Perspective with Heather du Plessis-Allan: Why is Air New Zealand chasing their customers away?

Best of Business · Nov 24, 2025 · 2m · transcript

Let's talk about Air New Zealand.

Look, if I was Air New Zealand, I would feel pretty beaten up after the weekend's opinion pieces. Bruce Cotterill wrote a piece in one newspaper complaining that if Air New Zealand want to charge as much as they do, then they have to do the job better and be on time more often.

And then, Sam Stubbs wrote a piece in another newspaper telling them to stop overcharging domestic travellers.

Now, I cannot explain the timing. I can't explain why both those guys wrote harsh pieces about the same airline on the same weekend. But what's weirder about it is that I…