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Improving Customer Service with Thought Leadership | Shep Hyken and Shane Green | 422
If you thought a global pandemic would dim the lights of customer service - you thought wrong!
Customers still want answers to questions, friendly assistance, and solutions for their problems. But one thing is changing: the way we deliver answers and solutions.
To take a deeper look at the customer experience, and how employee satisfaction relates to it, I've invited two good friends to join me in conversation.
Shep Hyken is a customer service and experience expert, keynote speaker, bestselling author of I'll Be Back: How to Get Customers to Come Back Again & Again.
Shane Green is a culture…
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