Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
The Tools To Deliver Amazing Customer Service Every Time - Interview With Shep Hyken
Today’s interview is with Shep Hyken, a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. Shep has just published a new book: Amaze Every Customer, Every Time: 52 Tools for Delivering The Most Amazing Customer Service On The Planet and I was really pleased when he agreed to talk to me about the book, his experience and to share some insights.
This interview follows on from my recent interview: Smart proactive customer service that delivers results – Interview…
The skinny
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