2 Big Mistakes in the Agency Client Onboarding Experience

Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies · Nov 6, 2022 · 37m

What is your client onboarding experience like? Is it seamless and easy? Do your clients feel important and seen? This is the first impression new clients experience with your agency and it might be the most important interaction. Today's guest has been an agency owner for more than two decades and has adapted to the many changes in the industry. He shares how he has adapted to changes in the market, how he has an agile approach to project management and the most common mistakes in building the customer onboarding experience.

Michael LaVista is the founder and CEO of Caxy Interactive, a…