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Stop Losing Tile Jobs: CRM Follow-Up for Vega Tile & Stone
Marisol from Vega Tile and Stone in Mesa joins to diagnose why nine years of solid work still loses kitchen bids to silence. The fix isn't more discipline — it's getting the phone out of the CRM seat.
In this episode:
Why a 6-person tile crew loses 2-3 kitchen jobs a month to slow follow-up
The real diagnosis: your phone is doing seven jobs and CRM is one of them
Why most CRMs fail small contractors — and the Saturday-setup graveyard
The all-in-one ops platform setup: texts, email, calendar, pipeline in one tab
Building a 6-column pipeline: new lead → scheduled → sent → follow-up → won/lost…
The skinny
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