How a Structured Onboarding Program Boosted Community Participation by 50 Percent

Community Marketing with Fexingo: Discord, Slack Groups, and Brand Communities · Jul 27, 2026 · 7m · transcript

Most brand communities lose new members within the first two weeks. In this episode, Lucas and Luna examine a project management SaaS community that implemented a seven-day onboarding sequence — small missions like introductions, polls, and sharing tips — and saw active participation jump from 25 percent to 65 percent. They break down each step, why it works, and how to measure long-term retention without overwhelming new members. If you run a community and want to turn lurkers into contributors, this episode shows you the playbook.

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