Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for Western Europe.
In the podcast, Julian talks about recent McKinsey research in hyper-personalization, omnichannel, innovation, digital transformation, and the 'next normal' for BPO and contact centers.
http://mckinsey.com
www.linkedin.com/in/dr-julian-raabe
The skinny
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