacy
• 0:54
  Speaker 1: Podcast Network.
• 1:07
  Speaker 2: You are listening to the global network of podcasters dedicated
• 1:11
  Speaker 2: to the pharmacy profession.
• 1:12
  Speaker 3: Welcome to the Pharmacy Podcast Network.
• 1:25
  Speaker 1: Welcome to the Pennsylvania Pharmacists Association's annual conference post show
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  Speaker 1: presented by the Pharmacy Podcast Network. In this three part series,
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  Speaker 1: we bring you exclusive interviews from the conference held February
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  Speaker 1: twentieth through the twenty second at the Hilton Harrisburg. You'll
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  Speaker 1: hear real conversations with industry leaders including doctor Kyle McCormick,
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  Speaker 1: John de James, the American Pharmacist Association CEO, doctor Michael Hoague,
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  Speaker 1: and many more. This series is proudly sponsored by Value
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  Speaker 1: Drug Company and the Pennsylvania Pharmacist Care Network PPCN as
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  Speaker 1: they celebrate their tenth anniversary of advancing pharmacists led patient
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  Speaker 1: care across the Commonwealth.
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  Speaker 4: Cole Hanson, Value Drug Company here at the PPA twenty
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  Speaker 4: twenty six.
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  Speaker 5: It's so good to have you on the show.
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  Speaker 6: Yeah, thanks for having me.
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  Speaker 4: You and I were talking before we started up, and
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  Speaker 4: as like you're a behind the scenes administrative leader in
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  Speaker 4: the marketing field, and now I'm throwing you on a podcast.
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  Speaker 7: So it's just like Nicole play behind the scenes.
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  Speaker 6: I'm not du front usually.
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  Speaker 5: Yeah, you do a really good job.
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  Speaker 4: I want to say as a fellow marketer, the communications
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  Speaker 4: that coming out of Value Drug and you're very passionate
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  Speaker 4: about it, the stories that you're actually you're telling. Let's
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  Speaker 4: start there. Pharmacy is changing. I entered pharmacy two thousand
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  Speaker 4: and four. It's massively different than when it was. But
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  Speaker 4: communications and marketing is also changing. And how do you
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  Speaker 4: see technology, how do you see transparency? How do you
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  Speaker 4: see marketing in general? Since you started in probably marketing
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  Speaker 4: in yester years, how do you see it changing?
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  Speaker 7: Well, I think you really have to start meeting people
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  Speaker 7: where they're at. So they got a lot of things
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  Speaker 7: thrown at them every day, you know, whatever platform, social media,
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  Speaker 7: everything that they're going at. They got a lot of
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  Speaker 7: people showing them, you know, come here or this is
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  Speaker 7: where you need to do. But we're really bad as
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  Speaker 7: a profession I think of actually telling people what we do,
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  Speaker 7: like who we are, like the services we offer.
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  Speaker 6: Where we're at.
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  Speaker 7: It's just not something that, especially in the independent world,
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  Speaker 7: that we've been very comfortable with. So it's becoming crucial
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  Speaker 7: to get out in front of this because now people
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  Speaker 7: have so many choices and things are becoming all about convenience.
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  Speaker 7: So really in the independent industry, we need to start
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  Speaker 7: thinking about some other ways to engage in some other
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  Speaker 7: ways to meet those needs and become that you know,
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  Speaker 7: more focused one stop shop, convenient place where people know
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  Speaker 7: they can go, you know, within their communities, within you know,
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  Speaker 7: easy access. So at value, we've been really trying to
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  Speaker 7: promote more of the let's start pivoting and thinking what
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  Speaker 7: else we could be doing, you know outside of that
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  Speaker 7: dispensing ye, where you can fill some of those gaps
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  Speaker 7: in your community that you know they may not be
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  Speaker 7: struggling to you know, figure out. But yeah, so we're
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  Speaker 7: trying to you know, work with them to get a
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  Speaker 7: little bit more open minded and you know, understand that
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  Speaker 7: it needs to start happening and you get yourselves out
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  Speaker 7: there a little bit more and let people know, you know,
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  Speaker 7: where you're at and what you offer.
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  Speaker 4: So the warehouse, the infrastructure, the technology value has now
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  Speaker 4: positioned itself for growth and expansion and to support community pharmacies,
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  Speaker 4: who are these high performing pharmacies that are doing things
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  Speaker 4: that aren't traditional. But now that you have that infrastructure,
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  Speaker 4: let's talk about some of the interesting programs that you
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  Speaker 4: guys are coming up with to really accentuate the power
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  Speaker 4: of our community pharmacies.
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  Speaker 8: Yeah.
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  Speaker 7: So I think a lot of people just think wholesaler
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  Speaker 7: and you know that's where I purchase my drugs as
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  Speaker 7: a line item on my P and L. But we
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  Speaker 7: have a whole different my department here So we are
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  Speaker 7: a group of pharmacists you know that come from the
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  Speaker 7: bench on the ground, and our whole goal here is
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  Speaker 7: to create these programs that kind of help them pivot
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  Speaker 7: into more of those non dispensing revenue generating opportunities that
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  Speaker 7: you know grow outside and that just you know, lick
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  Speaker 7: stick and poor type of model. So currently, the big
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  Speaker 7: focus that we have right now is really around the
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  Speaker 7: whole in Pennsylvania at least, is around you know, scope
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  Speaker 7: of practice, the provider status, you know, starting to operate
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  Speaker 7: at the top of your license, and more focus on
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  Speaker 7: those clinical based services that might be bringing more of
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  Speaker 7: those patients into your pharmacy. You know that can help
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  Speaker 7: with dispensing on that side, but also you know, kind
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  Speaker 7: of supplement some of those other revenue generating opportunities that
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  Speaker 7: you know can help when dispensing really we know is
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  Speaker 7: not going to be the do all end all here.
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  Speaker 5: True next five years?
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  Speaker 4: Doesn't that play right in Nicole with PPCN too, and
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  Speaker 4: like what they've done and how they've grown. We just
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  Speaker 4: celebrated ten years here the Pennsylvania Pharmacists Association celebration of
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  Speaker 4: ten years of the pp CN, and you guys are
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  Speaker 4: aligned with that.
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  Speaker 6: Yep.
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  Speaker 7: Yeah, so we were one of the original supporters of
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  Speaker 7: that whole program. I know, ten years ago, I remember
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  Speaker 7: them coming in. We support that at value drugs, so
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  Speaker 7: we supplement a lot of those you know, costs and
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  Speaker 7: things like that.
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  Speaker 6: For pharmacy.
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  Speaker 7: We have a very large majority of our members that
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  Speaker 7: are PPCN pharmacists, so that is also part of the
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  Speaker 7: support that we offer, you know, on the ground for
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  Speaker 7: them as you know, part of that more clinical service
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  Speaker 7: revenue generating opportunities. Our team out on the ground helping
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  Speaker 7: them you know, develop some of those supports, workflows, etc.
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  Speaker 7: To kind of get those off the ground. So yeah,
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  Speaker 7: we play very much hand in hand with them as well.
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  Speaker 6: And PPA is highly involved in that.
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  Speaker 4: So I've heard from several people that work with the
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  Speaker 4: pharmacy schools. We had an interview with Wilke's Pharmacy School.
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  Speaker 4: Jonathan was talking about communication as a new emphasis and
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  Speaker 4: focus for pharmacy students to understand that communication is going
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  Speaker 4: to become a big.
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  Speaker 5: Part of their job.
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  Speaker 4: But I think of our independent community pharmacies and understanding
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  Speaker 4: they got to keep their communication up. So social media,
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  Speaker 4: I hate it. When I love it, I hate it
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  Speaker 4: because you got to do it. I love it because
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  Speaker 4: it does bring me connections with my listeners, It brings
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  Speaker 4: me connections with my clients. It helps me to generate
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  Speaker 4: new clients because they're seeing what we're doing. It's probably
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  Speaker 4: a love hate relationship for you too. But talk to
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  Speaker 4: me about social media and how it's evolved over the years.
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  Speaker 7: Yeah, so, I mean, we still have guys out there
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  Speaker 7: that don't even have a website, you know, so it's
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  Speaker 7: becoming more and more critical to be able to be found.
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  Speaker 7: So whether that's even just simply a website, claiming your
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  Speaker 7: space on Google, or really getting out there and just
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  Speaker 7: setting up a Facebook page for your pharmacy profile, a
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  Speaker 7: place where you can actually again meet them where they're
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  Speaker 7: at so they're not going to come in to you.
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  Speaker 6: Is really what it comes down to.
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  Speaker 7: It's all about, you know, what are my options, what's convenient?
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  Speaker 7: What are the services there that I'm going to be
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  Speaker 7: able to get be offered? And then fortunately or fortunately
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  Speaker 7: social media is really the best way that they can
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  Speaker 7: get out there and access, you know, more of those
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  Speaker 7: individuals and communicate what they have going on. But again,
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  Speaker 7: are you know, independent pharmacy. It's not really their comfort zone.
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  Speaker 7: Just like mine.
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  Speaker 6: Like we're pharmacists, we're not.
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  Speaker 7: We don't like to be out there, you know, promoting
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  Speaker 7: and everything that we're doing.
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  Speaker 6: It's just not really in our nature.
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  Speaker 7: True, But it's at that point where you know, education
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  Speaker 7: to the general public so they know their options and
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  Speaker 7: understand what's going on is going to be the you know,
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  Speaker 7: crucial factor in us surviving here for the next five
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  Speaker 7: to ten years.
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  Speaker 4: So Nicole Hanson here at PPA twenty twenty six. This
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  Speaker 4: has been awesome to get you on the show. This
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  Speaker 4: can't be your last podcast.
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  Speaker 7: Checking promise me or I will I will come back,
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  Speaker 7: I promise sir.
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  Speaker 5: Yes, thank you.
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  Speaker 4: Hey, thanks Kyle McCormick, Brandon Hancianopolis both here at the
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  Speaker 4: PPA twenty twenty six.
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  Speaker 5: I can't believe I said.
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  Speaker 4: Twenty twenty six making me feel old. When I met
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  Speaker 4: both of you, I think you were either P two's
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  Speaker 4: or P three's.
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  Speaker 9: Yeah, yeah, it was definitely around that time, about fifteen
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  Speaker 9: years ago.
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  Speaker 4: Yeah, you Brandon repped my shirt RX rated. Yes, I
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  Speaker 4: still love that picture. That's like one of my You
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  Speaker 4: were in your hotel room at probably a PPA and
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  Speaker 4: you guys, you guys have been superstars since you're since
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  Speaker 4: your college years.
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  Speaker 9: My wife made a quilt, one of those like T
• 9:30
  Speaker 9: shirt quilts or had one made.
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  Speaker 2: I love that and it's like pharmacy T shirts over
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  Speaker 2: the years from where we were students, and.
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  Speaker 9: I swear about half of those are pharmacy podcasts our
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  Speaker 9: T shirts.
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  Speaker 2: But yeah, are traded is definitely on there.
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  Speaker 5: So I'm gonna start with Kyle. I like talking to
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  Speaker 5: you yesterday.
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  Speaker 4: We weren't obviously miked up, but I made a comment
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  Speaker 4: to you and you like you kind of shot it
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  Speaker 4: right down, which was awesome. I mean, you just stand,
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  Speaker 4: you stand in the position of being a true pharmacist,
• 10:02
  Speaker 4: and I said to you, are you doing things for cash?
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  Speaker 4: Are you bringing in like vaccine clinics or contraception? And
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  Speaker 4: you were like stone cold, You're like no, I'm a pharmacist.
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  Speaker 5: Like I'm gonna And that was awesome.
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  Speaker 4: But that was a real powerful statement of the impact
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  Speaker 4: and the freedom that you have as a cash based
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  Speaker 4: pharmacist and a pharmacy So talk to us about that.
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  Speaker 10: Yeah, I know it's a little controversial because as pharmacists,
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  Speaker 10: are we smart enough to do other things? Are we
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  Speaker 10: capable of doing other things? Could we learn additional skill
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  Speaker 10: sets to do additional things. But if I think of
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  Speaker 10: what uniquely is a pharmacist from a legal perspective, it's
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  Speaker 10: you know, I can counsel, I can do final check
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  Speaker 10: on prescription drugs. If we're talking about doing it, you know, vaccines,
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  Speaker 10: point of care testing. That's not uniquely a pharmacist. I'm
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  Speaker 10: not saying pharmacists can't do that. I'm saying that it's
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  Speaker 10: not a medication expert. And so if I think my
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  Speaker 10: role as a medication expert is making sure that each
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  Speaker 10: patient I care for gets the right medications at the
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  Speaker 10: right time, they're safe and effective for the patient, and
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  Speaker 10: so that's where my singular focus is. I'm not saying,
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  Speaker 10: you know, pharmacists can't or shouldn't do anything else. I
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  Speaker 10: think a lot of the desire to do other things
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  Speaker 10: comes from the past twenty five years of decreasing the
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  Speaker 10: reimbursement for doing what we do as pharmacists, being that
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  Speaker 10: final checking making sure patients get safe and effective medications.
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  Speaker 2: When are no longer paid for.
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  Speaker 10: That service, we have to seek outside services. So now
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  Speaker 10: instead of doing you know, one thing really well, we're
• 11:44
  Speaker 10: trying to do too many things and doing none of
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  Speaker 10: them as well as we could if we just focused
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  Speaker 10: on one thing.
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  Speaker 2: And so that's really what.
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  Speaker 10: Has really kind of woken me up since being a
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  Speaker 10: cost puls pharmacy is realized, there's no shame in being
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  Speaker 10: a pharmacist.
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  Speaker 2: Yeah.
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  Speaker 10: In fact, I love being a pharmacist more now than
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  Speaker 10: I have or have because I get to singularly focus
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  Speaker 10: on prescription drugs, making sure people are on safe and
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  Speaker 10: effective medications and can afford them and.
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  Speaker 2: All that stuff.
• 12:17
  Speaker 10: So I used to love giving vaccines too, So it's
• 12:21
  Speaker 10: kind of like weird to like say, I don't want
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  Speaker 10: to ever give another vaccine in my life. Not because
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  Speaker 10: it wasn't fun. It's just I filled my brain with
• 12:28
  Speaker 10: many things that weren't prescription drugs. Yeah, and the more
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  Speaker 10: I focus on prescription drugs, the more I can be
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  Speaker 10: better at.
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  Speaker 4: So listeners, if you don't realize, I'm talking to two
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  Speaker 4: entrepreneurs that are both cash based pharmacies, and with that,
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  Speaker 4: once again comes a tremendous amount of freedom that you
• 12:46
  Speaker 4: just don't have to put up with with many pharmacists
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  Speaker 4: are experiencing nationally. Brandon, talk to us about that freedom,
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  Speaker 4: talk to us about that power.
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  Speaker 2: Yeah.
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  Speaker 9: Sure, So it's you know, going off with kind of
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  Speaker 9: what Kyle said. You know, you think about the service
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  Speaker 9: at the point of dispensing that all pharmacists provide and
• 13:04
  Speaker 9: now have to provide. You know, it's if we were
• 13:07
  Speaker 9: to put a label on it, it's really I think
• 13:09
  Speaker 9: of it as that drug utilization review or the dure that.
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  Speaker 2: Has to be done.
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  Speaker 9: And all pharmacists everywhere, whether dispensing or in a pharmacy
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  Speaker 9: or somewhere else, and they're reviewing medications. You know, that's
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  Speaker 9: the process of what you're doing. I think what we
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  Speaker 9: decided to do was really just we understand that there's
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  Speaker 9: a value to that, and we will not accept payments,
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  Speaker 9: whether direct from patient or otherwise, below what that value
• 13:39
  Speaker 9: is or at least our cost to provide that service. So,
• 13:42
  Speaker 9: you know, from a patient standpoint, I'm trying to get
• 13:45
  Speaker 9: in the weeds of that is a little hard for them,
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  Speaker 9: I think, at least now initially to understand.
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  Speaker 2: They just want to know what the final.
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  Speaker 9: Price is, So what our ability just to say, here's
• 13:55
  Speaker 9: our cost of the drug with what our fee is
• 13:59
  Speaker 9: that we're going to charge to do that drug utilization
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  Speaker 9: review on every medication that we dispense. Gets you to
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  Speaker 9: this final price. You know, it's really just we refuse
• 14:09
  Speaker 9: to perform services for anything less than what our value is.
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  Speaker 2: Now, you know, I Blueberry Pharmacy.
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  Speaker 9: You know, six years in they're probably in a position
• 14:20
  Speaker 9: while they'll never have to consider reviewing a contract or
• 14:24
  Speaker 9: something of a contract ever, they have that much sustainability
• 14:27
  Speaker 9: in freedom and the appetite from patients is there. We've
• 14:31
  Speaker 9: hit that point of sustainability. But you know, there are
• 14:35
  Speaker 9: populations and patients that I would love to provide care for. Unfortunately,
• 14:41
  Speaker 9: the contractual arrangements that they're under, either from the government
• 14:45
  Speaker 9: or from their employer, don't appropriately value pharmacists for the services.
• 14:49
  Speaker 9: So once they do, you know, I would consider what
• 14:54
  Speaker 9: those rates are and participat in those arrangements. But until
• 14:58
  Speaker 9: that time comes on, totally fine with and our communities
• 15:03
  Speaker 9: growing too. We've hit our sustainability point getting close to
• 15:06
  Speaker 9: two years now.
• 15:07
  Speaker 2: And they with florid r X, the freedoms.
• 15:09
  Speaker 9: There that we get to make those decisions, and those
• 15:12
  Speaker 9: decisions aren't made for us, and patients love it, and
• 15:16
  Speaker 9: I think they don't really care too much about like again,
• 15:19
  Speaker 9: these nuances and these things that happen. They just know
• 15:22
  Speaker 9: that they're getting a great service, better than what they
• 15:26
  Speaker 9: could get anywhere else. It's affordable in their minds, and
• 15:30
  Speaker 9: even if it is high price, it's high value and
• 15:35
  Speaker 9: they're willing to pay that price.
• 15:38
  Speaker 5: How long does it take?
• 15:40
  Speaker 4: Like I would think, if I'm a pharmacy in the
• 15:43
  Speaker 4: in the tradition of using contracts PBMs, and I wanted
• 15:48
  Speaker 4: to shift, would that be harder than starting a brand
• 15:52
  Speaker 4: new pharmacy right as cash based. Would it be hard?
• 15:55
  Speaker 4: Which one's harder to do? Starting, you know, brand new
• 15:59
  Speaker 4: or try to shift off the sauce?
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  Speaker 2: Yeah?
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  Speaker 9: So I think I think shifting is harder. I mean
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  Speaker 9: not even just with the pricing methodology in the contract,
• 16:11
  Speaker 9: but even whenever I used to do business coaching to
• 16:13
  Speaker 9: independent pharmacies in a prior life, even trying to change
• 16:18
  Speaker 9: workflow from traditional reactive refill methodology to one of more
• 16:23
  Speaker 9: of a proactive medsync model. You know, a lot of
• 16:27
  Speaker 9: base with Flip the pharmacy through your CPSN program was
• 16:31
  Speaker 9: about it's it's it's about helping to reframe patient expectations
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  Speaker 9: of something new, And I just think it's it's an
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  Speaker 9: easier lift to do that, to set those expectations when
• 16:44
  Speaker 9: you're a brand new pharmacy versus trying to convert from
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  Speaker 9: the old way.
• 16:48
  Speaker 2: To the new way.
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  Speaker 9: So, whether it's cash based through a cost plus model,
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  Speaker 9: whether it's changing your workflow, I believe that it's it's
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  Speaker 9: an easier lift when it comes to framing those expectations
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  Speaker 9: when you're a new pharmacy, because then they expect something
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  Speaker 9: new and different, versus when you're trying to implement something
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  Speaker 9: new and your existing pharmacy. You still have those patients
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  Speaker 9: at maybe like it the way that it was, even
• 17:18
  Speaker 9: though you're trying to do things better for them and
• 17:20
  Speaker 9: you're always fighting with that how things always were, versus
• 17:24
  Speaker 9: trying to reset expectations to how you want to build it.
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  Speaker 2: I don't know.
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  Speaker 4: Yeah, Kyle, how did you educate your community what Blueberry
• 17:32
  Speaker 4: was doing and get them to bite?
• 17:34
  Speaker 2: Yeah?
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  Speaker 10: I mean our marketing is just education, like you say.
• 17:39
  Speaker 10: And the easier thing about starting fresh versus transitioning is
• 17:46
  Speaker 10: strictly that you have no mixed messaging. You have no
• 17:50
  Speaker 10: missed mixed education. It's very singular. And so your message
• 17:56
  Speaker 10: is you know, you are better off not using your
• 18:02
  Speaker 10: insurance for non endurable things.
• 18:04
  Speaker 2: I don't say it that way for patients.
• 18:07
  Speaker 10: Usually I make the analogy of car insurance, yeah you know,
• 18:11
  Speaker 10: do you actually? I now use the analogy of I'll
• 18:14
  Speaker 10: just say, hey, do you have car insurance?
• 18:17
  Speaker 11: Yeah?
• 18:17
  Speaker 2: Do you ever hope do you have to use it?
• 18:19
  Speaker 9: No?
• 18:19
  Speaker 10: Life insurance? You hope to have to use that? No
• 18:22
  Speaker 10: homeowner's insurance. Are you looking forward to meeting your deductible
• 18:25
  Speaker 10: this year?
• 18:25
  Speaker 7: No?
• 18:26
  Speaker 10: Why are you so excited to hit your twenty one
• 18:28
  Speaker 10: hundred dollars deductible?
• 18:29
  Speaker 2: Then? Do you not think it's like every other insurance product?
• 18:32
  Speaker 2: Like and so.
• 18:35
  Speaker 10: Reframing what insurance is meant to be, reframing what happens
• 18:40
  Speaker 10: when you use insurance for things that are small, minor
• 18:43
  Speaker 10: that shouldn't be insured. It really just helps to make
• 18:47
  Speaker 10: it make sense because we're hit with so much messaging
• 18:50
  Speaker 10: around health insurance that you can't live in America without it,
• 18:53
  Speaker 10: You can't. Stuff is way too unaffordable. It's like, no,
• 18:57
  Speaker 10: actually it's cheaper almost always to be uninsured. Like I'm
• 19:03
  Speaker 10: I know that's from a point of privilege or whatever
• 19:05
  Speaker 10: you want to say, but I can help somebody a
• 19:09
  Speaker 10: lot more, Like I even live life the uninsured life,
• 19:14
  Speaker 10: like we have insurance, but I try my best to
• 19:18
  Speaker 10: never have to use it. And so uh so that's
• 19:23
  Speaker 10: the message, is like walking people through the thought process
• 19:26
  Speaker 10: of like it's like every other you know, every homeowner's
• 19:30
  Speaker 10: home project, you're thinking like do I get out my
• 19:32
  Speaker 10: home insurance card? Like in fact, people don't even carry
• 19:35
  Speaker 10: their other insurance cards with them. Like this is you
• 19:38
  Speaker 10: just are overly used to how things have been, and
• 19:42
  Speaker 10: so it's really just like breaking that you know, mental framework.
• 19:47
  Speaker 4: I think I think our our our nation has been
• 19:52
  Speaker 4: lured into thinking that they always have to pull that
• 19:55
  Speaker 4: insurance card out for everything.
• 19:57
  Speaker 5: Yeah, and once they li listen.
• 20:00
  Speaker 4: To you and understand the freedom that it gives them too,
• 20:04
  Speaker 4: especially the relationship between their provider goodness sake, there's no
• 20:09
  Speaker 4: barrier for for anything.
• 20:11
  Speaker 9: It's it's an enlightening feeling in conversation and expression, especially
• 20:15
  Speaker 9: when patients come to our pharmacy and you know, we're
• 20:19
  Speaker 9: going over all their medications, whether they're filling prescriptions with
• 20:22
  Speaker 9: us or not, just so you know, again we're doing
• 20:25
  Speaker 9: what every pharmacist does, you know, comprehensive drug.
• 20:29
  Speaker 2: Reviews and drug utilization reviews.
• 20:32
  Speaker 9: So whether we're filling it or not, it's still our
• 20:35
  Speaker 9: responsibility to check those things. We don't need a claims
• 20:37
  Speaker 9: based system with the check for you know, interactions or
• 20:41
  Speaker 9: anything like that to keep patients safe.
• 20:43
  Speaker 2: But the moment the patient.
• 20:44
  Speaker 9: Says like, oh do you need mind insurance information, I'm like, no,
• 20:46
  Speaker 9: we don't need them, or we don't need that.
• 20:50
  Speaker 10: Anywary lune comes around and they're like texting us like
• 20:53
  Speaker 10: hey you got new insurance.
• 20:54
  Speaker 2: And I was like, yeah, that's great.
• 20:56
  Speaker 5: That's great, good good deal for you.
• 21:00
  Speaker 2: Oh yeah, that's right. You don't care.
• 21:02
  Speaker 10: I'm like yeah, but I'm happy for you.
• 21:04
  Speaker 2: We take care of you no matter. It's like what
• 21:08
  Speaker 2: Bart says.
• 21:09
  Speaker 10: Like sorry, sorry that Like it's like whatever, there's a
• 21:12
  Speaker 10: really long social media post and like the response is
• 21:14
  Speaker 10: like sorry that happened to you, or I'm happy for you.
• 21:18
  Speaker 10: I don't know how the response, but it's like new
• 21:21
  Speaker 10: a Trice, Yeah sorry or yay.
• 21:24
  Speaker 2: I don't know.
• 21:25
  Speaker 4: I said when we first started talking, I met both
• 21:27
  Speaker 4: of you through the PPA when you were students, for
• 21:30
  Speaker 4: goodness sakes, and.
• 21:31
  Speaker 5: Now you're on the board, Like you've come a long way, and.
• 21:35
  Speaker 4: Talk to me about leadership now at the board level
• 21:37
  Speaker 4: for the PPA.
• 21:38
  Speaker 2: Yeah sure, so yeah, PPA has been great.
• 21:43
  Speaker 9: You know, we've been involved ever since we were students
• 21:46
  Speaker 9: at the University of Pittsburgh School of Pharmacy, and I
• 21:50
  Speaker 9: think now again just to be in this position is
• 21:53
  Speaker 9: a real honor. And now was president elected the association
• 21:59
  Speaker 9: and Kallas you know fights or is vice president. Now
• 22:02
  Speaker 9: with this weekend, you know, I think we're just really excited.
• 22:07
  Speaker 2: You know, obviously for many years, a lot of things.
• 22:11
  Speaker 9: That we see in healthcare and a lot of things
• 22:13
  Speaker 9: that we've seen in pharmacy that we don't.
• 22:15
  Speaker 2: Like and need change.
• 22:18
  Speaker 9: You know, Kyle was the first one to kind of
• 22:20
  Speaker 9: jump in with his colleagues the startup pharmacy that does
• 22:25
  Speaker 9: something different, and a lot of people that said, you know,
• 22:27
  Speaker 9: he was nuts and it couldn't be done. And here
• 22:30
  Speaker 9: we are six years later, and you know, yeah, just
• 22:33
  Speaker 9: as you know, busy taking care of patients as any
• 22:36
  Speaker 9: other pharmacy out there, and you know, as an inspiration
• 22:40
  Speaker 9: for us to get involved and open AURA and Pharmacy
• 22:43
  Speaker 9: doing the same thing at Ford RX. You know, just
• 22:47
  Speaker 9: really looking forward to help lead the association into again
• 22:52
  Speaker 9: fixing healthcare, in fixing things for pharmacists, pharmacy technicians, future pharmacists.
• 23:00
  Speaker 9: We just want to make sure everyone is surviving and
• 23:03
  Speaker 9: thriving in their lives of.
• 23:06
  Speaker 2: Being in this pharmacy journey and taking care of folks.
• 23:09
  Speaker 9: So I know, for me, you know, personally, well, I
• 23:12
  Speaker 9: may have some strong opinions on how things happen or
• 23:15
  Speaker 9: should be happening in pharmacy. I feel like that's going
• 23:18
  Speaker 9: to be the guiding stars, just making sure we can do,
• 23:20
  Speaker 9: as leaders of the association anything to help pharmacists, future
• 23:25
  Speaker 9: pharmacists and those supporting pharmacists to be able to survive
• 23:28
  Speaker 9: and thrive.
• 23:29
  Speaker 2: To take care of folks in their communities and do
• 23:31
  Speaker 2: what they do.
• 23:32
  Speaker 10: I think the PPA, I mean, Brandon would probably agree
• 23:38
  Speaker 10: with me that it was very formative, transformative in my
• 23:44
  Speaker 10: view of pharmacy I.
• 23:45
  Speaker 2: Think about not so much.
• 23:47
  Speaker 10: I mean, the organization is the people and the people
• 23:53
  Speaker 10: hear from all the people you know that were up
• 23:56
  Speaker 10: in front of the stage with us this morning, the
• 24:00
  Speaker 10: two birthday boys from Mayor and Brandon here, you know,
• 24:04
  Speaker 10: the whole Value Drug team that's so involved with PPA
• 24:07
  Speaker 10: as well.
• 24:08
  Speaker 2: The Podfather.
• 24:09
  Speaker 10: Yeah, you know, I think back to the early days
• 24:12
  Speaker 10: of our experience. You know it's Brandon wearing Podfather t shirts, right, Yeah,
• 24:17
  Speaker 10: so I think it's a very important organization. And I
• 24:21
  Speaker 10: think if I look to the next five years, there's
• 24:25
  Speaker 10: a lot of transformation happening, and so I don't want
• 24:28
  Speaker 10: to I want the PPA to be as strong as possible.
• 24:33
  Speaker 2: During that transformation. Yeah, because it's.
• 24:38
  Speaker 10: The past five years alone have been more has happened
• 24:42
  Speaker 10: in the past five years of pharmacy. You might even
• 24:44
  Speaker 10: argue the past three years of pharmacy, maybe even the
• 24:46
  Speaker 10: past six months of pharmacy years then, has happened probably
• 24:52
  Speaker 10: in the preceding twenty years of pharmacy. It's like Medicare party.
• 25:00
  Speaker 10: So the pace of change is just unparallel. And so
• 25:05
  Speaker 10: I think that you know, that gives us a lot
• 25:08
  Speaker 10: of challenges, but also a lot of opportunity. And I
• 25:14
  Speaker 10: think my main takeaway, or my big hope, is for
• 25:18
  Speaker 10: people to realize that we can't wait for other people
• 25:24
  Speaker 10: to fix things for us. I shouldn't want other people
• 25:28
  Speaker 10: to solve my problems, because that takes agency away from me.
• 25:31
  Speaker 10: If I have that mindset of like, somebody else will
• 25:34
  Speaker 10: fix it. If I have that mindset of, like, you know,
• 25:37
  Speaker 10: legislators will fix my problems, or the government should fix
• 25:40
  Speaker 10: my problems, that's mentally saying I have no agency to
• 25:46
  Speaker 10: fix things myself. So I think in pharmacy, we've really
• 25:51
  Speaker 10: in healthcare, you know, we have that of that's that's
• 25:57
  Speaker 10: the problem of healthcare. Other people should solve health problems.
• 26:02
  Speaker 10: Other people should solve the industry problems, and that's not
• 26:06
  Speaker 10: how you get real change. And so I think as
• 26:12
  Speaker 10: I look to.
• 26:13
  Speaker 2: The next five years, the next three.
• 26:16
  Speaker 10: Years, it's restoring that of what can each pharmacy owner
• 26:24
  Speaker 10: do for themselves, for their communities. How can they make
• 26:31
  Speaker 10: change directly, not relying on other people, And that'll make
• 26:36
  Speaker 10: them stronger, That'll make their community stronger, and then they
• 26:40
  Speaker 10: won't be subject to the whims of the next policy maker,
• 26:44
  Speaker 10: the whims of the next you know change of you know,
• 26:48
  Speaker 10: wholesaler requirements, things like that. So it's building that foundation
• 26:53
  Speaker 10: is hopefully the goal.
• 26:54
  Speaker 9: Yeah, I think that transformation is going to have a home,
• 26:58
  Speaker 9: and that home is going to be PPA for sure.
• 27:00
  Speaker 5: That's awesome. Well, proud of both of you.
• 27:03
  Speaker 4: I feel like the old man with the three of
• 27:06
  Speaker 4: us standing around this table right now.
• 27:08
  Speaker 5: But it's real as.
• 27:10
  Speaker 2: Young as you did like fifteen years ago.
• 27:11
  Speaker 10: I don't know, look at I'm like yeah, man, I
• 27:14
  Speaker 10: aged fifteen years.
• 27:15
  Speaker 2: I don't think Todd did.
• 27:16
  Speaker 5: But yeah, well that's good. I get kod jeans. But
• 27:19
  Speaker 5: thank you guys for being on the show. This has
• 27:21
  Speaker 5: been exciting.
• 27:21
  Speaker 4: Can't wait for the next gathering. I got to see
• 27:24
  Speaker 4: you guys at some other conference coming up, and very
• 27:27
  Speaker 4: proud of you guys. So congratulations and your work and
• 27:31
  Speaker 4: thank you for your leadership for the PPA.
• 27:33
  Speaker 2: Yeah, thank you. Thank you for everything you knew for us.
• 27:35
  Speaker 5: Absolutely you always will pod on.
• 27:40
  Speaker 8: This is Carrie Truman.
• 27:41
  Speaker 12: I'm with a liner X and we are listening to
• 27:43
  Speaker 12: the Pharmacy podcast.
• 27:49
  Speaker 5: Hey, align our X.
• 27:51
  Speaker 4: It's been kind of a mystery to me what this
• 27:53
  Speaker 4: organization is about. I appreciate you being on the show
• 27:56
  Speaker 4: here at the PPA twenty twenty six.
• 27:58
  Speaker 5: Thank you, Carrie. Tell me about the organization.
• 28:02
  Speaker 4: Don Meredith and I have been connected on LinkedIn for
• 28:06
  Speaker 4: goodness gracious, probably fifteen twenty years and making me feel old.
• 28:10
  Speaker 4: And he's been with several other organizations that I kind
• 28:14
  Speaker 4: of learned from him, and he brought a lot of
• 28:16
  Speaker 4: attention to what a liner X is. However, you guys
• 28:21
  Speaker 4: are a different PSAO than what I remember back when
• 28:24
  Speaker 4: I was in the wholesale business.
• 28:25
  Speaker 5: So talk to me about a liner X well.
• 28:28
  Speaker 12: A ligner X is dedicated to supporting community pharmacy, as
• 28:31
  Speaker 12: you're aware, and our mission is quite simple actually, it's
• 28:34
  Speaker 12: to provide innovative solutions and support to help ensure that
• 28:37
  Speaker 12: pharmacies are existing long term and that their businesses are sustainable.
• 28:42
  Speaker 12: And we are different from every other PSAO out there.
• 28:44
  Speaker 12: We're the largest independently PSAO with over fifty one hundred members.
• 28:49
  Speaker 12: Our membership spans across the United States. We're in all
• 28:52
  Speaker 12: fifty states as well as Puerto Rico. What many people
• 28:55
  Speaker 12: don't know is that a ligner exra structured as a
• 28:57
  Speaker 12: public benefit LLC, which means that we operate for profit,
• 29:01
  Speaker 12: but we also are intended to produce a public benefit
• 29:04
  Speaker 12: for community pharmacy. So our structure if signals a fundamental
• 29:08
  Speaker 12: commitment to placing the pharmacy's interests first, and that's really key.
• 29:13
  Speaker 12: One of the other things that really differentiates the liner
• 29:15
  Speaker 12: X is that we offer the freedom to choose their
• 29:18
  Speaker 12: own wholesalers and buying groups, which for pharmacy that's extremely important,
• 29:22
  Speaker 12: especially when cost pressures are relentless.
• 29:25
  Speaker 5: That kind of brings up something I wanted to ask
• 29:28
  Speaker 5: you a question.
• 29:29
  Speaker 4: Back in the day, when I was trying to help
• 29:32
  Speaker 4: run a buying group, we had to use a specific
• 29:35
  Speaker 4: p SAO that was associated with the wholesaler, and now
• 29:39
  Speaker 4: you can use align our X without having to have
• 29:44
  Speaker 4: a wholesaler connected to it. Talk to us about the
• 29:47
  Speaker 4: kind of the freedom of what your members are able
• 29:51
  Speaker 4: to do versus someone that has to be locked into
• 29:54
  Speaker 4: a specific wholesaler.
• 29:55
  Speaker 12: We know a lot of the p SAOs do require
• 30:00
  Speaker 12: pharmacies to use their own drug purchasing. However, with a
• 30:04
  Speaker 12: liner X, we believe that businesses need to have their
• 30:06
  Speaker 12: own independence when it comes to their by side. It
• 30:08
  Speaker 12: gives them control over their business and that's really important,
• 30:11
  Speaker 12: especially in today's world when there is so much coming
• 30:14
  Speaker 12: at community pharmacies. We want to make sure that they're
• 30:17
  Speaker 12: in the best seat in order to make sure that
• 30:19
  Speaker 12: their business is being responded to as vigilantly as possible
• 30:24
  Speaker 12: in order to run smoothly.
• 30:26
  Speaker 4: All right, One of the things that you guys do
• 30:28
  Speaker 4: that was really interesting. We're here at the PPA twenty
• 30:32
  Speaker 4: twenty six and I saw it on your table was
• 30:34
  Speaker 4: the RX protect and that's an audit protection.
• 30:37
  Speaker 5: Talk to us about how that works.
• 30:39
  Speaker 12: Audit Protection Program. We're helping pharmacies to minimize their audit
• 30:43
  Speaker 12: risk and protect their bottom line. We're doing this so
• 30:45
  Speaker 12: it's more of a double edged approach. When a pharmacy
• 30:48
  Speaker 12: has an audit, typically they will come to align our
• 30:51
  Speaker 12: X for help, so we actually do a complete mock
• 30:54
  Speaker 12: audit prior to their audit in order to make sure
• 30:57
  Speaker 12: that we're uncovering any discrepancies that mean to be do
• 31:00
  Speaker 12: may need to be addressed prior to them having the
• 31:03
  Speaker 12: PPM come in to do the audit. So for them,
• 31:06
  Speaker 12: it's really lessening the number of red flags that they're
• 31:10
  Speaker 12: going to have. Our goal is always going to be
• 31:11
  Speaker 12: a zero dollar recoupment and I feel like a line
• 31:14
  Speaker 12: RX has done that extremely well in many many cases
• 31:18
  Speaker 12: the pharmacy, the PBMs are recouping nearly zero dollars from
• 31:23
  Speaker 12: our community pharmacies.
• 31:24
  Speaker 5: Awesome.
• 31:25
  Speaker 12: We also give our pharmacies a high risk audit report
• 31:28
  Speaker 12: every week and that is designed to pull out any
• 31:32
  Speaker 12: red flags that AM may see and that gives the
• 31:35
  Speaker 12: pharmacy an opportunity to make changes year round so that
• 31:38
  Speaker 12: they're always ready year round.
• 31:41
  Speaker 4: Carrie, thank you so much for being on the PPA
• 31:44
  Speaker 4: twenty twenty six post show.
• 31:46
  Speaker 5: We really appreciate your insights.
• 31:48
  Speaker 2: Thank you.
• 31:54
  Speaker 5: Pen Medicine out of is.
• 31:57
  Speaker 4: It Philadelphia Philadelphia area?
• 32:00
  Speaker 13: So filled Olphia, New Jersey?
• 32:02
  Speaker 5: We have in both area.
• 32:03
  Speaker 13: Yeah, we're in Pennsylvania, New Jersey.
• 32:06
  Speaker 4: Introduce yourself to the listeners here listening to the Pennsylvania
• 32:09
  Speaker 4: Pharmacist Association's twenty twenty six post show.
• 32:13
  Speaker 13: I Nish kaz Baker. I'm the vice president and chief
• 32:16
  Speaker 13: pharmacy Officer for Penn Medicine. We're a seven hospital health
• 32:19
  Speaker 13: system that expands across Pennsylvania and New Jersey.
• 32:24
  Speaker 4: All Right, so, how has pharmacy evolved over the years
• 32:29
  Speaker 4: that you've been involved with Penn Medicine.
• 32:30
  Speaker 13: So I've been at Penn Medicine for thirty years. And
• 32:34
  Speaker 13: when I first started at one of the smaller hospitals
• 32:38
  Speaker 13: that was a three hundred bed, I was the first
• 32:41
  Speaker 13: pharmacist that was actually on the floor. It's an infectious
• 32:44
  Speaker 13: disease pharmacist administering an antimicrobial stewardship program. And so today
• 32:49
  Speaker 13: we're looking at probably somewhere around seven hundred and fifty
• 32:52
  Speaker 13: pharmacists across seven hospitals. These pharmacists work in multiple settings,
• 32:59
  Speaker 13: so everything from oncology to transplant, infectious disease to critical care,
• 33:04
  Speaker 13: emergency room, addiction medicine, which is a new area for
• 33:08
  Speaker 13: us in the last five years or so. We have
• 33:11
  Speaker 13: pharmacists in the ambulatory care setting, so they see patients
• 33:14
  Speaker 13: in our physician clinics, and we have a very robust
• 33:18
  Speaker 13: retail and specialty pharmacy that offers some wrap around services
• 33:22
  Speaker 13: that really help our patients stay on their medications adherent
• 33:26
  Speaker 13: to their medications that we're pretty excited about.
• 33:29
  Speaker 4: How do you think pharmacist roles are expanding in the
• 33:34
  Speaker 4: health system pharmacy. I've seen pharmacists who are now becoming
• 33:38
  Speaker 4: the neonatal specialists for pediatrics. I've seen ones that are
• 33:42
  Speaker 4: now becoming the go to emergency medicine.
• 33:45
  Speaker 5: So talk to us a little bit about the future work.
• 33:48
  Speaker 13: Yeah, I think in the next five years you're going
• 33:51
  Speaker 13: to see more influence of artificial intelligence, more technology. I
• 33:55
  Speaker 13: think pharmacists are going to be involved a lot more
• 33:57
  Speaker 13: in data analytics, so kind of the big data of
• 34:01
  Speaker 13: Apple watches and patient monitoring and diagnostics, also precision medicine.
• 34:07
  Speaker 13: So at some point, you know, I envision the pharmacists
• 34:10
  Speaker 13: are going to be three D printing medications. One pill
• 34:15
  Speaker 13: that has all their medications in it that's targeted and
• 34:18
  Speaker 13: customized for that patient and not kind of the same medication,
• 34:22
  Speaker 13: and that multiple patients are getting any longer.
• 34:24
  Speaker 4: Yeah, they have the new device that is a compounding
• 34:28
  Speaker 4: machine that does non sterile and you plug in from
• 34:32
  Speaker 4: the pharmacy management system what you want and all of
• 34:35
  Speaker 4: a sudden that compounds of medicine like that.
• 34:37
  Speaker 5: That's nuts.
• 34:38
  Speaker 13: Yeah, I think the future is amazing, and I think
• 34:42
  Speaker 13: one of the things is that we have to make
• 34:45
  Speaker 13: sure we're training our workforce now in pharmacy schools on
• 34:49
  Speaker 13: the job to know about that technology and kind of
• 34:51
  Speaker 13: be able to change change management, you know, kind of
• 34:55
  Speaker 13: learn new technologies because this is going to be the
• 34:57
  Speaker 13: way of the future.
• 34:59
  Speaker 4: The world of healthcare so competitive, the world of pharmacy
• 35:03
  Speaker 4: and health system pharmacy so competitive. It's the people that
• 35:07
  Speaker 4: make the difference, someone like you that's been in it
• 35:11
  Speaker 4: for thirty years, that you can actually help to accelerate
• 35:15
  Speaker 4: younger pharmacist careers, dial them into something that they're passionate
• 35:18
  Speaker 4: about doing. What gets you excited to keep going, What
• 35:22
  Speaker 4: makes you excited about pharmacy.
• 35:23
  Speaker 13: You know, my favorite statement is I do what I love,
• 35:27
  Speaker 13: and I love what I do, and I teach a
• 35:31
  Speaker 13: lot of students that you know, if you like what
• 35:34
  Speaker 13: you do, you don't really work a day in your life,
• 35:36
  Speaker 13: and so you have to passion for the profession. You
• 35:39
  Speaker 13: have to have passion for the patients you take care of,
• 35:42
  Speaker 13: and at the end of the day, you know you're
• 35:44
  Speaker 13: really helping patients. And so such a satisfier to see
• 35:47
  Speaker 13: the patient reactions to pharmacists.
• 35:49
  Speaker 5: And practice nish.
• 35:51
  Speaker 4: Thank you so much for being part of the PPA
• 35:54
  Speaker 4: Post show here for twenty twenty six.
• 35:56
  Speaker 5: Appreciate it. Thank you so much.
• 36:00
  Speaker 14: Either is Mark Pilkinton with Pharmacy Profiles and you're listening
• 36:03
  Speaker 14: to the Pharmacy Pridecast.
• 36:08
  Speaker 4: Mark, Welcome to the Pennsylvania Pharmacists Association twenty twenty six.
• 36:12
  Speaker 5: How are you.
• 36:13
  Speaker 8: I'm doing outstanding.
• 36:15
  Speaker 4: Well, I'm seeing you here. I love your booth looks great.
• 36:18
  Speaker 4: Talk to us about pharmacy profiles. How does that fit
• 36:21
  Speaker 4: into the new age of pharmacy as we're going from
• 36:24
  Speaker 4: strictly dispensing what it was ten twenty years ago to
• 36:27
  Speaker 4: now pharmacists are evolving in their roles.
• 36:30
  Speaker 6: Yeah.
• 36:31
  Speaker 8: Thanks todd for asking and thanks for having me.
• 36:33
  Speaker 9: Yeah.
• 36:33
  Speaker 14: Pharmacy Profiles is a credentials verification organization certified by NCQA
• 36:41
  Speaker 14: to provide credentials to health plans for pharmacists. So think
• 36:45
  Speaker 14: of your physician. When you go to your physician and
• 36:49
  Speaker 14: your medical benefit, they're either in network or out in them. Well,
• 36:54
  Speaker 14: to get in network, physicians have got to provide credentials
• 36:57
  Speaker 14: to a health plan. This says this is who I am,
• 37:00
  Speaker 14: this is where I'm licensed, I don't have any sanctions,
• 37:02
  Speaker 14: and a lot of other things.
• 37:03
  Speaker 8: So we do that for pharmacists. In order for a
• 37:06
  Speaker 8: pharmacist to be able to.
• 37:07
  Speaker 14: Build a health brand, they've got to be enrolled with
• 37:10
  Speaker 14: a health meher we.
• 37:11
  Speaker 8: Facilitate the enjoyment.
• 37:13
  Speaker 4: This goes far beyond your ICD, ICD number, your identify
• 37:18
  Speaker 4: what's that acronym called of the license number of a pharmacist.
• 37:22
  Speaker 8: Well, that would be an NBP NABP.
• 37:25
  Speaker 5: Yeah, it's far beyond that.
• 37:27
  Speaker 14: Well, the NAVP number is central to how we collect
• 37:31
  Speaker 14: our data. So if a pharmacist comes to Pharmacy Profiles
• 37:35
  Speaker 14: dot com logs in, creates an account, they will give
• 37:38
  Speaker 14: us three pieces of information. They give us their name,
• 37:41
  Speaker 14: their NABPE profile number, and their month and date of.
• 37:45
  Speaker 8: Birth, which is their PEN for the E profile.
• 37:47
  Speaker 14: We go to fourteen different primary sources and pull in
• 37:50
  Speaker 14: all of their credentials data for them for free.
• 37:53
  Speaker 5: It's incredible.
• 37:54
  Speaker 4: So are you connected with the schools of pharmacy in
• 37:57
  Speaker 4: order to extract some of that?
• 37:59
  Speaker 14: No, actually, where we're owned by the American Pharmacist Association,
• 38:03
  Speaker 14: but we're connected to fourteen primary sources, which includes MVP,
• 38:07
  Speaker 14: the CPE, monitor, DEA, MCPDP, all of the other acronyms
• 38:14
  Speaker 14: that you can think of in pharmacy. We're connected in
• 38:17
  Speaker 14: one way or the other. Either we have an API
• 38:19
  Speaker 14: where we're pulling in the data, or we go and
• 38:21
  Speaker 14: we scrape data.
• 38:22
  Speaker 5: Fillum, we're pulling in mark.
• 38:24
  Speaker 4: This is a necessary piece of what the profession is
• 38:28
  Speaker 4: going through for assurance and validity, and I like it,
• 38:32
  Speaker 4: so I appreciate you sharing while we're here at the
• 38:34
  Speaker 4: PPA twenty twenty six.
• 38:36
  Speaker 8: Well, thanks for having me, Chad, good luck, Thank.
• 38:38
  Speaker 1: You for independent pharmacies. Inventory is one of the biggest expenses.
• 38:49
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• 38:54
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• 38:59
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• 39:03
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• 39:07
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• 39:12
  Speaker 1: and more time to focus on what matters your patients.
• 39:15
  Speaker 1: Learn more at primarx dot io, forward slash market.
• 39:28
  Speaker 5: Justin Welcome to the show. How are you.
• 39:30
  Speaker 11: I'm doing well today?
• 39:31
  Speaker 2: All right?
• 39:32
  Speaker 4: So primary X has been a client, a very favored
• 39:36
  Speaker 4: client of the Pharmacy Podcast Network for years now and
• 39:40
  Speaker 4: the intelligence that comes from your team. I got to
• 39:44
  Speaker 4: go to your first conference, your user conference that just happened.
• 39:50
  Speaker 5: When was that in October? My goodness, gracious.
• 39:52
  Speaker 11: It was a few months back.
• 39:53
  Speaker 5: Yeah, it was the fun and time.
• 39:55
  Speaker 4: But the reason why I wanted to have you on
• 39:57
  Speaker 4: the show is one of the things I'm most impressed
• 40:00
  Speaker 4: about what primary x has done. An evolving pharmacy management
• 40:05
  Speaker 4: platform allowing pharmacy owners to do multiple different things, grow
• 40:11
  Speaker 4: their long term care at home business, grow their vaccine business.
• 40:15
  Speaker 4: But prime our Ex's marketplace and market is really kind
• 40:20
  Speaker 4: of cool. Talk to us a little bit about how
• 40:23
  Speaker 4: that's making a difference for pharmacy owners.
• 40:25
  Speaker 2: Yeah.
• 40:26
  Speaker 11: So with primar x market, it's a free website platform
• 40:30
  Speaker 11: where you can purchase drugs just kind of pricing. We
• 40:33
  Speaker 11: have everything. We have over forty plus suppliers. These guys
• 40:36
  Speaker 11: are authorized drug distributors to pharmacies all across the US,
• 40:40
  Speaker 11: even in Puerto Rico as well. And what it provides
• 40:44
  Speaker 11: is just a more buying power to the pharmacies. Obviously
• 40:47
  Speaker 11: there's a lot of expensive drugs out there, and to
• 40:51
  Speaker 11: save money. It's like helpsful really can help the pharmacy
• 40:56
  Speaker 11: kind of put that money back into their pockets, put
• 40:59
  Speaker 11: it elsewhere, whether it's the staff exploring other options, opening
• 41:06
  Speaker 11: up a new pharmacy, and really just can just help
• 41:09
  Speaker 11: them long term, like just save money over time.
• 41:12
  Speaker 4: I like the fact that the workflow doesn't get there's
• 41:16
  Speaker 4: not there, there's it doesn't skip a beat. So if
• 41:20
  Speaker 4: I'm a pharmacist, I get a prescription that I'm loading in,
• 41:24
  Speaker 4: I can load in the NDC and sure enough, if
• 41:27
  Speaker 4: you want to activate market, you could turn that on
• 41:31
  Speaker 4: right at that point to see if you don't have
• 41:33
  Speaker 4: that in stock, or if you want to purchase it,
• 41:35
  Speaker 4: what the price would be at the time.
• 41:37
  Speaker 5: I think that's really innovative.
• 41:39
  Speaker 11: Yeah, And with the integration we did into our primer
• 41:41
  Speaker 11: x software, it's very helpful to our software users right
• 41:45
  Speaker 11: in their workflow. You don't have to go to different
• 41:47
  Speaker 11: pages as you're filling prescriptions. You'll be able to see
• 41:50
  Speaker 11: pricing from our market.
• 41:52
  Speaker 5: All right.
• 41:52
  Speaker 4: Are you a Pittsburgh Steeler fan or a Eagles fan?
• 41:57
  Speaker 11: Unfortunately, I'm actually a New York Giants fan, and so.
• 42:02
  Speaker 4: Because we're we're in the town time right now. But
• 42:05
  Speaker 4: the CFL is coming up, The Canadian Football League is
• 42:08
  Speaker 4: going to be heating up here in May and June.
• 42:10
  Speaker 5: My godson is going to be playing for the Red Blacks. Wow,
• 42:17
  Speaker 5: so it'll be really interesting to see him in May
• 42:19
  Speaker 5: or June.
• 42:20
  Speaker 4: But justin this has been good to see you here
• 42:22
  Speaker 4: at the PPA twenty twenty six. Why do you support
• 42:27
  Speaker 4: the Pennsylvania Farmacists Association.
• 42:29
  Speaker 11: Well, I'm from Pennsylvania. I'm from Westchester, Pennsylvania, so I
• 42:32
  Speaker 11: love coming back home. Obviously, this is a great time.
• 42:35
  Speaker 11: You get to meet a lot of people in the area,
• 42:37
  Speaker 11: and Pennsylvania's big state, so yeah, people come in from
• 42:40
  Speaker 11: all obviously Pittsburgh, all other areas.
• 42:43
  Speaker 5: Of the Pennsylvania.
• 42:45
  Speaker 11: Yeah, and I mean it's a really nice event, got
• 42:49
  Speaker 11: a lot of nice people here and just kind of
• 42:52
  Speaker 11: just getting into the nitty gritty of the industry and
• 42:55
  Speaker 11: what people are kind of needing at this time.
• 42:57
  Speaker 4: Yeah, all right, justin thanks for being on the show,
• 43:00
  Speaker 4: Thanks for having guests who showed up at the Pennsylvania
• 43:08
  Speaker 4: Pharmacist Association Annual Meeting. It's doctor Michael Hoague from the APHA.
• 43:13
  Speaker 5: It's so good to see you. Thanks Todd. Good to
• 43:15
  Speaker 5: be here.
• 43:16
  Speaker 4: And I want to just start right out. We're so
• 43:20
  Speaker 4: excited about APHA, and you're even more excited about it
• 43:23
  Speaker 4: because it's on your side of the of the country
• 43:26
  Speaker 4: this year in Los Angeles.
• 43:28
  Speaker 5: But tell us when is APHA's annual.
• 43:31
  Speaker 15: Yeah, the APHA Annual Meeting is happening on March the
• 43:35
  Speaker 15: twenty seventh through the thirtieth in Los Angeles. And this
• 43:38
  Speaker 15: year something that has not happened before ever that I
• 43:41
  Speaker 15: know of, well, at least not in my professional career.
• 43:45
  Speaker 15: We're holding our meeting together with the California Pharmacist Association,
• 43:50
  Speaker 15: so it'll be a state Pharmacy Association meeting combined with
• 43:55
  Speaker 15: a national Pharmacy Association meeting. So, you know, I really
• 43:59
  Speaker 15: think it's to be one of the most unique opportunities
• 44:02
  Speaker 15: for people to network and build careers and do their
• 44:05
  Speaker 15: professional development. The opportunities are going to be great.
• 44:08
  Speaker 4: Well, Michael, we so much appreciate you stopping by the
• 44:12
  Speaker 4: PPA talk to us about what's happening in the pharmacy profession.
• 44:17
  Speaker 5: What's you're most excited about.
• 44:18
  Speaker 15: Well, I tell you, I think in Washington right now,
• 44:21
  Speaker 15: people are finally starting to get it. They're starting to
• 44:23
  Speaker 15: understand what it is that pharmacists do and the value
• 44:26
  Speaker 15: we add to the system. And you know, I had
• 44:29
  Speaker 15: some great conversations recently with doctor Oz and his team,
• 44:33
  Speaker 15: and they're really genuinely interested in having pharmacists in primary
• 44:38
  Speaker 15: care roles and and changing the payment model and the
• 44:42
  Speaker 15: payment system so that there's actually time for pharmacists to
• 44:45
  Speaker 15: do that, because you know, we've been in this cycle
• 44:49
  Speaker 15: that's been really hard todd to for folks to deal
• 44:52
  Speaker 15: with that. You know, your volume driven based upon you know,
• 44:58
  Speaker 15: poor reimbursement rates, and and that means that you don't
• 45:02
  Speaker 15: have the revenue to have the staffing that you need
• 45:05
  Speaker 15: to be able to provide care. And that puts us
• 45:07
  Speaker 15: in a crisis of conscious and so I'm optimistic that,
• 45:10
  Speaker 15: you know, we've got some folks right now at CMS
• 45:13
  Speaker 15: who are interested in changing the parent payment paradigm, and
• 45:18
  Speaker 15: I think, you know, I'm very optimistic that we're going
• 45:20
  Speaker 15: to get some real policy change to happen that's going
• 45:23
  Speaker 15: to result in pharmacists being able to do what it
• 45:25
  Speaker 15: was that we wanted to do all along, which is
• 45:28
  Speaker 15: just take care of our patients.
• 45:30
  Speaker 4: We're also demystifying to the public of how pharmacy gets paid,
• 45:36
  Speaker 4: and we're kind of pulling back the covers of the
• 45:38
  Speaker 4: mystery of what the heck PBIM is. And you got
• 45:42
  Speaker 4: Representative Jake Auchenkloss who comes on the news and he
• 45:45
  Speaker 4: describes it articulate, but he also describes it where I
• 45:49
  Speaker 4: can anyone can understand it with a twelfth grade, you know,
• 45:52
  Speaker 4: under education. That where the lights are finally going off
• 45:55
  Speaker 4: of the public's head saying, wow, this doesn't seem right.
• 45:58
  Speaker 5: That pharmacy is kind of being it is.
• 46:00
  Speaker 4: It's being held hostage because of the way that things
• 46:03
  Speaker 4: have gotten paid for. And that's why I'm seeing the
• 46:06
  Speaker 4: tsunami of change finally taken place.
• 46:08
  Speaker 15: Yeah, you know, we've been We've been talking a lot
• 46:11
  Speaker 15: about how pharmacies have been closing over the last four
• 46:14
  Speaker 15: or five years at record paces. But you know what
• 46:17
  Speaker 15: I think is resonating right now with folks in Washington
• 46:20
  Speaker 15: and state houses across the country is that when a
• 46:24
  Speaker 15: pharmacy closes, it's not about not having another access point
• 46:28
  Speaker 15: for the pills in the bottle, because I mean, let's
• 46:30
  Speaker 15: face it, you could potentially get the pills in the
• 46:33
  Speaker 15: bottle from Amazon, or you could get it from you know,
• 46:37
  Speaker 15: another pharmacy through the mail, or delivered, you know, from
• 46:40
  Speaker 15: Walmart or somewhere else. I mean, it could be come
• 46:42
  Speaker 15: from anywhere. So getting the pills in the bottle is
• 46:45
  Speaker 15: really not what we lose when we lose a pharmacy
• 46:49
  Speaker 15: in a local community.
• 46:51
  Speaker 8: We lose, in many.
• 46:53
  Speaker 15: Cases the trusted healthcare provider that is the pharmacist. And
• 46:59
  Speaker 15: I think can consumers are starting to wake up to say,
• 47:01
  Speaker 15: oh my god, what have we done?
• 47:03
  Speaker 8: What's happened here?
• 47:04
  Speaker 15: And people are saying, let's pump the brakes. We've got
• 47:07
  Speaker 15: to fix this situation because we cannot afford to lose
• 47:10
  Speaker 15: this trusted health care provider in our local community. And
• 47:14
  Speaker 15: that aha moment is starting to happen now. I just
• 47:18
  Speaker 15: pray that it happens fast enough in every state around
• 47:21
  Speaker 15: this country to be able to say, Okay, look what
• 47:24
  Speaker 15: pharmacists provide that's a value, is their service, and those
• 47:28
  Speaker 15: services need to be compensated. We wouldn't expect anyone else
• 47:33
  Speaker 15: in the healthcare system to provide service for free. We
• 47:35
  Speaker 15: shouldn't expect pharmacists to do it either, So let's compensate
• 47:38
  Speaker 15: them for what the value that they're adding, which is
• 47:41
  Speaker 15: that service. So you know, I'm hopeful that that's what's
• 47:45
  Speaker 15: where we're headed in what's going on now.
• 47:47
  Speaker 5: Doctor Michael Hoague.
• 47:49
  Speaker 4: I very much appreciate with you how busy you are
• 47:51
  Speaker 4: that you've got to stop by and say hello and
• 47:54
  Speaker 4: sharing your thoughts on the PPA twenty twenty six post show.
• 47:57
  Speaker 5: Thank you, Thanks Don.
• 48:04
  Speaker 4: Wrapping up the Pennsylvania Pharmacist Associations twenty twenty six meeting
• 48:10
  Speaker 4: the one and only Vicky Elliott here, CEO of the PPA.
• 48:14
  Speaker 5: So good to see you.
• 48:15
  Speaker 3: Hi Todd, Thanks so much. I think you give me
• 48:17
  Speaker 3: a lot more credit than maybe I deserve. But it's
• 48:20
  Speaker 3: a pleasure to be with you today and appreciate you
• 48:23
  Speaker 3: know you stepping in to be our on site.
• 48:25
  Speaker 6: Press working with a couple of our partners to get
• 48:27
  Speaker 6: you here. So thank you very much, really appreciate that.
• 48:29
  Speaker 5: Thank you.
• 48:30
  Speaker 4: All right, this is my home association, so I like
• 48:33
  Speaker 4: coming here. Talk to me about this event, talk to
• 48:36
  Speaker 4: me about the excitement, because it's buzzing right now.
• 48:38
  Speaker 6: It is buzzing.
• 48:40
  Speaker 3: So this is this is our premiere event that are
• 48:43
  Speaker 3: you know, a big event. Each year we try and
• 48:45
  Speaker 3: bring you know, practitioners, students, faculty from across the state
• 48:50
  Speaker 3: to our meeting to meet with each other. Here's some
• 48:53
  Speaker 3: really contemporary hot topics. Get some required ce. We just
• 48:57
  Speaker 3: had our mandated child reporting this morning. I had to
• 49:00
  Speaker 3: miss it because actually I was teaching students our government
• 49:03
  Speaker 3: relations program, getting them ready.
• 49:04
  Speaker 6: For a legislative day coming.
• 49:05
  Speaker 3: Up April fourteenth, which was fun as well, great turnout.
• 49:09
  Speaker 6: We had about forty students in there. We were all
• 49:11
  Speaker 6: ready to meet us for legislative Day.
• 49:13
  Speaker 3: And then here I stand in our exhibit hall where
• 49:14
  Speaker 3: I just kind of hear all the interactions and people
• 49:18
  Speaker 3: reconnecting or connecting, you know, finding out about what's new
• 49:21
  Speaker 3: on the market, what services and technology our vendors can provide,
• 49:25
  Speaker 3: and students learning about kind of what the future looks like.
• 49:27
  Speaker 6: So it's it's pretty exciting.
• 49:29
  Speaker 5: Here it is.
• 49:31
  Speaker 4: Pennsylvania Pharmacist Care Network is celebrating its tenth anniversary. Many
• 49:37
  Speaker 4: of us internal to Pennsylvania are constantly.
• 49:39
  Speaker 5: We're very biased, but.
• 49:40
  Speaker 4: Were we were leading, you know, managed care really in pharmacy.
• 49:46
  Speaker 5: Talk to me about that.
• 49:46
  Speaker 4: Talk to me of what why is Pennsylvania so successful
• 49:50
  Speaker 4: with the PPCA.
• 49:53
  Speaker 3: It's the collaboration, So it is, and it's been amazing
• 49:56
  Speaker 3: ten years. I've only been here for five of it,
• 49:59
  Speaker 3: and I'm so greatful I get to say that that Pennsylvania.
• 50:02
  Speaker 3: You know, it's PPCNS our partner at p p A.
• 50:06
  Speaker 3: I have colleagues reach out to me to say, hat,
• 50:08
  Speaker 3: what's the what's the magic sauces the name?
• 50:11
  Speaker 6: Yes, how do you guys? You know you're working so
• 50:13
  Speaker 6: well together.
• 50:14
  Speaker 3: Not every state has their CPSM aligned with their state.
• 50:18
  Speaker 3: Sometimes it's almost competitive, and I'm like, oh, you're missing
• 50:21
  Speaker 3: such an opportunity. But it's really the people that came
• 50:23
  Speaker 3: before you. We heard it last night at their tenure reception.
• 50:27
  Speaker 3: What a great party they they pulled together and just
• 50:29
  Speaker 3: the history that doctor for Gibney shared. Uh, doctor Leon,
• 50:33
  Speaker 3: you know who have been steady board members, and the
• 50:36
  Speaker 3: message was it's everybody who came together at the beginning colleges,
• 50:41
  Speaker 3: pp A, h CPSN, the commitment of the p PA
• 50:45
  Speaker 3: board at the time. That continues and again, I just
• 50:49
  Speaker 3: I get to basket it. These are a hard working
• 50:52
  Speaker 3: group of people. Our pharmacies are in it to win it.
• 50:55
  Speaker 3: We're we're really blazing trails where farmers we're at pay,
• 50:58
  Speaker 3: our programs are concerned, and I don't think it's a bias.
• 51:01
  Speaker 3: I think we have shown that we are head of
• 51:03
  Speaker 3: the curve when it comes to what we're doing in
• 51:05
  Speaker 3: Pennsylvania with our care network.
• 51:07
  Speaker 4: With that, I do want to give a shout out
• 51:09
  Speaker 4: to listeners. If you are a Pennsylvania pharmacist, if you're
• 51:13
  Speaker 4: in the business of pharmacy in Pennsylvania, why should we
• 51:16
  Speaker 4: join the Pennsylvania Pharmacists Association.
• 51:19
  Speaker 3: Because we are the leading organization in Pennsylvania. We boast
• 51:23
  Speaker 3: our ability to represent everybody. We had an independent owner's
• 51:26
  Speaker 3: forum yesterday and I know that we get the reputation
• 51:29
  Speaker 3: we're only about community pharmacy, but we're not.
• 51:32
  Speaker 6: We've got a group of health system pharmacists.
• 51:33
  Speaker 3: Ambultheyer ambilitary care pharmacists coming together this afternoon to talk
• 51:38
  Speaker 3: about topics that are near and dear to their heart.
• 51:40
  Speaker 3: These are two groups that have existed somewhat separately in PPA.
• 51:44
  Speaker 3: We we got some great leaders Darren mench Over at Jefferson Health,
• 51:48
  Speaker 3: Frank Kinsman now over in the PEN system, who have
• 51:52
  Speaker 3: been willing to kind of come together and talk about
• 51:55
  Speaker 3: some areas of concern or opportunity that are near and
• 52:00
  Speaker 3: dear to both and some that you know, once looking
• 52:02
  Speaker 3: at the other, one needs to have the more information about.
• 52:04
  Speaker 3: So they're convening this afternoon. You know, our student network
• 52:07
  Speaker 3: is always so strong here at PPA. We have representation
• 52:11
  Speaker 3: for all seven schools. They were all at the OTC
• 52:14
  Speaker 3: competition last night. I think up until the near end.
• 52:17
  Speaker 3: I think Pitt was ahead. Wilkes pulled it out in
• 52:19
  Speaker 3: the bonus round and I wasn't in the room, but
• 52:21
  Speaker 3: I heard the cheers down the hall and I saw
• 52:23
  Speaker 3: them later and everyone's like they couldn't believe it. So
• 52:26
  Speaker 3: it's just just the camaraderie, the connections we make, and
• 52:30
  Speaker 3: our ability to kind of just bring pharmacy together here.
• 52:33
  Speaker 6: It's it's a lot of fun.
• 52:35
  Speaker 4: I think you should be proud because I interviewed Kyle
• 52:38
  Speaker 4: McCormick and Brandon Anslopolis. When I first met them, it
• 52:43
  Speaker 4: was at the Pennsylvania Pharmacists Association and they were both
• 52:46
  Speaker 4: p twos and I met them, I want to say,
• 52:49
  Speaker 4: as kids, and now they're board members like that, that's
• 52:52
  Speaker 4: a success story in and of itself.
• 52:54
  Speaker 6: It's a huge success story.
• 52:55
  Speaker 3: And I get to hear some of the stories about
• 52:58
  Speaker 3: you know, their antics and friendships and from pharmacy school.
• 53:02
  Speaker 3: But you know, they were leaders in and now they're
• 53:04
  Speaker 3: just better leaders now and I get to work with.
• 53:06
  Speaker 3: How fortunate And then we get to both we have
• 53:09
  Speaker 3: both of the cost plus pharmacies in Pennsylvania represented on
• 53:12
  Speaker 3: our board, you know, so they can bring their learnings
• 53:15
  Speaker 3: and understanding to the conversation, you know, and help others
• 53:18
  Speaker 3: maybe find a different way to do this.
• 53:21
  Speaker 6: But they are also bringing.
• 53:22
  Speaker 3: The concerns and the issues for their patients, and we
• 53:24
  Speaker 3: just had a conversation yesterday, but how we can help
• 53:26
  Speaker 3: them in that space as well. So this is the
• 53:28
  Speaker 3: place to make it happen. You know, bring bring your enthusiasm,
• 53:32
  Speaker 3: bring your practice, bring your knowledge, bring your concerns. We're
• 53:35
  Speaker 3: here to try out and fight the good fight and
• 53:38
  Speaker 3: help everybody out.
• 53:39
  Speaker 4: The mixture of companies in the exhibit hall right now.
• 53:43
  Speaker 5: Is amazing, Lily.
• 53:47
  Speaker 4: Maderna, CVS Health, Walgreens, the Schools of Pharmacy. There's such
• 53:53
  Speaker 4: a strong mixture, the technology platforms how about here. It's
• 53:57
  Speaker 4: just amazing to see that there's such a good mixture.
• 54:00
  Speaker 5: And I was very impressed.
• 54:01
  Speaker 3: I'm so excited our premier sponsor, Align our ex is here.
• 54:05
  Speaker 5: Yeah.
• 54:05
  Speaker 3: I got a couple of folks say, wow, how'd you
• 54:06
  Speaker 3: get that?
• 54:07
  Speaker 6: Honestly, a line called the office.
• 54:08
  Speaker 3: Diane Powell on my team made the connection and said
• 54:11
  Speaker 3: we've got an opportunity, and they jumped on it and
• 54:13
  Speaker 3: they couldn't be happier. I just talked them a few
• 54:15
  Speaker 3: minutes ago. So just they're brand new to us, so
• 54:19
  Speaker 3: really exciting. The technology you mentioned, I listened to the
• 54:22
  Speaker 3: station is here, doc Stations here, TJM Labs is here.
• 54:26
  Speaker 6: He did a demonstration here in the hall last night.
• 54:29
  Speaker 6: What a what a really.
• 54:30
  Speaker 3: Neat mind technology where it's right, you know, in the
• 54:33
  Speaker 3: ability to really expedite that workflow in a pharmacy and
• 54:38
  Speaker 3: kind of you know, get your hands off of some
• 54:39
  Speaker 3: things you don't need to have your hands on.
• 54:42
  Speaker 6: Brilliant, just brilliant.
• 54:43
  Speaker 3: You know, a lot of smart people are bringing technology
• 54:45
  Speaker 3: and this is the audience they want to talk to
• 54:47
  Speaker 3: and they're here.
• 54:47
  Speaker 6: Talking to them.
• 54:48
  Speaker 4: Vic Elliott, Pennsylvania Pharmacists Association, twenty twenty six.
• 54:52
  Speaker 5: It's a wrap.
• 54:53
  Speaker 4: It's been been very proud to be here and thank
• 54:56
  Speaker 4: you for having the Pharmacy Podcast.
• 54:57
  Speaker 5: Here's press our pleasure.
• 54:58
  Speaker 6: Thanks for being here.
• 54:59
  Speaker 3: Todd In