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T-Mobile Forces App-Based Payments | Durham News
T-Mobile’s pushing customers harder toward self-service as they shut down manual bill payment and auto-pay setup via customer service, forcing users to handle it through the T-Life app or website starting July 15. This is part of a broader digital-first strategy that’s already eliminated support chats via Apple Messages, phased out promotions for switching carriers, and axed the KickBack discount—all while steering users toward the app for upgrades and new lines by August. While T-Mobile claims it’s for smoother, frictionless service, it means more tech-savvy navigation—or heading to a store…
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