Ep. 181: People Not Patients
The patient experience isn't limited to the services they receive. Instead, it encompasses the start-to-finish process of interacting with the dental staff, being valued as a person and building trust with the doctor. Dr. Michael Sonick joins the guys to share his experience treating people, not patients, and how emphasizing hospitality in your practice can help you better serve your patients.
LINKS
Dr. Michael Sonick Blog
Treating People Not Patients Book
cainwatters.com
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