Latest / Crossroad Conversations with the Lewis Brothers
Ep105 "Is the Car Buying Process Broken?"
Is the car buying process broken? In Episode 105 of Crossroad Conversations, brothers Matt, Shelby, and Taylor Lewis of Lewis Automotive Group take an honest look at car buying today from inside the dealership.
Car shoppers now do most of their research online, through third-party sites, dealer websites, reviews, and even AI tools. That raises two questions. First, do buyers walk into the dealership knowing more than the salesperson, and how has that changed the salesperson’s job? Second, when a customer’s online journey doesn’t match the process the dealership puts them through in person…
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