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Building brand loyalty through exceptional CX with Eli Weiss
Customer experience in the DTC space has evolved. By leveraging both AI precision and human care, CX can drive retention at scale.
In this episode, Izzy Rosenzweig speaks with Eli Weiss, VP for Advocacy at Yotpo and an experienced CX leader across various DTC brands, about what is currently driving results in customer experience. They break down how brands can leverage feedback to optimize their products, what e-commerce brands can learn about CX from the hospitality industry, and why the most valuable CX moments are often human, targeted, and rare.
In this episode, you'll learn:
How to…
The skinny
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