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How to Create Online Authenticity with Patricia Regier · Authentic Living

• 0:01
  Welcome to authentic living with Roxanne, a place where we have as conversations about
• 0:08
  things that really matter in our lives.
• 0:11
  And now here's your host, Roxanne Derhodge.
• 0:36
  Okay.
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  We're live.
• 0:38
  How are how are you today?
• 0:40
  Good.
• 0:41
  How are you doing Roxanne?
• 0:43
  Patricia, it's so nice to have my first guest on my first live.
• 0:46
  I'm sure you know what happened last week, where my my Guests was a little bit stuck.
• 0:53
  So, well, I have to tell you the preamble because I think this is the best way to
• 0:57
  introduce what we're gonna talk about today about being authentic online.
• 1:01
  So I'm gonna tell you what just happened to Patricia and I, and this is gonna be great for
• 1:05
  Patricia's business because we're gonna all need this.
• 1:08
  So we're getting on melon.
• 1:09
  Right?
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  Melon is the app we're using.
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  Mhmm.
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  And I'm not hearing her.
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  So am I freaking out Absolutely.
• 1:19
  But with Patricia's guidance, we were able to get up and, be able to speak today.
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  So thanks again for tuning in, with us.
• 1:27
  And Patricia Rivera, I'm gonna say as a friend, we have met a couple years ago.
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  We're both professional speakers with, the Canadian Association professional speakers, and
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  she's a learning and development specialist.
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  So Patricia, just released a book and for, you know, I want you to check out this book.
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  I just got it.
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  On Amazon.
• 1:50
  Oh my goodness.
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  And it's one of those things that I realize I'm gonna have to keep right next to my computer.
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  To be able to pick up as a quick tip, based on speaking on training or just getting ready to
• 2:02
  go on a call.
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  So, Patricia, thanks for coming in today and spending the time with us, on chat with
• 2:09
  Roxanne.
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  Thank you, Roxanne.
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  I appreciate the invite.
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  It's such an exciting week launching my very first book, the online shift, and it is packed
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  with ProTech as you as you mentioned.
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  And I'm really excited to be here just to talk about being online and being authentic.
• 2:27
  Thanks for inviting me.
• 2:29
  So let's talk a little bit about, you know, how does one become a learning and development
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  specialist Like, I mean, it's not something.
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  I was actually talking to a a friend from Trinidad just before I got online.
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  And him and I were talking about kind of what he does and he's a leadership development,
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  trainer.
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  And I'm saying, you know, I'm a keynote speaker.
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  When I we went to school, these positions didn't exist back then?
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  No.
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  You know, I'm coming from 20 years.
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  A lot of it was working in the nonprofit sector, different program management
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  development leadership, but a lot of what I was doing was workplace training and learning and
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  community education.
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  And I just really love that.
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  I I started with, being in psychology and and got into the sector of community services and
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  helping services, but then went back to school for a master of adult education because what I
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  really loved doing And I think it is what is the basis of everything, communication, you
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  know, workplace if you're leading a team or or even sharing what services you offer.
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  It all comes down to education and learning and be able to communicate that really well and and
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  work with the audience to turn them into participants is what I've been very passionate
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  about.
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  So that's part of what led me here.
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  And then the last 5 years, building regular educational services.
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  And the last 2 years, when everyone had to shift online, I was just constantly helping
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  everybody make that shift in giving pro tips and tutorials.
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  So that's how the book came about and and that learning and development specialist in me is
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  just sort of a lifelong journey.
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  So you're the consummate teacher, and I could tell you that In many a pinch, Patricia has
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  helped me out when I did my very first, online training with, Harvard Business School, She was
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  in the background, and this was at the beginning of the pandemic.
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  And, there was a lot of glitches, but, of course, because she was there with my team, we
• 4:36
  were able to get through it.
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  So let's talk about, you know, I talk about authenticity.
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  I talk about, you know, kind of the relate to return on relationship.
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  Which is the new book that's about to come out in the next, 4 to 6 weeks.
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  Let's talk about what it takes to be authentic online.
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  Right?
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  Because that's face facts.
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  Most of us don't wanna get in front of a camera, nor do we wanna kind of think, oh, how
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  how do I look?
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  I'm thinking about a house my hair, all that stuff.
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  And then
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  I gotta think about the content that I'm gonna talk about.
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  So when you when you kind of think about authenticity from your frame as a a learning
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  and development specialist.
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  What does it mean to be authentic in that space and be online?
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  Thank you for asking that, Roxanne.
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  Yeah.
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  You're right.
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  A lot goes into getting prepared, and we're not always thinking about the connection with
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  people.
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  One of the the first things I had to train myself when I started creating YouTube videos,
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  and I actually put googly eyes on both sides of my camera for people to feel like like, you're
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  actually talking to them and you see them, you have to look into the camera, which is a big
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  switch from looking at each other in person.
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  So there is some training ourselves, to how we can connect online, how people feel like
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  they're connecting with us.
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  But being authentic is that genuine wanting to hear what and understand what people are going
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  through, what they feel.
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  So thinking about that learning experience journey before, during, and after, that, you
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  know, they have the link.
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  They feel supported that people know that you're there, not just talked at, but to that
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  you really care and want to connect.
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  And we have to be quite intentional with how we design our learning spaces, but really just
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  come at it 1st and foremost for 1st and foremost with that authentic genuine.
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  We want to connect.
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  We want people to feel safe, and and feel heard and that we care.
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  In the space.
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  Of course.
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  So we're talking about really, the concept of, psychological safety, right?
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  Like, to some degree, the space that I'm in when I'm training, leaders to kind of get to
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  that space within themselves, to to understand, you know, if you're if people are feeling
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  unsteady, which is I and I just started I just got Patricia's book and I just started to read
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  through it.
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  And she talked a little bit about some of the little things that we wouldn't even think
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  about.
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  Right?
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  Like, you know, sending a link to the platform they're gonna be using ahead of time just
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  because, you know, the assumption is oftentimes that if we are online, you know what be online
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  is, but most people don't know.
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  So something as simple as that sending that out ahead of time I just recently, interviewed
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  someone that works with introverts in leadership.
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  And, you know, he said, you know, here's the extroverts they fly in.
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  They don't think about the agenda and the introvert and then the, you know, the person
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  that's running the meeting says, here's the agenda.
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  And this is the first time the introverts are locking and loading on the agenda.
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  And then, of course, what does the extroverts do?
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  You know, they they kinda go with the flow and they they kinda pipe up and they give the
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  perspectives.
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  And the perception based on the lack of agenda is that they're not invested, and it's not that
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  they're not in it.
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  It's how they collate information accordingly to anticipate what's coming, you know, from,
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  from from the space.
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  Right?
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  So again, if if someone is not aware what's coming, then what happens is that they're
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  they're kind of distracted or they feel negated, you know, and not that right.
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  The person running the meeting isn't, but they're feeling a bit negated, and they don't
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  respond.
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  And then what happens is the leader thinks here's someone that doesn't have buy in.
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  Yes.
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  And in fact, they may have equally as much buy in.
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  So something as simple as sending agenda ahead of time when you know kind of your team on the
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  platform allows the people that process information bit, differently to take it in so
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  that they could kind of ingest and and then in turn add value.
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  So that's a, like, a good little tip that I had already thought about because I'm on the
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  extroverted lane.
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  But again, I can't just think about myself.
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  I have to think about everybody that I'm speaking to.
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  Right.
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  Everyone like to receive information differently, what lights them up is different
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  and what makes them feel safe and connected is different to So thinking about that people feel
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  prepared and, feel supported.
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  So, I often recommend when people come into a space to go through the navigational pieces
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  because we can't assume that everyone has been on that platform or they know the new features
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  And it's a little quick way to make sure that people can interact and, and feel included.
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  And feel that they belong and not feel silly or dumb that they don't know something.
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  And sometimes people are coming in from different avenues, and they might not have that
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  green check mark option.
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  So I often recommend to giving alternate options you know, come on mic or type in chat,
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  or use your reactions if you, you know, you have them and activate close captioning with
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  all the different things and communicating that that everyone that what they need, trying to
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  cover it as much as possible.
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  And, ultimately, you're talking about connection in a different way.
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  Right?
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  So often, you know, be prior to the pandemic, you know, Patricia and I would drive to Toronto
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  to a meeting we had the opportunity in the car to kind of connect.
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  And then all of a sudden boom, you know, March 2020 happens and we're all of a sudden not
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  seeing each other on on, you know, on tenants like 2 d.
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  And it it it's it felt contrived.
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  It felt limiting and all those things.
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  So every everybody in the world was going that through that.
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  And then people that had to, you know, communicate with family even if that's That was
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  the most funniest ones for my myself with my family trying to talk to everybody online, but
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  even going into teams and having to all of a sudden leaders that maybe potentially weren't
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  good communicators to begin with now then had to go off and start to use this kind of format
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  And, of course, there was a lot of stumbling and and and bumbling for people to get through
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  meetings.
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  So let's talk a little bit about, What are some of the things that you see most people have
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  problems at being on camera?
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  Like you just said to me, here, Roxanne, You're not in the middle, and I didn't even think
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  about that.
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  Right?
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  Like, so again, something as and she said to me, and I'm being very frank, here, Roxanne,
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  you need to be a little bit more in the middle, move down camera.
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  I'm like, oh, okay, Patricia.
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  Thank you.
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  What are some of the other things that people can really kind of think of as and these may
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  seem basic.
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  But they're not basic as I'm sharing with you what Patricia just shared with me.
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  Right.
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  I mean, and something's don't matter as much as other things.
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  You know, those are things that might be behind the camera that, you know, we have those
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  conversations when we're in that space, some people might not wanna have their camera on,
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  and that happens quite often, depending on the culture of a group.
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  Certain organizations, that's what they're used to.
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  And there might be other reasons too during there are different times during the last 2
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  years where kids might be running in the background.
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  So we have virtual backgrounds or the cameras off.
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  And to respect that invite people to be on camera, create experiences where they want to
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  be on camera that they feel safe But if we're recording, that can impact how people feel as
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  well.
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  Zoom has a new option with avatars that are kind of fun.
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  Like, there's different things you have to know your group or get to know them, and create
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  different spaces, but always that people can feel safe to do, you know, on camera, off
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  camera, and just get to know what they need as well.
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  So I think, you know, I think of, environments where there is a a decreased level of trust And
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  then you have to go to the 2 d format of of camera.
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  And we're not seeing each other where we can greet the nuances of nonverbal kind queues, and
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  we got this.
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  Right?
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  So that takes a lot for us to really, focus in and are there things that we can do to let
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  people know?
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  Like, you talked about the Google Eyes.
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  I like that.
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  I should probably consider that.
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  What other little things might people do that think, oh, I have to go on camera because I
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  gotta present on that report.
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  And darn it.
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  I don't wanna do it.
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  What are some things they could do to maybe Help themselves relax or focus to be able to to
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  be on camera?
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  Well, when it comes to being on camera, especially at the beginning when people had to
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  to shift online, the only way we can get more comfortable sometimes is just by doing it.
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  We have to walk through that being uncomfortable.
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  Just like live streaming is a different element than recording.
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  And the only way we can get more comfortable and stumble through the things we need to learn
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  is by doing it and walking through that.
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  But if people are off camera, there's different ways we can still engage, whether it's the chat
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  are coming on mic or the reactions and giving regular opportunities to respond.
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  So we might not be seeing everyone nod their head, but they could be doing all the thumbs
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  up.
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  And it's just little touch points if we regularly give those opportunities, we can, you
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  know, try to create more connections and and make it meaningful too.
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  Mhmm.
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  Just make it as meaningful as possible.
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  And sometimes it's it's just sheer work that you have to get through a meeting or whatever.
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  So anything that you can do to make people feel a bit more comfortable, that's important
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  sending agendas ahead of time, maybe starting with an icebreaker.
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  Let's talk a little bit about that.
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  Right?
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  Because I know in your book, which I didn't get through yet, you were talking a little bit
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  about icebreakers.
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  So generally when, you know, sometimes business meetings, you don't start with an icebreaker,
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  but I think with Zoom meetings in in a way it it kinda means that, you know, short of,
• 15:06
  setting the context with the meeting, it could be something lighter because generally when you
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  see people in meeting, I might say, hey, Patricia.
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  How was that launch last week?
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  Right?
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  Right.
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  But it might be kinda hard to jump into it if we don't have kind of, something going on.
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  So what might be a a, like, something like a good example of a a nice breaker?
• 15:26
  You're right.
• 15:26
  That beginning part is really important.
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  We never used to when we were offline, you know, in person.
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  In that way, We didn't leave people outside the door and and open it just at the the start of a
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  meeting or a learning experience.
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  So that's one of the things I'm very aware of too, to even before an icebreaker, to be either
• 15:48
  sending messages into the waiting room or open it a little bit early, be ready to ask a warm
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  up question, when we just used with the client yesterday was you know, what does changing
• 16:01
  seasons mean to you as we enter into spring, or what are you looking forward to?
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  You can ask gentle questions, start it and navigate people of of how they can type in chat
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  or come on mic or camera, but we are missing that chitchat, which warms people up.
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  And we have to be very intentional to ask a question.
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  So
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  that could be a sample.
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  It doesn't always have to be a tech activity, to just really icebreakers are warm ups are,
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  you know, getting people comfortable with each other, starting the conversation, and it's
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  really important to think about all those steps right at the beginning because we're setting
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  the stage for how comfortable people feel to interact and engage with the rest of our
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  content.
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  You know, another thing that I heard is a good thing to ask and it could be a good icebreaker
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  is to say to people, what were you doing just before you had to get into Zoom mode?
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  That's an interesting.
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  Well, just for me, I've seen my kids.
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  Here's 2 sandwiches.
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  Be quiet and because mom's about to go online something.
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  It was not cute.
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  And you know what?
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  We brought Elevity because, you know, how nice that, you know, dad's saying, okay.
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  We're putting you front of the screen.
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  I know we're over time.
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  Yeah.
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  However, you're getting 10 minutes, and then I'm gonna check with you again that type of
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  thing.
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  So it really I think what it sounds like is it replaces Patricia.
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  Tell me if that makes sense.
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  I would think of when I was in corporate and we'd all know we were going into a meeting and
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  everybody would either go get their tea or their coffee or glass of water or whatever.
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  And so we'd all kind of collide in with each other before going into the meeting.
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  And it might, you know, we might have a little bit of a, you know, exchange there.
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  We don't have those opportunities again.
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  To connect.
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  So these little things allows the person to know, I wanna know just what kind of what's
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  going on in your world even though we have to go into business mode for another say 60
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  minutes or something like that.
• 17:53
  Exactly.
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  Giving those opportunities to actually connect and have that collaborative experience instead
• 17:59
  of you know, when it is a meeting and if their presentations or its webinar style, it can be
• 18:05
  very passive and it just being talked at And we need to definitely be very intentional in all a
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  range of interactions online that we try to
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  connect.
• 18:18
  Yeah.
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  For sure.
• 18:19
  So what we're trying to do is say to people be yourself, but be yourself in a format.
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  So from you and I, we've been you know, had to adjust how we do business and we've had to be
• 18:30
  online.
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  And I think of myself, you know, I do these podcasts all the time, but they're but they're
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  live now.
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  And it adds you're right.
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  It adds additional elements of, you know, okay.
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  Now if I if I see something that I can't real right race, that's a reality.
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  And there's a bit of pressure, but then you think, but what's the worst could happen?
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  Right?
• 18:49
  Like, I mean, Hopefully, people would understand that it's live.
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  So so just trying to be yourself, figuring out what it takes to come, emerging on camera.
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  What about the concept of camera versus on versus off?
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  How how how do you find that most people kind of decide or decipher what's best if if they're
• 19:11
  having to run a meeting?
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  Well, definitely facilitators and speakers that were used to being in person really like to
• 19:18
  have cameras off.
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  That's how they feel.
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  They wanna get the pulse of how people are are engaging with the content and the experience.
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  But there are certain groups that are more camera off.
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  So I think we have to be, you know, get a little bit more comfortable with that and
• 19:37
  create those opportunities of touch points with reactions in chat come on mic.
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  And Mhmm.
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  There find other ways to get the the what used to be visual cues with the other types of
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  queues, as well as is one way and being comfortable to with the silence sometimes.
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  Pause when we ask a question to not try to fill up the space online because we tend to do that
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  a lot of times.
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  We're uncomfortable with silence and I, you know, sometimes we jokingly have you know, a
• 20:14
  sound effect, but not everybody's not gonna have, you know, a sound effect to kind of break
• 20:19
  the ice in and laugh about it when you ask a question, there's nothing.
• 20:23
  But, you know, you can just say I'm I'm gonna intentionally give you a moment to think and
• 20:30
  take, you know, sip of water, but give those spaces so that people can enter in because they
• 20:38
  might be thinking about a response.
• 20:42
  So lots of little things that you can you can think about, that just knowing your
• 20:49
  personality, kind of knowing, where if it's the first time, knowing that, it's a it's a maybe a
• 20:55
  team presentation, if it's a difficult situation, or it's a let's say it's it's a team
• 21:02
  that's not functioning so well, there's gonna be variances.
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  What might a leader if a leader is kind of may be having to run these meetings or the things
• 21:11
  that you think you setting like you said, there's certain things we talked about already,
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  are there other things that they maybe should be considering doing to prep themselves if
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  they're if they're uncomfortable already with the content they're presenting?
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  Maybe it's a maybe there's a little bit of dissension within the team.
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  Is there some things they might wanna consider as well?
• 21:29
  Mhmm.
• 21:30
  Well, getting to know the platform you're using and all the tools that are available is part of
• 21:35
  that process of getting ready as a leader online, working with the team, having someone
• 21:40
  else help with that too so that you can focus on the content, but even more importantly, on
• 21:46
  the participants.
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  I talk a lot about turning an audience into participants.
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  So it's that, interactive collaborative space.
• 21:53
  But part of it too is stretching that comfort zone a little bit.
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  Being okay with trying something, whether it's an icebreaker activity or trying a new tool,
• 22:04
  that may not be perfect, and that's okay because sometimes people resist trying
• 22:10
  something because they want to be perfect, and then they're not actually dry, you know, using
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  all the tools available.
• 22:16
  One of the quotes in the book is we don't have to be perfect.
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  We just have to do something we've never done before.
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  And, you know, and even you know, with live streaming, it's okay, that, you know, it's not
• 22:29
  gonna be perfect for a while, and that's okay.
• 22:31
  We're still putting ourselves out in a different way.
• 22:34
  There's some, magical thing when it comes to live and not prerecorded and in going with the
• 22:43
  organic conversation, it's not scripted.
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  It's just that's okay.
• 22:48
  To to really try to connect in a genuine way?
• 22:53
  So there's so many things that I think, you know, we've now, I think we've had to embrace
• 23:00
  being online, you know, and it was kind of the thing you saw, like, people had to do once in a
• 23:05
  while.
• 23:08
  Where do you think, online learning, training, meetings, hybrid?
• 23:15
  Where do you based on all the work that you've been doing there, what are you seeing?
• 23:19
  Like, that's been the evolution 2 years in with, these platforms.
• 23:25
  Well, at the beginning, it was helping people get comfortable to be online, to understand the
• 23:31
  platforms, to feel comfortable and safe and be able to connect.
• 23:37
  A lot of people have have grown through that, and are a lot more comfortable, but technology
• 23:44
  is ever changing.
• 23:45
  There's always a new aspect so that we to facilitate more engagement.
• 23:51
  And to be open and ready to keep learning, be okay with the ongoing learning curve, but use
• 23:59
  it as a great opportunity.
• 24:00
  There's going to be time and space where online is, you know, the perfect 5th Other times, it's
• 24:07
  great that we'll be, you know, offline and and in person in that way.
• 24:12
  And that's really good too.
• 24:14
  So I think we can have the best of both worlds.
• 24:16
  And if we are going to hybrid with a blended audience, we deaf that takes a lot more
• 24:22
  intention.
• 24:23
  That's the the next shift.
• 24:25
  So don't forget the online audience, and make sure that we've intentionally give
• 24:32
  opportunities for both groups to interact with each other, and everyone feel that they belong.
• 24:39
  Absolutely.
• 24:40
  And that's, you know, I'll never forget.
• 24:42
  And when I worked in corporate, I went, virtual at home, like like, in 2005, that's how because
• 24:51
  they we basically had, the shift from you don't have to be in person all the time.
• 24:56
  You can be at home.
• 24:58
  And I remember.
• 24:59
  I'll never forget.
• 24:59
  I went to Toronto to a corporate office and and so here I'm thinking, okay.
• 25:03
  I'm gonna do this person because I need it for me.
• 25:05
  Or, you know, and then they said to me, well, so I go up to the meeting room.
• 25:10
  I'll never forget, and they said, well, nobody's here.
• 25:13
  And I said, what?
• 25:14
  What do you mean nobody's here?
• 25:16
  So I had to then go down to my office and call in and talk about, you know, and at the times I
• 25:24
  was in the room, the noise level in the room compared to what people were seeing they were
• 25:29
  hearing online.
• 25:31
  Right?
• 25:31
  Because everybody started to talk amongst themselves.
• 25:34
  Right?
• 25:34
  And then the people online, all they could hear was these these these voices.
• 25:39
  So all these other things that years ago, we hadn't thought through.
• 25:43
  And now we have to, like you said, if if you're presenting online, is one thing.
• 25:47
  That's one flat level, which hopefully we've kind of we're still learning on there.
• 25:51
  But then if you're presenting in person, plus you have people east of west coast maybe
• 25:55
  potentially calling in, and you're the you're the person facilitating this training the
• 26:00
  meeting.
• 26:00
  How are you gonna meet Andrew between both to ensure that everybody has a voice everybody
• 26:05
  feels equally as important.
• 26:07
  Mhmm.
• 26:07
  And you as a facilitator knows what what the expectations are of you.
• 26:13
  And, you know, what's, you know, that's the I think that's a new that's gonna be a new skill
• 26:16
  where a lot of people are gonna need help with as we go.
• 26:19
  It what you mentioned, it all comes down to expectations and clear clarifying the
• 26:24
  communication.
• 26:25
  So when we were doing conference calls and couldn't see people, it was really helpful for
• 26:30
  people to come on, I'm mute, and say who they were, say their name before they started
• 26:35
  speaking.
• 26:36
  Just like online too if we're doing a roundtable, which is another one of those
• 26:41
  icebreaker warm up times that can be very important if you're with a group for you know,
• 26:47
  a series for each person to have an opportunity to speak for a moment, for someone to say the
• 26:52
  next person's name.
• 26:53
  So you're not all just sitting there who's gonna, you know, talk next because when we're
• 26:58
  around a physical table, you go, you know, in order and everyone knows the expectation that
• 27:04
  the next person speaks.
• 27:05
  So when we're shifting to different contexts, we just have to communicate different things So
• 27:11
  people know what to expect.
• 27:13
  It it's more efficient with the time.
• 27:17
  And then it does make people feel a little bit more comfortable too that they're not just
• 27:21
  sitting there wondering, you know, how they fit and what do they need to do and and when to do
• 27:25
  it?
• 27:26
  So lots lots more work for you as we go on.
• 27:29
  Patricia, this has been amazing.
• 27:32
  I know, that we've put in the chat, where people can get the book, but please, for any
• 27:37
  anybody that's either you're somebody that thinks I just wanna get better figuring out how
• 27:42
  to be online or if I'm part of a you know, a leadership team or people just wanting to learn
• 27:49
  some of these things.
• 27:50
  I know that you have a lot in the book, but also you that you do actual consultation as
• 27:54
  well.
• 27:55
  Tell people where they can reach you and and, you know, in what ways you can help.
• 27:59
  Yeah.
• 28:00
  Thank you, Roxanne.
• 28:01
  Reguer education.com is my website.
• 28:04
  You can definitely connect with me, book a consultation.
• 28:08
  I work with, you know, variety of different services, we offer, but you can also, in
• 28:14
  addition to the the book, there is the e copy that's on a special price right now.
• 28:20
  The physical copy is fantastic.
• 28:22
  I created it.
• 28:23
  So it's like pick your own adventure.
• 28:25
  You can jump around and and just pick a couple things to work on, but I also create, YouTube
• 28:32
  videos and blogs and articles once a week.
• 28:34
  So there's tips and tutorials there as well.
• 28:37
  And that's on my YouTube channel, Patricia McGear.
• 28:40
  So I welcome people to check out the information in a variety of different ways and
• 28:43
  connect and Let me know what, what you're interested in talking about.
• 28:48
  Again, thank you and congratulations on on the new book.
• 28:52
  That's amazing.
• 28:53
  So what am I taking away?
• 28:55
  I'm taking away that when I think about being authentic, that's kinda scary sometimes if it's
• 29:00
  a new platform.
• 29:02
  So take the time, you know, educate yourself, take your pulse, kinda, you know, kinda how
• 29:08
  stressed am I What do I need to do to come back into my body or whatever before I go on camera
• 29:13
  and I have to keep that camera on?
• 29:15
  Mhmm.
• 29:16
  So for people listening that are wanting to know more about how do I, you know, how do I
• 29:20
  understand my authenticity?
• 29:23
  We've put into the the link as well.
• 29:25
  As you know, I said, my new book, ROR return on relationships is coming out, the end of this
• 29:31
  month, beginning of May, But before that, if you wanna know how authentic you are in
• 29:36
  relationships, you know, you can check out the link roxanderhodge.comforward/quists and it'll
• 29:43
  give you the options.
• 29:44
  If you're looking just to know how am I at home or how am I at work, it'll kind of you'll go
• 29:48
  through a bit of an assessment and it'll send you the results.
• 29:51
  And, so take the time.
• 29:52
  It's just a couple minutes and it gives you some information.
• 29:55
  Again, Patricia, thanks so much for your time for everybody.
• 29:58
  We survive week number 2.
• 30:00
  Without too many glitches.
• 30:02
  So look forward to seeing you again, next Thursday, 11.
• 30:05
  Take care, everyone.
• 30:06
  Thanks, Dan.
• 30:06
  Thank you, everyone.
• 30:08
  Okay.
• 30:08
  We'll talk to you soon.
• 30:09
  Thanks.
• 30:10
  Bye.
• 30:10
  Bye.
• 30:11
  Thanks for tuning in to authentic living with Roxanne, creating the space for positive
• 30:17
  healthy chain.
• 30:18
  Roxanne is a keynote speaker, psychotherapist, and coach to work with Roxanne, visit
• 30:24
  roxannedurhaj.com slash blueprint.
• 30:28
  We'll see you next time on authentic living with Roxanne.