Latest / Marketplace Proverbs and Coffee with Ernie-A Proverb Per Day Keeps Stinking Thinking At Bay / Marketplace Proverbs & Coffee With Ernie

Transcript

Marketplace Proverbs & Coffee With Ernie · Marketplace Proverbs and Coffee with Ernie-A Proverb Per Day Keeps Stinking Thinking At Bay

• 0:00
  SPEAKER_00: You've heard the phrase, what goes around comes around.
• 0:04
  SPEAKER_00: But in the marketplace where time is tight and pressure is high,
• 0:10
  it's easy to forget that how we treat people is just as
• 0:15
  important as what we
• 0:17
  SPEAKER_00: produce.
• 0:18
  SPEAKER_00: So let me ask you this.
• 0:20
  Are your words,
• 0:22
  actions,
• 0:22
  and decisions creating ripples of trust or waves of regret?
• 0:30
  Today,
• 0:30
  we're in Proverbs 11,
• 0:31
  17 through 18,
• 0:32
  because it's the 11th day of the month.
• 0:43
  SPEAKER_00: Welcome to Marketplace Proverbs and Coffee with Ernie,
• 0:46
  SPEAKER_00: where a proverb a day keeps stinking thinking away.
• 0:51
  SPEAKER_00: I'm Ernie Lansford,
• 0:52
  here to help you align biblical wisdom of proverbs with
• 0:57
  everyday marketplace
• 0:58
  SPEAKER_00: leadership in what I call Customer Success Mastery.
• 1:04
  So,
• 1:04
  grab your coffee,
• 1:05
  and let's reflect on today's proverb from Chapter 11.
• 1:10
  We're opening with a powerful anchor from one of the
• 1:14
  Marketplace Proverbs books.
• 1:17
  "...those who are kind benefit themselves,
• 1:21
  but the cruel bring ruin on themselves.
• 1:26
  A wicked person earns deceptive wages,
• 1:30
  but the one who sows righteousness reaps a sure reward."
• 1:35
  SPEAKER_00: That's Proverbs 11, verses 17 through 18, using the NIV version.
• 1:44
  SPEAKER_00: Now, this is the passage about legacy, about what lasts and what doesn't.
• 1:52
  SPEAKER_00: Not long ago,
• 1:54
  we in the USA watched as a once respected pastor of a prominent
• 2:01
  megachurch had to
• 2:03
  SPEAKER_00: resign in disgrace.
• 2:06
  SPEAKER_00: He's gifted.
• 2:07
  SPEAKER_00: He's charismatic.
• 2:09
  SPEAKER_00: He's followed by thousands.
• 2:13
  SPEAKER_00: But over time, pride and power and, frankly, cruelty caught up with him.
• 2:20
  SPEAKER_00: That fall didn't just affect him.
• 2:22
  It rippled through families and communities and an entire
• 2:27
  generation of believers
• 2:30
  SPEAKER_00: wrestling with disillusionment.
• 2:34
  SPEAKER_00: And we see the same thing in business.
• 2:37
  A person cuts corners and manipulates for profit or prioritizes
• 2:43
  ego over ethics.
• 2:45
  SPEAKER_00: Remember, in previous podcasts, I defined ego as edging God out.
• 2:51
  SPEAKER_00: Now, all of that might work for a while, but eventually the cracks show.
• 2:59
  SPEAKER_00: There have been times in my leadership career that
• 3:03
  and I questioned the word leadership and how I acted,
• 3:06
  where I wasn't kind to people.
• 3:11
  SPEAKER_00: People had made a mistake, but rather than trying to learn a
• 3:17
  SPEAKER_00: why or how the mistake happened and how we can correct it.
• 3:22
  SPEAKER_00: I yelled.
• 3:23
  SPEAKER_00: I screamed.
• 3:24
  SPEAKER_00: I even cursed at times.
• 3:26
  SPEAKER_00: Forgive me, Lord.
• 3:27
  SPEAKER_00: He did.
• 3:27
  SPEAKER_00: He already has.
• 3:28
  SPEAKER_00: I even told one person I didn't trust him anymore.
• 3:33
  SPEAKER_00: And you know what that did?
• 3:34
  SPEAKER_00: That strained the relationship with us from that point forward.
• 3:43
  SPEAKER_00: I'm no longer with that organization.
• 3:46
  SPEAKER_00: He still is.
• 3:49
  SPEAKER_00: But it strained the relationship.
• 3:52
  SPEAKER_00: I did not show kindness and integrity.
• 3:57
  SPEAKER_00: I did not show the kind of... I did not reflect God's love.
• 4:06
  SPEAKER_00: And the relationship didn't last.
• 4:09
  SPEAKER_00: Our relationships, frankly...
• 4:12
  should grow deeper because the influence of those relationships
• 4:17
  compounds.
• 4:19
  SPEAKER_00: And more importantly, their soul stays anchored.
• 4:24
  SPEAKER_00: Proverbs 11 isn't just good advice.
• 4:28
  SPEAKER_00: It's a kingdom-centric business leader's blueprint.
• 4:32
  SPEAKER_00: It reminds us that success isn't always visible.
• 4:38
  Some of the most important work happens in the quiet,
• 4:42
  faithful decisions no one sees.
• 4:46
  SPEAKER_00: Jesus spoke of this too.
• 4:47
  SPEAKER_00: The Great Commission in Matthew 28 wasn't just about preaching.
• 4:52
  SPEAKER_00: It was about teaching and making disciples by example.
• 4:58
  SPEAKER_00: And I love the picture in Exodus 34.
• 5:01
  SPEAKER_00: When Moses comes down from the mountain, his face is radiant and
• 5:06
  SPEAKER_00: after spending time with God.
• 5:09
  SPEAKER_00: He didn't have to tell people he'd been with the Lord.
• 5:12
  SPEAKER_00: They could see it.
• 5:14
  Now,
• 5:14
  that's the kind of leader,
• 5:15
  that's the kind of customer success master I strive to be.
• 5:20
  SPEAKER_00: Not loud, but lit up, so to speak.
• 5:24
  SPEAKER_00: Think about that.
• 5:26
  SPEAKER_00: So here's today's customer success code.
• 5:29
  SPEAKER_00: Let your kindness speak louder than your pitch.
• 5:34
  SPEAKER_00: and your integrity shine brighter than your brand.
• 5:40
  SPEAKER_00: And as usual, we have some action points to reflect and ripple.
• 5:45
  SPEAKER_00: Let's put this into motion today.
• 5:47
  SPEAKER_00: Action point number one is self-reflection.
• 5:51
  SPEAKER_00: Think about your most recent business interactions.
• 5:55
  SPEAKER_00: Did your behavior reflect kindness and integrity?
• 6:02
  SPEAKER_00: Action point number two, relationships over transactions.
• 6:08
  SPEAKER_00: Choose one customer or colleague to engage this week,
• 6:13
  SPEAKER_00: not for a sale,
• 6:15
  SPEAKER_00: not for a transaction,
• 6:17
  SPEAKER_00: but to add significance to serve them.
• 6:22
  SPEAKER_00: Action point number three, model the light.
• 6:27
  How are you representing Christ to the younger members of your
• 6:32
  team and to
• 6:34
  SPEAKER_00: non-believers watching your leadership?
• 6:39
  SPEAKER_00: And action point number four, kindness in action.
• 6:44
  SPEAKER_00: Write a note.
• 6:45
  SPEAKER_00: You've heard me say this.
• 6:46
  SPEAKER_00: I'm a big believer in handwritten notes.
• 6:50
  SPEAKER_00: You know, write a note to give encouragement.
• 6:54
  SPEAKER_00: One intentional note per day really goes a long way.
• 7:02
  SPEAKER_00: Action point number five, evaluate the ripples.
• 7:07
  SPEAKER_00: Look back at a recent decision.
• 7:10
  SPEAKER_00: What impact did it have?
• 7:12
  SPEAKER_00: Are there ripples you need to reinforce or repair?
• 7:18
  SPEAKER_00: And action point number six, start with prayer.
• 7:22
  SPEAKER_00: Start your morning, I highly recommend this, with a two chairs moment.
• 7:28
  Now,
• 7:28
  I borrowed that from a mentor of mine,
• 7:33
  Bob Bodine,
• 7:35
  who wrote the book,
• 7:36
  Two Chairs.
• 7:38
  SPEAKER_00: And he says,
• 7:39
  SPEAKER_00: set up two chairs in your area,
• 7:43
  SPEAKER_00: your office,
• 7:43
  SPEAKER_00: your quiet room or whatever,
• 7:46
  SPEAKER_00: and you sit in one and the Holy Spirit and God sits in the other one.
• 7:51
  SPEAKER_00: And just have a conversation with that person and see what happens.
• 7:57
  Ask the Lord,
• 7:58
  real simple,
• 8:00
  what would you have me do today to serve your other children?
• 8:06
  SPEAKER_00: Think about that.
• 8:09
  Heavenly Father,
• 8:09
  thank you for the lessons that I've learned through both
• 8:14
  success and failure.
• 8:18
  SPEAKER_00: Please continue to help me trust and obey you in every circumstance.
• 8:26
  SPEAKER_00: Please continue to open my heart to see each client,
• 8:29
  SPEAKER_00: each employee,
• 8:31
  SPEAKER_00: each colleague,
• 8:32
  SPEAKER_00: each podcast listener as someone to add significance.
• 8:38
  And may kindness and integrity mark my leadership and customer
• 8:44
  success mastery.
• 8:46
  SPEAKER_00: And may my life reflect your glory everywhere I go.
• 8:52
  SPEAKER_00: In Jesus' name.
• 8:55
  SPEAKER_00: Well,
• 8:55
  thank you for joining me for today's episode of Marketplace
• 8:58
  Proverbs and Coffee
• 8:59
  SPEAKER_00: with Ernie.
• 9:01
  SPEAKER_00: I'm here to share my real-life experience in marketplace leadership,
• 9:06
  SPEAKER_00: what I call customer success mastery,
• 9:10
  SPEAKER_00: using the book of Proverbs.
• 9:12
  SPEAKER_00: I'm not teaching doctrine.
• 9:14
  SPEAKER_00: If you ever hear something that doesn't sound right,
• 9:17
  SPEAKER_00: well,
• 9:17
  SPEAKER_00: email me directly at ernie at ernie.coach.
• 9:21
  SPEAKER_00: I welcome your correction.
• 9:25
  SPEAKER_00: I speak numbers 624 through 26 over you.
• 9:29
  SPEAKER_00: May the Lord bless you and protect you.
• 9:32
  SPEAKER_00: May the Lord make his face shine on you and be gracious to you.
• 9:37
  SPEAKER_00: May the Lord look with favor on you and give you peace.
• 9:42
  SPEAKER_00: As always, success is temporal.
• 9:45
  SPEAKER_00: Adding significance to others is infinite.
• 9:49
  I look forward to seeing you again on Marketplace Proverbs and
• 9:53
  Coffee with Ernie.