Latest / The Privacy Partnership Podcast with Robert Bateman
How to handle data subject complaints: New draft ICO guidance
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In advance of new obligations under the Data (Use and Access) Act, the ICO has published some draft guidance on handling data subject complaints. This episode breaks down some of the ICO's expectations in this area.
As always, the ICO sets out three tiers:
• "Must": Legal duties, for example, under UK GDPR or DPA 2018.
• "Should": Good practice stuff that you should do unless there's a good reason not to.
• "Could": Optional steps to help you comply.
According to the ICO, core obligations include:
• Giving people a way to complain directly to your organisation
• Acknowledging…
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