You Said It. That Doesn't Mean They Heard It. | Betsy Butterick
Most coaches assume communication happened because they delivered the message.
But athletes don't respond to what was said.
They respond to what they heard, understood, and believed.
In this conversation, communication specialist Betsy Butterick explains why many of the frustrations coaches experience stem from what she calls the "illusion of understanding," which is the belief that everyone is on the same page when they actually aren't.
In this episode, we discuss:
• The illusion of understanding and why it creates conflict
• Why communication is more than delivering information
• Common…
The skinny
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