Latest / The Burnout Podcast with Fexingo: Workplace Exhaustion, Recovery, and Sustainable Careers
How Emotional Labor at Work Fuels Burnout
In this episode of The Burnout Podcast, Lucas and Luna explore how emotional labor — the unpaid work of managing your own and others' feelings at the office — quietly accelerates burnout. Drawing on sociologist Arlie Hochschild's original research from the 1980s and a 2023 study from the University of Toronto showing that workers who engage in high levels of emotional labor are 2.7 times more likely to report emotional exhaustion, they discuss real-world examples like a customer service rep forced to smile through abuse and a manager suppressing frustration to keep team morale high…
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