Latest / Outside the Box with Asendia USA: The International e-Commerce Podcast / UPDATE - Navigating the Canada Post Strike: What e-Tailers Need to Know

Transcript

UPDATE - Navigating the Canada Post Strike: What e-Tailers Need to Know · Outside the Box with Asendia USA: The International e-Commerce Podcast

• 0:00
  You
• 0:00
  know,
• 0:00
  the
• 0:00
  great
• 0:00
  thing
• 0:00
  about
• 0:01
  our
• 0:01
  direct
• 0:01
  access
• 0:02
  product
• 0:02
  is
• 0:02
  if
• 0:03
  your
• 0:03
  product
• 0:03
  is
• 0:03
  valued
• 0:04
  under
• 0:04
  40
• 0:04
  Canadian,
• 0:05
  which
• 0:05
  is
• 0:05
  roughly
• 0:05
  around
• 0:06
  $29
• 0:06
  USD,
• 0:07
  it
• 0:08
  could
• 0:08
  still
• 0:08
  go
• 0:08
  on
• 0:08
  that
• 0:08
  network
• 0:09
  and
• 0:09
  it
• 0:09
  wouldn't
• 0:09
  get
• 0:09
  hit
• 0:09
  for
• 0:09
  any
• 0:10
  duties
• 0:10
  and
• 0:10
  taxes,
• 0:10
  any
• 0:11
  GST
• 0:11
  or
• 0:11
  PST.
• 0:12
  This
• 0:12
  is
• 0:13
  Outside
• 0:13
  the
• 0:13
  Box
• 0:14
  with
• 0:14
  Asendia
• 0:15
  USA,
• 0:16
  a
• 0:16
  podcast
• 0:16
  educating
• 0:17
  US
• 0:17
  based
• 0:18
  brands,
• 0:18
  marketplaces
• 0:19
  and
• 0:19
  e
• 0:20
  tailers
• 0:20
  on
• 0:20
  international
• 0:21
  shipping
• 0:21
  topics
• 0:22
  and
• 0:22
  how
• 0:22
  they
• 0:22
  can
• 0:23
  expand
• 0:23
  their
• 0:23
  global
• 0:24
  e
• 0:24
  commerce
• 0:24
  footprint.
• 0:26
  Hey
• 0:26
  everybody,
• 0:26
  welcome
• 0:27
  back
• 0:27
  to
• 0:27
  Outside
• 0:28
  the
• 0:28
  Box
• 0:28
  with
• 0:28
  Asendia
• 0:29
  USA
• 0:29
  podcast
• 0:30
  here
• 0:30
  for
• 0:30
  a
• 0:30
  special
• 0:31
  Canada
• 0:31
  edition
• 0:32
  episode
• 0:33
  with
• 0:33
  my
• 0:33
  co
• 0:33
  host
• 0:34
  Jason
• 0:34
  Rowland.
• 0:35
  Hey
• 0:35
  everybody,
• 0:35
  welcome
• 0:36
  back.
• 0:36
  And
• 0:36
  we
• 0:37
  have
• 0:37
  a
• 0:37
  very
• 0:37
  special
• 0:37
  guest
• 0:38
  today,
• 0:38
  Mike
• 0:38
  Lorenzen,
• 0:39
  Senior
• 0:39
  Director
• 0:40
  of
• 0:40
  Enterprise
• 0:40
  Sales
• 0:40
  for
• 0:41
  Asendia.
• 0:41
  Mike,
• 0:41
  you
• 0:41
  want
• 0:42
  to
• 0:42
  say
• 0:42
  hi?
• 0:42
  Hey
• 0:42
  everyone.
• 0:43
  So
• 0:44
  we're
• 0:44
  here
• 0:44
  today
• 0:44
  to
• 0:45
  talk.
• 0:45
  It's
• 0:45
  not
• 0:45
  going
• 0:46
  to
• 0:46
  be
• 0:46
  a
• 0:46
  very
• 0:46
  long
• 0:46
  episode,
• 0:47
  but
• 0:47
  hopefully
• 0:47
  it's
• 0:48
  going
• 0:48
  to
• 0:48
  be
• 0:48
  a
• 0:48
  very
• 0:48
  effective
• 0:49
  episode
• 0:49
  in
• 0:49
  terms
• 0:49
  of
• 0:50
  just
• 0:50
  equipping
• 0:50
  you
• 0:50
  guys
• 0:50
  with
• 0:51
  some
• 0:51
  information
• 0:51
  as
• 0:51
  to
• 0:51
  what's
• 0:52
  been
• 0:52
  going
• 0:52
  on
• 0:52
  in
• 0:53
  Canada,
• 0:53
  specifically
• 0:54
  surrounding
• 0:54
  the
• 0:54
  Canada
• 0:55
  Post
• 0:55
  Strike
• 0:55
  CUPW
• 0:56
  activity.
• 0:57
  But
• 0:57
  just
• 0:58
  to
• 0:58
  talk
• 0:58
  a
• 0:58
  little
• 0:58
  bit
• 0:58
  about
• 0:59
  the
• 0:59
  impact
• 0:59
  in
• 1:00
  the
• 1:00
  market,
• 1:00
  you
• 1:01
  know,
• 1:01
  timeline
• 1:01
  of
• 1:01
  the
• 1:02
  year,
• 1:02
  right
• 1:02
  where
• 1:02
  we're
• 1:03
  in
• 1:03
  Q4,
• 1:03
  we're
• 1:04
  gearing
• 1:04
  up
• 1:04
  for
• 1:05
  a
• 1:05
  busy
• 1:06
  fourth
• 1:06
  quarter
• 1:07
  and
• 1:07
  peak
• 1:08
  holiday
• 1:08
  shipping
• 1:08
  season,
• 1:09
  what
• 1:10
  that
• 1:10
  impact
• 1:10
  may
• 1:10
  look
• 1:11
  like
• 1:11
  in
• 1:11
  terms
• 1:11
  of
• 1:11
  delays,
• 1:12
  backlogs,
• 1:12
  etc.
• 1:13
  And
• 1:13
  then
• 1:13
  also
• 1:14
  talk
• 1:14
  about
• 1:14
  what
• 1:15
  we're
• 1:15
  doing
• 1:15
  to
• 1:15
  help
• 1:16
  clients
• 1:16
  and
• 1:17
  how
• 1:17
  we're
• 1:17
  helping
• 1:17
  clients
• 1:18
  by
• 1:18
  utilizing
• 1:18
  our
• 1:19
  own
• 1:19
  Canadian
• 1:19
  delivery
• 1:20
  network,
• 1:20
  our
• 1:20
  apex,
• 1:21
  like
• 1:21
  Canada
• 1:21
  Direct
• 1:21
  Access
• 1:22
  Network.
• 1:22
  So
• 1:23
  Mike,
• 1:23
  would
• 1:24
  you
• 1:24
  mind
• 1:24
  sharing
• 1:24
  just
• 1:24
  a
• 1:25
  little
• 1:25
  bit
• 1:25
  of
• 1:25
  background
• 1:25
  about
• 1:26
  yourself
• 1:26
  and,
• 1:27
  you
• 1:27
  know,
• 1:27
  what
• 1:27
  you've
• 1:28
  been
• 1:28
  doing
• 1:28
  and
• 1:28
  everything
• 1:29
  else?
• 1:30
  Yeah,
• 1:30
  so,
• 1:30
  so
• 1:31
  I'm,
• 1:31
  I'm
• 1:31
  on
• 1:32
  one
• 1:32
  of
• 1:32
  our
• 1:32
  enterprise
• 1:33
  teams
• 1:34
  here
• 1:34
  at
• 1:34
  Asendia,
• 1:35
  so
• 1:35
  working
• 1:35
  with
• 1:35
  some
• 1:36
  of,
• 1:36
  you
• 1:36
  know,
• 1:36
  the
• 1:36
  Fortune
• 1:37
  500,
• 1:38
  Fortune
• 1:38
  thousand
• 1:38
  companies
• 1:39
  across,
• 1:40
  you
• 1:40
  know,
• 1:40
  a
• 1:40
  vast
• 1:40
  amount
• 1:41
  of
• 1:41
  different
• 1:41
  retailers
• 1:42
  and
• 1:42
  whatnot,
• 1:43
  working
• 1:44
  with,
• 1:44
  you
• 1:44
  know,
• 1:45
  clients
• 1:45
  to
• 1:45
  help
• 1:45
  mitigate
• 1:46
  issues
• 1:46
  in
• 1:46
  Canada
• 1:47
  and
• 1:47
  generally
• 1:48
  rest
• 1:48
  of
• 1:48
  the
• 1:48
  world
• 1:49
  too
• 1:49
  as
• 1:49
  well.
• 1:50
  But
• 1:50
  Canada
• 1:50
  is
• 1:51
  such
• 1:51
  a
• 1:51
  big
• 1:51
  focus
• 1:51
  for
• 1:52
  the
• 1:52
  US
• 1:52
  market
• 1:52
  and
• 1:53
  you
• 1:53
  know,
• 1:53
  it's
• 1:53
  our
• 1:53
  number
• 1:54
  one,
• 1:54
  you
• 1:54
  know,
• 1:55
  destination
• 1:55
  when
• 1:55
  it
• 1:55
  comes
• 1:56
  to
• 1:56
  E
• 1:56
  commerce.
• 1:57
  So,
• 1:57
  you
• 1:57
  know,
• 1:57
  looking
• 1:57
  to
• 1:58
  help
• 1:58
  out
• 1:58
  customers,
• 1:59
  see
• 1:59
  if
• 1:59
  we
• 1:59
  can
• 1:59
  help
• 2:00
  kind
• 2:01
  of
• 2:01
  alleviate
• 2:01
  some
• 2:01
  of
• 2:02
  their
• 2:02
  pressures
• 2:03
  instead
• 2:03
  of
• 2:03
  using
• 2:04
  Canadian
• 2:04
  posts
• 2:04
  and
• 2:05
  kind
• 2:05
  of
• 2:05
  give
• 2:05
  them
• 2:05
  more
• 2:05
  options.
• 2:06
  We're
• 2:06
  going
• 2:06
  to
• 2:07
  focus
• 2:07
  today
• 2:07
  on
• 2:07
  Canada,
• 2:07
  obviously,
• 2:08
  you
• 2:09
  know,
• 2:09
  how
• 2:09
  we
• 2:09
  can
• 2:09
  try
• 2:09
  and
• 2:09
  get
• 2:10
  ahead
• 2:10
  of
• 2:10
  some
• 2:11
  potential
• 2:11
  customer
• 2:12
  experience
• 2:12
  issues
• 2:12
  going
• 2:13
  into
• 2:13
  the
• 2:13
  next
• 2:14
  couple
• 2:14
  months.
• 2:14
  So
• 2:15
  on
• 2:15
  Thursday,
• 2:16
  September
• 2:17
  25,
• 2:18
  Ottawa
• 2:18
  announced
• 2:19
  sweeping
• 2:19
  changes
• 2:19
  to
• 2:20
  the
• 2:20
  Crown
• 2:20
  Corp's
• 2:20
  operations
• 2:21
  to
• 2:21
  address
• 2:22
  its
• 2:22
  deeply
• 2:22
  troubled
• 2:23
  financial
• 2:23
  situation.
• 2:24
  So
• 2:24
  as
• 2:25
  far
• 2:25
  as
• 2:25
  I
• 2:25
  understand,
• 2:26
  they're
• 2:26
  being
• 2:26
  primarily
• 2:27
  subsidized
• 2:27
  by
• 2:27
  the
• 2:28
  taxpayers
• 2:28
  and
• 2:30
  have
• 2:30
  had
• 2:30
  to
• 2:31
  kind
• 2:31
  of
• 2:31
  dig
• 2:32
  into
• 2:32
  that
• 2:32
  even
• 2:32
  further
• 2:32
  than
• 2:33
  they
• 2:33
  really
• 2:33
  wanted
• 2:33
  to
• 2:34
  to
• 2:34
  be
• 2:34
  able
• 2:34
  to
• 2:35
  stay
• 2:35
  afloat
• 2:36
  and
• 2:36
  stay
• 2:36
  operational.
• 2:37
  Those
• 2:38
  changes
• 2:38
  include
• 2:38
  ending
• 2:39
  daily
• 2:39
  mail
• 2:40
  delivery,
• 2:40
  closing
• 2:40
  some
• 2:41
  rural
• 2:41
  post
• 2:41
  offices
• 2:42
  and
• 2:42
  moving
• 2:42
  almost
• 2:42
  all
• 2:43
  Canadian
• 2:43
  households
• 2:44
  to
• 2:44
  community
• 2:44
  mailboxes.
• 2:45
  Now
• 2:46
  this
• 2:46
  was
• 2:46
  a
• 2:47
  Canada
• 2:47
  Post
• 2:47
  announced
• 2:48
  this
• 2:48
  sweeping
• 2:48
  change
• 2:49
  immediately.
• 2:50
  Almost
• 2:50
  immediately.
• 2:51
  Due
• 2:52
  to
• 2:52
  the
• 2:52
  announcement,
• 2:52
  the
• 2:52
  Canadian
• 2:53
  Union
• 2:53
  of
• 2:53
  Postal
• 2:53
  Workers
• 2:54
  CUPW
• 2:55
  as
• 2:55
  we'll
• 2:55
  refer
• 2:55
  to
• 2:56
  throughout
• 2:56
  this
• 2:56
  call,
• 2:57
  initiated
• 2:57
  a
• 2:57
  full
• 2:57
  work
• 2:58
  stoppage
• 2:58
  effective
• 2:59
  the
• 2:59
  next
• 2:59
  day,
• 2:59
  which
• 2:59
  was
• 3:00
  Friday,
• 3:00
  September,
• 3:00
  September
• 3:01
  26,
• 3:02
  2025.
• 3:03
  And
• 3:04
  then
• 3:04
  on
• 3:04
  October
• 3:04
  10,
• 3:05
  the
• 3:05
  CPW
• 3:06
  announced
• 3:06
  workers
• 3:07
  would
• 3:07
  shift
• 3:08
  from
• 3:08
  a
• 3:08
  full
• 3:08
  strike.
• 3:09
  So
• 3:09
  they've
• 3:09
  been
• 3:09
  in
• 3:09
  a
• 3:10
  full
• 3:10
  work
• 3:10
  stoppage
• 3:11
  since
• 3:11
  Friday,
• 3:11
  September
• 3:12
  26th.
• 3:12
  Meaning
• 3:13
  no
• 3:14
  mail,
• 3:14
  no
• 3:15
  parcels
• 3:15
  are
• 3:15
  moving
• 3:16
  outside
• 3:16
  of,
• 3:16
  I
• 3:16
  believe
• 3:17
  benefit
• 3:17
  or
• 3:17
  Social
• 3:18
  Security,
• 3:18
  what
• 3:18
  we
• 3:19
  would
• 3:19
  call
• 3:19
  here
• 3:19
  in
• 3:19
  the
• 3:19
  United
• 3:19
  States,
• 3:20
  Social
• 3:20
  Security.
• 3:20
  But
• 3:21
  checks
• 3:21
  for
• 3:21
  those
• 3:22
  qualified
• 3:22
  people,
• 3:23
  I
• 3:23
  believe
• 3:23
  those
• 3:24
  are
• 3:24
  still
• 3:24
  being
• 3:24
  delivered.
• 3:25
  But
• 3:25
  you
• 3:26
  know,
• 3:26
  even
• 3:26
  mail
• 3:27
  or
• 3:27
  parcels
• 3:27
  being
• 3:28
  processed,
• 3:28
  whether
• 3:28
  that's
• 3:29
  border
• 3:29
  clearance,
• 3:29
  intra
• 3:30
  Canada,
• 3:31
  et
• 3:31
  cetera.
• 3:32
  So
• 3:32
  again,
• 3:32
  if
• 3:33
  we
• 3:33
  go
• 3:33
  back
• 3:33
  to
• 3:34
  December,
• 3:34
  November
• 3:35
  and
• 3:35
  December
• 3:35
  of
• 3:36
  Q4
• 3:36
  of
• 3:36
  2024,
• 3:38
  we're
• 3:38
  in
• 3:38
  a
• 3:39
  similar
• 3:39
  situation.
• 3:40
  I
• 3:40
  think
• 3:40
  the
• 3:41
  positive
• 3:41
  is
• 3:42
  that
• 3:42
  it
• 3:42
  is
• 3:42
  October
• 3:43
  13th
• 3:44
  as
• 3:44
  opposed
• 3:45
  to
• 3:46
  being,
• 3:46
  you
• 3:46
  know,
• 3:46
  this
• 3:47
  taking
• 3:47
  place
• 3:47
  on,
• 3:47
  let's
• 3:48
  say
• 3:48
  like
• 3:48
  a
• 3:48
  November
• 3:48
  20th.
• 3:49
  Right.
• 3:50
  Because
• 3:50
  then
• 3:50
  you're
• 3:51
  going
• 3:51
  to
• 3:51
  be
• 3:51
  hitting
• 3:51
  into
• 3:51
  those
• 3:52
  significant
• 3:52
  Black
• 3:52
  Friday
• 3:53
  Cyber
• 3:53
  Monday
• 3:53
  volumes
• 3:54
  and
• 3:54
  everything
• 3:54
  else
• 3:55
  related
• 3:55
  to
• 3:55
  holiday
• 3:56
  surges.
• 3:56
  And
• 3:57
  then
• 3:57
  according
• 3:57
  to
• 3:57
  the
• 3:58
  most
• 3:58
  recent
• 3:58
  news
• 3:58
  updates,
• 3:59
  there
• 3:59
  is
• 3:59
  still
• 3:59
  a
• 4:00
  very
• 4:00
  significant
• 4:00
  gap
• 4:01
  between
• 4:01
  Canada
• 4:01
  Post
• 4:02
  and
• 4:02
  the
• 4:02
  CUPW
• 4:03
  in
• 4:03
  terms
• 4:04
  of
• 4:04
  where
• 4:04
  they
• 4:04
  could
• 4:05
  possibly
• 4:05
  meet
• 4:05
  in
• 4:05
  the
• 4:05
  middle
• 4:06
  or
• 4:06
  come
• 4:06
  to
• 4:06
  a
• 4:06
  mutually
• 4:07
  agreeable
• 4:08
  contract
• 4:08
  or
• 4:09
  situation.
• 4:10
  I'd
• 4:10
  love
• 4:10
  to
• 4:10
  get
• 4:10
  your
• 4:10
  guys
• 4:11
  thoughts
• 4:12
  what
• 4:12
  you're
• 4:12
  seeing
• 4:12
  in
• 4:12
  the
• 4:12
  market,
• 4:13
  Jason,
• 4:13
  from
• 4:13
  your
• 4:13
  perspective
• 4:14
  from
• 4:14
  risk
• 4:14
  compliance,
• 4:15
  et
• 4:15
  cetera.
• 4:15
  And
• 4:15
  then
• 4:16
  Mike,
• 4:16
  more
• 4:16
  on
• 4:16
  the
• 4:16
  sales
• 4:17
  front.
• 4:17
  Yeah,
• 4:18
  I
• 4:18
  think
• 4:18
  overall
• 4:19
  Cynthia
• 4:19
  has
• 4:20
  had
• 4:20
  to
• 4:20
  enact
• 4:21
  kind
• 4:21
  of
• 4:21
  a
• 4:21
  muscle
• 4:21
  memory
• 4:22
  thing
• 4:22
  here.
• 4:22
  Right.
• 4:22
  Because
• 4:23
  earlier
• 4:23
  in
• 4:23
  the
• 4:23
  year
• 4:24
  we
• 4:24
  had,
• 4:26
  or
• 4:26
  late
• 4:26
  last
• 4:26
  year
• 4:26
  we
• 4:26
  had
• 4:27
  the
• 4:27
  original
• 4:28
  counter
• 4:28
  strike.
• 4:29
  So
• 4:29
  basically
• 4:30
  at
• 4:30
  this
• 4:30
  point
• 4:31
  when
• 4:31
  we
• 4:31
  got
• 4:31
  notification
• 4:32
  of
• 4:32
  the
• 4:32
  second
• 4:32
  strike
• 4:33
  coming,
• 4:34
  we
• 4:34
  took
• 4:34
  the
• 4:35
  steps
• 4:35
  to
• 4:35
  kind
• 4:35
  of
• 4:36
  prepare
• 4:36
  for
• 4:36
  exactly
• 4:37
  what
• 4:37
  we
• 4:37
  knew
• 4:37
  was
• 4:38
  going
• 4:38
  to
• 4:38
  happen
• 4:38
  and
• 4:39
  what
• 4:40
  we
• 4:40
  could
• 4:40
  do
• 4:41
  to
• 4:41
  avoid
• 4:42
  our
• 4:42
  customers
• 4:42
  having
• 4:43
  issues
• 4:43
  with
• 4:43
  the
• 4:43
  strike
• 4:44
  and
• 4:44
  got
• 4:44
  all
• 4:45
  that
• 4:45
  stuff
• 4:45
  in
• 4:45
  place.
• 4:46
  So
• 4:46
  that
• 4:46
  on
• 4:46
  the
• 4:47
  day
• 4:47
  that
• 4:47
  everything
• 4:47
  went
• 4:48
  into
• 4:48
  effect,
• 4:49
  we
• 4:49
  were
• 4:49
  kind
• 4:50
  of
• 4:50
  able
• 4:50
  to
• 4:50
  just
• 4:50
  be
• 4:50
  nimble
• 4:51
  and
• 4:51
  keep
• 4:51
  things
• 4:51
  moving
• 4:52
  and,
• 4:53
  and
• 4:53
  offer
• 4:53
  our
• 4:55
  customers
• 4:55
  a
• 4:56
  solution
• 4:56
  into
• 4:56
  Canada
• 4:57
  that
• 4:58
  keeps
• 4:58
  things
• 4:58
  moving.
• 4:59
  So
• 4:59
  that,
• 5:00
  you
• 5:00
  know,
• 5:00
  for
• 5:00
  our
• 5:01
  plus
• 5:01
  products
• 5:02
  is
• 5:02
  a
• 5:02
  pretty
• 5:02
  simple,
• 5:03
  you
• 5:03
  know,
• 5:03
  switch
• 5:04
  from
• 5:05
  with
• 5:05
  our
• 5:05
  broadreach
• 5:06
  partners
• 5:06
  up
• 5:06
  in
• 5:07
  Canada
• 5:07
  to
• 5:08
  keep
• 5:08
  those
• 5:08
  things
• 5:09
  moving
• 5:09
  by
• 5:10
  going
• 5:10
  around
• 5:10
  Canada
• 5:11
  Post
• 5:11
  and
• 5:11
  they
• 5:11
  kind
• 5:11
  of
• 5:12
  have
• 5:13
  averted
• 5:13
  that
• 5:13
  entire
• 5:14
  strike
• 5:14
  by
• 5:15
  just
• 5:15
  using
• 5:16
  a
• 5:16
  different
• 5:16
  vendor
• 5:16
  network
• 5:17
  to
• 5:17
  get
• 5:17
  those
• 5:18
  things
• 5:18
  delivered.
• 5:18
  So
• 5:19
  there
• 5:19
  are
• 5:19
  some
• 5:19
  things
• 5:19
  that
• 5:20
  we
• 5:20
  still,
• 5:20
  you
• 5:20
  know,
• 5:20
  unfortunately
• 5:21
  it's
• 5:21
  not
• 5:21
  a
• 5:22
  complete
• 5:22
  solution
• 5:23
  because
• 5:24
  if
• 5:24
  things
• 5:24
  are
• 5:25
  being
• 5:25
  sent
• 5:25
  into
• 5:26
  P.O.
• 5:26
  boxes
• 5:27
  into
• 5:27
  Canada
• 5:27
  there's,
• 5:27
  there's,
• 5:28
  you
• 5:28
  know,
• 5:28
  still
• 5:28
  there's
• 5:28
  no
• 5:28
  way
• 5:29
  to
• 5:29
  get
• 5:29
  those
• 5:29
  things
• 5:29
  out
• 5:29
  of
• 5:30
  the
• 5:30
  Canada
• 5:30
  Post
• 5:30
  but
• 5:31
  for
• 5:31
  the
• 5:31
  most
• 5:31
  part
• 5:31
  if
• 5:32
  they
• 5:32
  are
• 5:32
  not
• 5:33
  addressed
• 5:33
  appeal
• 5:34
  boxes
• 5:34
  then
• 5:35
  we
• 5:35
  have
• 5:35
  a
• 5:35
  solution
• 5:35
  that
• 5:36
  gets
• 5:36
  those
• 5:36
  things
• 5:36
  delivered
• 5:37
  in
• 5:37
  regardless
• 5:38
  of
• 5:38
  of
• 5:38
  how
• 5:39
  long
• 5:39
  this
• 5:39
  strike
• 5:39
  goes
• 5:40
  on
• 5:40
  or
• 5:40
  how,
• 5:40
  how
• 5:41
  many
• 5:41
  of
• 5:41
  these
• 5:41
  strikes
• 5:42
  they
• 5:42
  end
• 5:42
  up
• 5:42
  being
• 5:44
  we're
• 5:44
  able
• 5:44
  to
• 5:44
  to
• 5:45
  provide
• 5:45
  a
• 5:45
  product
• 5:45
  I
• 5:45
  think
• 5:46
  that
• 5:46
  keeps
• 5:46
  things
• 5:46
  moving
• 5:47
  to
• 5:47
  a
• 5:47
  level
• 5:47
  where
• 5:48
  especially
• 5:48
  as
• 5:48
  we
• 5:49
  get
• 5:49
  closer
• 5:49
  and
• 5:50
  inch
• 5:50
  closer
• 5:50
  to
• 5:51
  a
• 5:51
  holiday
• 5:52
  season
• 5:52
  and
• 5:53
  a
• 5:53
  peak
• 5:53
  season
• 5:53
  here
• 5:55
  our
• 5:55
  comfortable,
• 5:55
  our
• 5:56
  customers
• 5:56
  who
• 5:56
  utilize
• 5:57
  that
• 5:57
  that
• 5:57
  new
• 5:57
  service
• 5:58
  can
• 5:58
  feel
• 5:58
  comfortable
• 5:58
  that
• 5:59
  their
• 5:59
  material
• 5:59
  at
• 5:59
  least
• 6:00
  is
• 6:00
  going
• 6:00
  to
• 6:00
  keep
• 6:00
  moving.
• 6:01
  In
• 6:01
  the
• 6:01
  meantime
• 6:02
  they
• 6:02
  will
• 6:03
  need
• 6:03
  to
• 6:03
  find
• 6:03
  a
• 6:03
  solution
• 6:04
  that
• 6:04
  keeps
• 6:04
  those
• 6:04
  people
• 6:05
  employed
• 6:05
  and
• 6:05
  keeps
• 6:06
  mail
• 6:07
  moving
• 6:07
  even
• 6:07
  if
• 6:08
  it
• 6:08
  is
• 6:08
  at
• 6:08
  a,
• 6:08
  at
• 6:08
  a
• 6:09
  restricted
• 6:09
  level
• 6:10
  for
• 6:10
  community
• 6:10
  mailboxes
• 6:11
  or
• 6:11
  whatever
• 6:11
  they
• 6:11
  end
• 6:11
  up
• 6:12
  doing.
• 6:12
  So
• 6:12
  in
• 6:12
  the
• 6:12
  end
• 6:13
  it
• 6:13
  is
• 6:13
  going
• 6:13
  to
• 6:13
  be
• 6:13
  an
• 6:14
  effect
• 6:14
  that
• 6:14
  the
• 6:14
  Canadian
• 6:15
  citizens
• 6:16
  have
• 6:16
  to
• 6:16
  deal
• 6:16
  with.
• 6:17
  From
• 6:17
  a
• 6:17
  compliance
• 6:17
  standpoint
• 6:18
  there's
• 6:18
  really
• 6:18
  not
• 6:18
  much
• 6:19
  that
• 6:19
  changes.
• 6:19
  There's
• 6:20
  no
• 6:20
  additional
• 6:20
  burden
• 6:21
  on
• 6:21
  customers
• 6:22
  that
• 6:22
  choose
• 6:22
  to
• 6:23
  switch
• 6:23
  to
• 6:23
  this
• 6:24
  new
• 6:24
  model.
• 6:25
  The
• 6:25
  customs
• 6:25
  clearance
• 6:26
  is
• 6:26
  still
• 6:26
  done
• 6:27
  through
• 6:27
  our
• 6:28
  broad
• 6:28
  reach
• 6:28
  partners
• 6:29
  and
• 6:29
  their
• 6:29
  vendors
• 6:30
  who
• 6:31
  handle
• 6:31
  customs
• 6:31
  clearance.
• 6:32
  And
• 6:33
  no,
• 6:33
  it's
• 6:34
  been.
• 6:34
  It's
• 6:34
  a
• 6:34
  very
• 6:35
  easy
• 6:35
  thing
• 6:35
  for
• 6:36
  customers
• 6:36
  to
• 6:36
  switch
• 6:36
  over
• 6:37
  to.
• 6:37
  There's
• 6:37
  no,
• 6:37
  there's
• 6:38
  no
• 6:38
  big
• 6:38
  burden
• 6:38
  on
• 6:38
  them
• 6:39
  to
• 6:39
  to
• 6:39
  do
• 6:39
  so.
• 6:39
  You
• 6:40
  know,
• 6:40
  if,
• 6:40
  if
• 6:41
  as
• 6:41
  you
• 6:41
  know
• 6:41
  as
• 6:41
  Mike
• 6:42
  continues
• 6:43
  to
• 6:43
  to
• 6:43
  deal
• 6:44
  with
• 6:44
  the
• 6:44
  customer
• 6:44
  side
• 6:44
  of
• 6:45
  things,
• 6:45
  he'll
• 6:45
  have
• 6:45
  a
• 6:45
  lot
• 6:45
  more
• 6:46
  to
• 6:46
  talk
• 6:46
  about
• 6:47
  how
• 6:48
  it
• 6:48
  affects
• 6:48
  customers
• 6:49
  individually.
• 6:49
  But
• 6:49
  for
• 6:49
  the
• 6:49
  most
• 6:50
  part
• 6:50
  I
• 6:50
  think
• 6:50
  the
• 6:50
  product
• 6:51
  is
• 6:51
  on
• 6:51
  its
• 6:52
  feet
• 6:52
  and
• 6:52
  it's
• 6:52
  stable
• 6:52
  and
• 6:52
  it
• 6:53
  works.
• 6:53
  volume-basedshippingtoCanadacanbechallengingwiththeCanadaPoststrikedisrupting
• 6:58
  crossbordershipping.e-PAQSelectprovides
• 7:01
  multipleentrypoints,volumebasedratesandfastcosteffectivedeliveryto
• 7:05
  mostCanadianresidentialaddresses.Avoiddelaysandcontactustoday.
• 7:10
  So
• 7:10
  for
• 7:10
  again
• 7:11
  for
• 7:11
  listeners
• 7:11
  and
• 7:12
  viewers
• 7:12
  watching,
• 7:12
  listening
• 7:13
  etc.
• 7:14
  EPAC
• 7:14
  plus
• 7:15
  is
• 7:15
  an
• 7:15
  Asendia
• 7:16
  service
• 7:16
  routing.
• 7:17
  So
• 7:17
  that
• 7:17
  is
• 7:17
  a,
• 7:18
  that
• 7:18
  is
• 7:18
  a
• 7:18
  branded
• 7:19
  name
• 7:19
  within
• 7:20
  our
• 7:20
  services
• 7:20
  that
• 7:20
  we
• 7:21
  utilize.
• 7:21
  We
• 7:21
  use
• 7:21
  EPAC
• 7:22
  Plus
• 7:22
  EPAC
• 7:23
  select
• 7:23
  which
• 7:23
  you'll
• 7:24
  hear
• 7:24
  of
• 7:24
  EPAC
• 7:24
  Select
• 7:25
  Canada
• 7:25
  Direct
• 7:25
  Access.
• 7:26
  EPAC
• 7:27
  plus
• 7:27
  is
• 7:27
  our
• 7:27
  under
• 7:28
  2
• 7:28
  kilogram
• 7:28
  or
• 7:29
  under
• 7:29
  4.4
• 7:29
  pound
• 7:30
  tracked
• 7:30
  product
• 7:31
  for
• 7:32
  four
• 7:32
  parcels
• 7:33
  being
• 7:33
  sent
• 7:33
  to
• 7:34
  several
• 7:34
  countries
• 7:34
  throughout
• 7:35
  the
• 7:35
  world,
• 7:35
  including
• 7:35
  Canada.
• 7:36
  It
• 7:36
  is
• 7:37
  DDU
• 7:37
  or
• 7:37
  Duties
• 7:38
  Unpaid
• 7:39
  delivered
• 7:39
  Duty
• 7:39
  Unpaid
• 7:40
  product.
• 7:41
  So
• 7:41
  it
• 7:41
  would
• 7:41
  be
• 7:41
  a
• 7:41
  partner,
• 7:42
  you
• 7:42
  know,
• 7:42
  USPS
• 7:43
  process,
• 7:44
  Canada
• 7:44
  Post
• 7:45
  handoff
• 7:45
  and
• 7:45
  Canada
• 7:46
  Post
• 7:46
  delivery.
• 7:47
  That's
• 7:47
  why
• 7:48
  Jason
• 7:48
  mentioned
• 7:48
  EPAC
• 7:49
  plus
• 7:49
  in
• 7:49
  terms
• 7:50
  of
• 7:50
  what
• 7:50
  to
• 7:50
  do
• 7:50
  if
• 7:50
  you're
• 7:51
  using
• 7:51
  EPAC
• 7:51
  plus.
• 7:52
  So
• 7:52
  I
• 7:52
  think,
• 7:52
  Mike,
• 7:53
  you
• 7:53
  might
• 7:53
  be
• 7:53
  planning
• 7:54
  on
• 7:54
  talking
• 7:54
  a
• 7:54
  little
• 7:54
  bit
• 7:54
  more
• 7:55
  about
• 7:55
  that
• 7:55
  or
• 7:56
  some
• 7:56
  of
• 7:56
  the
• 7:56
  de
• 7:56
  minimis
• 7:57
  stuff
• 7:57
  is
• 7:57
  as
• 7:57
  well.
• 7:57
  So
• 7:58
  go
• 7:58
  ahead.
• 7:58
  I
• 7:58
  just
• 7:58
  wanted
• 7:59
  to
• 7:59
  get
• 7:59
  clarification
• 7:59
  on
• 8:00
  that.
• 8:00
  Yeah,
• 8:00
  no
• 8:01
  thanks,
• 8:01
  Nick.
• 8:01
  So,
• 8:01
  so
• 8:02
  right
• 8:02
  now,
• 8:02
  from
• 8:02
  a,
• 8:03
  from
• 8:03
  a
• 8:03
  DDU
• 8:03
  standpoint,
• 8:04
  you
• 8:05
  know,
• 8:05
  the
• 8:05
  great
• 8:05
  thing
• 8:05
  about
• 8:06
  our
• 8:06
  direct
• 8:06
  access
• 8:07
  product
• 8:07
  is
• 8:07
  if
• 8:08
  your
• 8:08
  product
• 8:08
  is
• 8:08
  valued
• 8:09
  under
• 8:09
  40
• 8:09
  Canadian,
• 8:10
  which
• 8:10
  is
• 8:10
  roughly
• 8:10
  around
• 8:10
  $29
• 8:11
  USD,
• 8:12
  it
• 8:12
  could
• 8:13
  still
• 8:13
  go
• 8:13
  on
• 8:13
  that
• 8:13
  network
• 8:14
  and
• 8:14
  it
• 8:14
  wouldn't
• 8:14
  get
• 8:14
  hit
• 8:14
  for
• 8:14
  any
• 8:15
  duties
• 8:15
  and
• 8:15
  taxes,
• 8:15
  any
• 8:15
  GST
• 8:16
  or
• 8:16
  pst,
• 8:17
  which
• 8:17
  is
• 8:18
  a
• 8:18
  good
• 8:18
  thing.
• 8:18
  So
• 8:18
  you
• 8:18
  get
• 8:19
  the
• 8:19
  speed
• 8:19
  of
• 8:19
  the
• 8:19
  broadreach
• 8:20
  network
• 8:21
  for
• 8:21
  a
• 8:21
  DDU
• 8:22
  parcel
• 8:22
  and
• 8:22
  won't
• 8:22
  have
• 8:23
  to
• 8:23
  worry
• 8:23
  about,
• 8:23
  you
• 8:24
  know,
• 8:24
  trying
• 8:24
  to
• 8:24
  collect
• 8:24
  duties
• 8:25
  and
• 8:25
  taxes
• 8:25
  up
• 8:25
  front
• 8:26
  and
• 8:26
  everything
• 8:26
  along
• 8:26
  those
• 8:27
  lines.
• 8:27
  And
• 8:28
  then
• 8:28
  going
• 8:28
  back
• 8:28
  to
• 8:28
  the
• 8:28
  customer's
• 8:29
  point
• 8:29
  of
• 8:29
  view.
• 8:29
  I
• 8:29
  think
• 8:29
  customers
• 8:30
  are
• 8:30
  now
• 8:30
  starting
• 8:31
  to
• 8:31
  prepare
• 8:32
  themselves
• 8:32
  that
• 8:33
  this
• 8:33
  is
• 8:33
  going
• 8:33
  to
• 8:33
  be
• 8:34
  elongated
• 8:34
  thing.
• 8:35
  I
• 8:35
  would,
• 8:35
  I
• 8:36
  personally
• 8:36
  think
• 8:37
  in
• 8:37
  my
• 8:37
  recommendation
• 8:38
  is
• 8:38
  that
• 8:39
  this
• 8:39
  will
• 8:39
  go
• 8:39
  to
• 8:39
  the
• 8:39
  end
• 8:40
  of
• 8:40
  Q4
• 8:40
  and
• 8:41
  might
• 8:41
  dip
• 8:41
  into
• 8:42
  Q1
• 8:42
  like
• 8:42
  it
• 8:42
  did
• 8:43
  last
• 8:43
  year
• 8:43
  and
• 8:44
  we
• 8:44
  still
• 8:44
  will
• 8:45
  see,
• 8:45
  you
• 8:45
  know,
• 8:46
  people
• 8:46
  trying
• 8:46
  to
• 8:46
  go
• 8:47
  ddu.
• 8:47
  I
• 8:47
  think
• 8:47
  the
• 8:48
  smart
• 8:48
  thing
• 8:48
  to
• 8:48
  do
• 8:49
  is
• 8:49
  start
• 8:49
  processing
• 8:50
  through
• 8:50
  DDP
• 8:51
  and
• 8:51
  giving
• 8:51
  those
• 8:52
  costs
• 8:52
  and
• 8:52
  finding
• 8:52
  solutions,
• 8:53
  whether
• 8:53
  it's
• 8:53
  a
• 8:53
  duties,
• 8:54
  taxes,
• 8:54
  calculator
• 8:55
  upfront
• 8:55
  or,
• 8:55
  or
• 8:56
  some
• 8:56
  of
• 8:56
  the
• 8:56
  other
• 8:56
  solutions
• 8:57
  out
• 8:57
  there
• 8:58
  where
• 8:58
  you
• 8:58
  can
• 8:58
  kind
• 8:58
  of
• 8:59
  preset
• 9:00
  those
• 9:00
  fees
• 9:01
  and
• 9:01
  you
• 9:01
  can
• 9:01
  collect
• 9:02
  them
• 9:02
  up
• 9:02
  front.
• 9:03
  The
• 9:03
  experience
• 9:03
  is
• 9:04
  so
• 9:04
  much
• 9:04
  better
• 9:04
  than
• 9:05
  a
• 9:05
  postal
• 9:06
  product.
• 9:06
  It's
• 9:07
  a
• 9:07
  lot
• 9:07
  faster.
• 9:08
  Our
• 9:08
  clearance
• 9:09
  process
• 9:09
  is
• 9:10
  probably
• 9:10
  second
• 9:10
  to
• 9:11
  none.
• 9:11
  We
• 9:12
  get
• 9:12
  most
• 9:13
  of
• 9:13
  our
• 9:13
  stuff
• 9:13
  cleared
• 9:14
  before
• 9:14
  it
• 9:14
  even
• 9:14
  hits
• 9:15
  the
• 9:15
  border.
• 9:15
  And
• 9:15
  then
• 9:15
  once
• 9:15
  it's
• 9:16
  over,
• 9:16
  you
• 9:17
  know,
• 9:17
  we
• 9:17
  have
• 9:17
  some
• 9:17
  other
• 9:17
  things
• 9:18
  that
• 9:18
  we
• 9:18
  do
• 9:18
  too
• 9:18
  as
• 9:18
  well
• 9:19
  to
• 9:19
  mitigate
• 9:19
  kind
• 9:19
  of
• 9:19
  risks
• 9:20
  and
• 9:21
  hold
• 9:21
  ups
• 9:21
  with
• 9:21
  some
• 9:22
  of
• 9:22
  the
• 9:22
  parcels.
• 9:22
  We're
• 9:23
  more
• 9:23
  than
• 9:23
  willing
• 9:23
  to
• 9:23
  help.
• 9:24
  You
• 9:25
  know,
• 9:25
  right
• 9:25
  now
• 9:25
  we're
• 9:25
  onboarding
• 9:26
  new
• 9:26
  customers
• 9:27
  every
• 9:27
  day
• 9:27
  and
• 9:28
  you
• 9:28
  know,
• 9:28
  hopefully,
• 9:28
  you
• 9:29
  know,
• 9:29
  with
• 9:29
  this,
• 9:29
  this,
• 9:30
  this
• 9:30
  kind
• 9:30
  of
• 9:30
  just
• 9:30
  helps
• 9:31
  bring
• 9:31
  us
• 9:31
  more
• 9:31
  business
• 9:31
  too
• 9:32
  as
• 9:32
  well.
• 9:33
  You
• 9:33
  know,
• 9:33
  one
• 9:33
  thing
• 9:34
  we've
• 9:34
  been
• 9:34
  talking
• 9:34
  about,
• 9:35
  it's
• 9:36
  been
• 9:36
  probably
• 9:36
  a
• 9:36
  year
• 9:36
  and
• 9:36
  a
• 9:37
  half
• 9:37
  now
• 9:37
  is
• 9:37
  the
• 9:37
  fact
• 9:38
  that
• 9:38
  we,
• 9:38
  we
• 9:38
  need
• 9:38
  to
• 9:39
  focus
• 9:39
  and
• 9:39
  the
• 9:40
  industry
• 9:40
  is
• 9:40
  continuing
• 9:41
  to
• 9:41
  shift
• 9:41
  and
• 9:42
  focus
• 9:42
  more
• 9:42
  and
• 9:42
  more
• 9:42
  on
• 9:43
  customer
• 9:43
  experience.
• 9:44
  And
• 9:44
  this
• 9:45
  is
• 9:45
  this
• 9:46
  is
• 9:46
  a
• 9:46
  situation
• 9:47
  that
• 9:47
  is
• 9:47
  paramount
• 9:47
  for
• 9:48
  customer
• 9:48
  experience.
• 9:48
  Right.
• 9:49
  The
• 9:49
  reality
• 9:49
  is
• 9:50
  there's
• 9:50
  still,
• 9:50
  what,
• 9:50
  20
• 9:51
  calendar
• 9:51
  days
• 9:52
  there
• 9:52
  where,
• 9:53
  you
• 9:54
  know,
• 9:54
  there
• 9:54
  was
• 9:55
  no
• 9:55
  mail
• 9:56
  or
• 9:56
  parcels
• 9:56
  being
• 9:56
  processed.
• 9:57
  So
• 9:57
  everything's
• 9:58
  either
• 9:58
  being
• 9:58
  staged,
• 9:59
  being
• 9:59
  held,
• 10:00
  and
• 10:00
  then
• 10:01
  they
• 10:01
  have
• 10:01
  to
• 10:01
  get
• 10:01
  through
• 10:01
  that
• 10:01
  backlog
• 10:02
  in
• 10:02
  order
• 10:03
  to
• 10:03
  actually
• 10:03
  move
• 10:03
  forward
• 10:04
  on,
• 10:04
  you
• 10:04
  know,
• 10:04
  with
• 10:04
  the
• 10:04
  DDU
• 10:05
  side.
• 10:06
  Mike,
• 10:06
  do
• 10:06
  you
• 10:07
  want
• 10:07
  to
• 10:07
  touch
• 10:07
  on
• 10:07
  the
• 10:07
  rotating
• 10:08
  strikes
• 10:08
  real
• 10:08
  quick?
• 10:08
  Yeah,
• 10:09
  so.
• 10:09
  So
• 10:09
  right
• 10:09
  now,
• 10:10
  it
• 10:10
  was
• 10:10
  just
• 10:10
  announced
• 10:11
  the
• 10:11
  other
• 10:11
  day,
• 10:12
  I
• 10:12
  believe
• 10:12
  it
• 10:12
  was
• 10:12
  over
• 10:13
  the
• 10:13
  weekend,
• 10:13
  that
• 10:13
  they're
• 10:14
  going
• 10:14
  to
• 10:14
  go
• 10:14
  into,
• 10:14
  like
• 10:14
  a
• 10:14
  rotating
• 10:15
  strike.
• 10:15
  So
• 10:16
  they'll
• 10:17
  be
• 10:17
  working,
• 10:17
  but
• 10:18
  like
• 10:18
  Nick
• 10:18
  was
• 10:18
  kind
• 10:18
  of
• 10:19
  mentioning,
• 10:19
  there's
• 10:19
  still
• 10:20
  going
• 10:20
  to
• 10:20
  be
• 10:20
  a
• 10:21
  backlog
• 10:21
  from
• 10:22
  previous,
• 10:22
  you
• 10:22
  know,
• 10:23
  items
• 10:23
  that
• 10:23
  have
• 10:23
  been
• 10:23
  held
• 10:24
  and
• 10:24
  I'm
• 10:24
  sure,
• 10:24
  too,
• 10:25
  as
• 10:25
  well,
• 10:25
  competitors.
• 10:26
  And
• 10:26
  even
• 10:26
  including
• 10:27
  ourselves,
• 10:27
  we've
• 10:28
  had
• 10:28
  to
• 10:28
  hold
• 10:28
  different
• 10:29
  parcels,
• 10:29
  you
• 10:30
  know,
• 10:30
  in
• 10:30
  different
• 10:30
  areas
• 10:31
  once
• 10:31
  we
• 10:31
  started
• 10:33
  processing
• 10:33
  those
• 10:34
  and
• 10:34
  then
• 10:34
  handing
• 10:34
  those
• 10:35
  over
• 10:35
  to
• 10:35
  the
• 10:36
  Canadian
• 10:36
  postal
• 10:36
  networks.
• 10:37
  It's
• 10:37
  going
• 10:38
  to
• 10:38
  be
• 10:38
  challenging.
• 10:38
  And
• 10:38
  you're
• 10:39
  definitely
• 10:39
  going
• 10:39
  to
• 10:39
  see
• 10:40
  a
• 10:40
  large
• 10:40
  increase
• 10:41
  in
• 10:41
  transits
• 10:42
  where,
• 10:42
  you
• 10:42
  know,
• 10:42
  you
• 10:43
  could
• 10:43
  see,
• 10:43
  you
• 10:44
  know,
• 10:44
  additional
• 10:44
  week
• 10:44
  or
• 10:45
  two
• 10:45
  or
• 10:45
  more
• 10:46
  where
• 10:46
  these
• 10:46
  parcels
• 10:47
  are
• 10:47
  still
• 10:47
  attempting
• 10:48
  to
• 10:48
  be
• 10:48
  delivered.
• 10:49
  I
• 10:49
  don't
• 10:50
  think
• 10:50
  it's
• 10:50
  going
• 10:50
  to
• 10:50
  be
• 10:51
  as
• 10:52
  bad
• 10:52
  as
• 10:52
  it
• 10:52
  was
• 10:53
  last
• 10:53
  year
• 10:53
  around
• 10:54
  this
• 10:54
  time
• 10:54
  when
• 10:54
  they
• 10:55
  were
• 10:55
  totally
• 10:55
  shut
• 10:55
  off
• 10:56
  and,
• 10:56
  you
• 10:56
  know,
• 10:56
  there
• 10:56
  was
• 10:56
  nothing
• 10:57
  to
• 10:57
  do
• 10:57
  with
• 10:57
  those
• 10:57
  parcels.
• 10:58
  And,
• 10:58
  you
• 10:58
  know,
• 10:58
  they
• 10:58
  were
• 10:59
  still
• 10:59
  climbing
• 10:59
  through
• 11:00
  that,
• 11:00
  even
• 11:00
  through
• 11:00
  the
• 11:00
  month
• 11:01
  of
• 11:01
  February.
• 11:01
  February.
• 11:02
  But
• 11:03
  I
• 11:03
  still
• 11:03
  recommend
• 11:04
  that,
• 11:04
  obviously,
• 11:05
  if
• 11:05
  you're
• 11:05
  trying
• 11:05
  to
• 11:06
  ship
• 11:06
  to
• 11:06
  Canada,
• 11:07
  whether
• 11:07
  or
• 11:07
  not
• 11:07
  it's
• 11:08
  ddp,
• 11:08
  ddu,
• 11:10
  you
• 11:10
  know,
• 11:10
  we
• 11:10
  have
• 11:10
  options
• 11:11
  for
• 11:11
  you
• 11:11
  too,
• 11:11
  as
• 11:11
  well.
• 11:12
  Like
• 11:12
  I
• 11:12
  said,
• 11:12
  for
• 11:12
  the
• 11:12
  DDU
• 11:13
  option,
• 11:14
  if
• 11:14
  you're
• 11:14
  under
• 11:14
  40
• 11:15
  Canadian,
• 11:15
  it
• 11:15
  can
• 11:16
  go
• 11:16
  through
• 11:16
  our
• 11:16
  network.
• 11:16
  And
• 11:17
  then
• 11:17
  obviously,
• 11:18
  if
• 11:18
  you're
• 11:18
  ddp,
• 11:19
  we'd
• 11:19
  love
• 11:20
  to
• 11:20
  take
• 11:20
  your
• 11:20
  parcel
• 11:20
  and
• 11:20
  we'd
• 11:21
  love
• 11:21
  to
• 11:21
  deliver
• 11:21
  it,
• 11:21
  you
• 11:21
  know,
• 11:22
  within
• 11:22
  three
• 11:22
  to
• 11:22
  five
• 11:23
  business
• 11:23
  days.
• 11:24
  You
• 11:24
  know,
• 11:24
  we're
• 11:25
  also
• 11:25
  delivering
• 11:25
  on
• 11:25
  Saturdays
• 11:26
  and
• 11:26
  Sundays
• 11:26
  as
• 11:27
  well.
• 11:27
  So,
• 11:27
  you
• 11:27
  know,
• 11:28
  we
• 11:28
  can
• 11:28
  touch
• 11:28
  all
• 11:29
  the
• 11:29
  corners
• 11:29
  of
• 11:29
  Canada
• 11:30
  and
• 11:30
  we
• 11:30
  are
• 11:31
  delivering
• 11:32
  all
• 11:32
  over
• 11:32
  the
• 11:32
  place.
• 11:32
  I
• 11:33
  think
• 11:33
  the
• 11:33
  challenge
• 11:33
  still
• 11:33
  will
• 11:34
  be
• 11:34
  the
• 11:34
  P.O.
• 11:34
  boxes
• 11:35
  like
• 11:35
  Jason
• 11:35
  had
• 11:36
  mentioned,
• 11:36
  but
• 11:36
  that's
• 11:37
  across
• 11:37
  the
• 11:37
  board
• 11:37
  and
• 11:37
  we're
• 11:38
  all,
• 11:38
  all
• 11:39
  of
• 11:39
  our
• 11:39
  competitors
• 11:39
  are
• 11:39
  going
• 11:39
  to
• 11:40
  face
• 11:40
  that
• 11:40
  same
• 11:40
  adversity
• 11:41
  there.
• 11:41
  Yeah,
• 11:42
  absolutely.
• 11:42
  And
• 11:42
  Jason,
• 11:42
  you
• 11:43
  made
• 11:43
  a
• 11:43
  good
• 11:43
  mention
• 11:43
  of
• 11:43
  it,
• 11:44
  too,
• 11:44
  and
• 11:44
  something
• 11:45
  that
• 11:45
  we
• 11:45
  did,
• 11:45
  or
• 11:46
  you
• 11:46
  mentioned,
• 11:46
  the
• 11:46
  Broadreach
• 11:47
  team.
• 11:47
  I
• 11:47
  just,
• 11:48
  I.
• 11:48
  I
• 11:48
  simply
• 11:49
  say
• 11:49
  our
• 11:49
  Canadian
• 11:49
  team,
• 11:50
  right,
• 11:50
  they
• 11:51
  did
• 11:51
  a
• 11:51
  great
• 11:51
  job
• 11:52
  of
• 11:52
  getting
• 11:52
  ahead
• 11:52
  of
• 11:52
  this
• 11:53
  and
• 11:53
  adding
• 11:53
  on
• 11:53
  an
• 11:54
  alternative
• 11:54
  final
• 11:54
  mile
• 11:55
  vendor
• 11:55
  to
• 11:55
  really
• 11:55
  help
• 11:56
  offset
• 11:56
  what
• 11:57
  we
• 11:57
  were
• 11:57
  handing
• 11:57
  off
• 11:58
  to
• 11:58
  Canada
• 11:59
  Post
• 11:59
  to
• 11:59
  keep
• 11:59
  those
• 12:00
  things
• 12:00
  Going
• 12:00
  right.
• 12:01
  So
• 12:01
  some
• 12:01
  of
• 12:01
  those
• 12:01
  really
• 12:02
  extended
• 12:02
  rural
• 12:03
  areas
• 12:04
  to
• 12:04
  the
• 12:04
  far
• 12:05
  reach
• 12:05
  places
• 12:05
  and
• 12:06
  such
• 12:06
  as
• 12:06
  well
• 12:07
  as,
• 12:07
  you
• 12:07
  know,
• 12:07
  even
• 12:07
  things
• 12:08
  that
• 12:08
  would
• 12:08
  be
• 12:08
  handled
• 12:08
  locally
• 12:09
  that
• 12:09
  was
• 12:09
  best
• 12:09
  routed
• 12:10
  by
• 12:10
  Canada
• 12:10
  Post
• 12:10
  previously
• 12:11
  are
• 12:11
  now
• 12:11
  going
• 12:11
  with
• 12:12
  a
• 12:12
  final
• 12:12
  mile
• 12:12
  vendor
• 12:13
  that's
• 12:13
  alternative
• 12:14
  to
• 12:14
  Canada
• 12:14
  Post
• 12:14
  that's
• 12:14
  still
• 12:15
  handling
• 12:15
  it.
• 12:16
  You
• 12:16
  know,
• 12:16
  when
• 12:16
  we
• 12:16
  talk
• 12:16
  about
• 12:17
  de
• 12:17
  minimis
• 12:17
  rules
• 12:18
  for
• 12:18
  Canada,
• 12:19
  it
• 12:20
  is
• 12:20
  pretty
• 12:20
  simple,
• 12:20
  but
• 12:21
  I
• 12:21
  think
• 12:21
  it's
• 12:21
  important
• 12:21
  we
• 12:21
  just
• 12:21
  go
• 12:22
  over
• 12:22
  it
• 12:22
  again.
• 12:22
  So
• 12:22
  Mike
• 12:22
  had
• 12:23
  mentioned
• 12:23
  40
• 12:23
  Canadian.
• 12:24
  So
• 12:25
  anything,
• 12:25
  any
• 12:26
  transactional
• 12:27
  value.
• 12:27
  So
• 12:27
  sale
• 12:28
  value
• 12:28
  of
• 12:28
  a
• 12:29
  good
• 12:29
  under
• 12:29
  40
• 12:30
  Canadian
• 12:30
  is,
• 12:31
  there's
• 12:31
  no
• 12:31
  duty
• 12:32
  or
• 12:32
  tax
• 12:32
  owed
• 12:32
  on
• 12:32
  that
• 12:33
  going
• 12:33
  into
• 12:33
  Canada.
• 12:33
  If
• 12:34
  it's
• 12:34
  a,
• 12:34
  you
• 12:34
  know,
• 12:34
  if
• 12:34
  it's
• 12:34
  going
• 12:35
  in
• 12:35
  for
• 12:35
  a
• 12:35
  full,
• 12:35
  full
• 12:36
  clearance
• 12:36
  into
• 12:36
  Canada.
• 12:37
  If
• 12:37
  it's
• 12:37
  under
• 12:38
  150,
• 12:39
  you're
• 12:39
  going
• 12:39
  to
• 12:39
  pay
• 12:39
  the
• 12:39
  tax,
• 12:40
  the
• 12:40
  provincial
• 12:40
  tax
• 12:41
  where
• 12:41
  the
• 12:41
  product's
• 12:42
  going
• 12:42
  to
• 12:42
  be
• 12:42
  getting
• 12:42
  delivered
• 12:43
  and,
• 12:43
  and
• 12:44
  then
• 12:44
  you
• 12:44
  won't
• 12:44
  be
• 12:44
  paying
• 12:45
  duty
• 12:45
  if
• 12:45
  it's
• 12:45
  over
• 12:45
  150
• 12:46
  Canadian,
• 12:47
  which
• 12:47
  right
• 12:47
  now,
• 12:47
  Mike,
• 12:47
  what
• 12:47
  do
• 12:48
  you
• 12:48
  think,
• 12:48
  like
• 12:48
  115
• 12:48
  U.S.
• 12:49
  something
• 12:49
  like
• 12:49
  that?
• 12:50
  Something
• 12:50
  around
• 12:50
  that?
• 12:50
  Yeah,
• 12:51
  yeah,
• 12:51
  yeah.
• 12:52
  Then
• 12:52
  you're
• 12:52
  going
• 12:52
  to
• 12:52
  be
• 12:52
  paying
• 12:53
  duty
• 12:53
  and
• 12:53
  tax
• 12:54
  if
• 12:54
  it's
• 12:54
  over
• 12:54
  150
• 12:55
  Canadian.
• 12:55
  I'd
• 12:56
  say
• 12:56
  the
• 12:56
  better
• 12:57
  move
• 12:57
  for
• 12:57
  most
• 12:57
  businesses
• 12:58
  in
• 12:58
  the
• 12:58
  direct
• 12:58
  consumer
• 12:59
  space
• 12:59
  is
• 12:59
  to
• 12:59
  make
• 12:59
  sure
• 13:00
  that
• 13:00
  packages
• 13:00
  are
• 13:00
  getting
• 13:01
  delivered
• 13:01
  and
• 13:01
  not
• 13:02
  being
• 13:02
  held.
• 13:03
  So
• 13:04
  that's
• 13:04
  where
• 13:04
  we
• 13:04
  want
• 13:04
  to
• 13:04
  position
• 13:05
  ourselves
• 13:05
  as
• 13:06
  the
• 13:06
  resource
• 13:07
  with
• 13:07
  the
• 13:07
  network
• 13:07
  to
• 13:08
  be
• 13:08
  able
• 13:08
  to
• 13:08
  help
• 13:08
  you
• 13:08
  achieve
• 13:09
  that.
• 13:10
  And
• 13:10
  of
• 13:10
  course
• 13:10
  you
• 13:11
  can
• 13:11
  always
• 13:11
  contact
• 13:11
  through
• 13:12
  any
• 13:12
  of
• 13:12
  the
• 13:12
  outlets
• 13:13
  related
• 13:13
  to
• 13:13
  this
• 13:14
  podcast.
• 13:14
  And
• 13:15
  Mike
• 13:16
  or
• 13:16
  Jason,
• 13:16
  do
• 13:16
  you
• 13:16
  guys
• 13:16
  have
• 13:17
  anything
• 13:17
  else
• 13:17
  you
• 13:17
  want
• 13:18
  to
• 13:18
  add
• 13:18
  on
• 13:18
  this
• 13:18
  situation?
• 13:19
  The
• 13:19
  only
• 13:19
  other
• 13:19
  thing
• 13:20
  I
• 13:20
  would
• 13:20
  add
• 13:20
  is
• 13:20
  that
• 13:21
  obviously
• 13:21
  it's
• 13:21
  a
• 13:21
  fluid
• 13:22
  situation
• 13:22
  and
• 13:22
  any
• 13:22
  day
• 13:23
  these
• 13:23
  situations
• 13:24
  can
• 13:24
  come
• 13:24
  to
• 13:24
  an
• 13:24
  end,
• 13:24
  they
• 13:24
  can
• 13:25
  change,
• 13:25
  they
• 13:25
  could
• 13:25
  get
• 13:26
  worse
• 13:26
  or
• 13:26
  better
• 13:26
  depending
• 13:27
  on
• 13:27
  what
• 13:27
  happens
• 13:27
  that
• 13:28
  day.
• 13:28
  But
• 13:29
  I
• 13:29
  think
• 13:29
  the
• 13:29
  important
• 13:29
  thing
• 13:30
  is
• 13:30
  that
• 13:30
  we,
• 13:31
  in
• 13:31
  terms
• 13:31
  of,
• 13:31
  like
• 13:32
  you
• 13:32
  said,
• 13:32
  our
• 13:32
  team
• 13:32
  up
• 13:32
  in
• 13:33
  Canada
• 13:33
  has
• 13:34
  learned
• 13:35
  from
• 13:35
  the
• 13:35
  first
• 13:35
  strike
• 13:36
  and
• 13:36
  learned
• 13:37
  what
• 13:37
  worked
• 13:37
  and
• 13:37
  learned
• 13:38
  what,
• 13:38
  what
• 13:38
  is,
• 13:39
  what
• 13:39
  ended
• 13:39
  up
• 13:39
  being
• 13:40
  maybe
• 13:40
  better
• 13:41
  than
• 13:41
  the
• 13:41
  old
• 13:41
  way.
• 13:42
  Right.
• 13:42
  As
• 13:42
  a
• 13:43
  result
• 13:43
  of
• 13:43
  the
• 13:43
  changes
• 13:43
  we
• 13:43
  had
• 13:44
  to
• 13:44
  make.
• 13:44
  So
• 13:45
  this
• 13:45
  is
• 13:45
  not
• 13:45
  just
• 13:45
  a,
• 13:46
  hey,
• 13:46
  there's
• 13:46
  a
• 13:46
  new
• 13:46
  strike,
• 13:47
  let's
• 13:47
  turn
• 13:47
  this
• 13:47
  thing
• 13:48
  on
• 13:48
  and
• 13:48
  off.
• 13:49
  There
• 13:49
  are
• 13:50
  actual
• 13:50
  lessons
• 13:51
  and
• 13:51
  changes
• 13:51
  that
• 13:52
  we've
• 13:52
  made
• 13:52
  to
• 13:52
  our
• 13:53
  standard
• 13:53
  baseline
• 13:54
  on
• 13:54
  what
• 13:54
  we
• 13:54
  do
• 13:55
  because
• 13:55
  of
• 13:55
  the
• 13:55
  lessons
• 13:55
  that
• 13:56
  we've
• 13:56
  learned
• 13:56
  on
• 13:56
  what
• 13:56
  worked
• 13:57
  really
• 13:57
  well
• 13:57
  during
• 13:57
  this,
• 13:58
  during
• 13:58
  the
• 13:58
  strike.
• 13:59
  So
• 13:59
  yeah,
• 14:00
  it's
• 14:00
  a
• 14:00
  fluid
• 14:00
  situation,
• 14:01
  but
• 14:01
  at
• 14:01
  least
• 14:02
  we're
• 14:02
  in
• 14:02
  pretty
• 14:02
  good
• 14:02
  hands
• 14:03
  for
• 14:03
  now.
• 14:03
  And
• 14:03
  just
• 14:04
  to
• 14:04
  kind
• 14:04
  of
• 14:04
  add
• 14:04
  on
• 14:04
  to
• 14:04
  that
• 14:05
  too
• 14:05
  as
• 14:05
  well,
• 14:05
  if,
• 14:06
  if
• 14:06
  tax
• 14:06
  mitigation
• 14:07
  is
• 14:07
  what
• 14:07
  you're
• 14:08
  looking
• 14:08
  for
• 14:08
  too,
• 14:08
  as
• 14:08
  well.
• 14:09
  We
• 14:09
  have,
• 14:09
  you
• 14:09
  know,
• 14:10
  different
• 14:10
  strategies
• 14:11
  and
• 14:11
  different
• 14:12
  things
• 14:13
  that
• 14:13
  we
• 14:13
  can
• 14:13
  kind
• 14:13
  of
• 14:13
  talk
• 14:14
  to
• 14:14
  you
• 14:14
  about
• 14:14
  too,
• 14:14
  as
• 14:15
  well.
• 14:15
  If
• 14:15
  that's
• 14:15
  kind
• 14:16
  of
• 14:16
  what's
• 14:16
  stopping
• 14:17
  you
• 14:17
  from
• 14:17
  moving
• 14:17
  into
• 14:18
  a
• 14:18
  fully
• 14:18
  optimized
• 14:19
  DDP
• 14:19
  network,
• 14:20
  right?
• 14:20
  That's
• 14:21
  huge.
• 14:21
  Okay,
• 14:22
  thanks
• 14:22
  so
• 14:22
  much
• 14:22
  for
• 14:23
  taking
• 14:23
  time
• 14:23
  out
• 14:23
  of
• 14:23
  your
• 14:24
  day,
• 14:24
  guys.
• 14:24
  I
• 14:24
  know
• 14:24
  this
• 14:24
  was
• 14:25
  a
• 14:25
  little
• 14:25
  impromptu,
• 14:25
  and
• 14:26
  hopefully
• 14:26
  viewers
• 14:26
  and
• 14:27
  listeners,
• 14:27
  you
• 14:27
  guys
• 14:27
  were
• 14:28
  able
• 14:28
  to
• 14:28
  pull
• 14:28
  some
• 14:28
  nuggets
• 14:29
  out
• 14:29
  of
• 14:29
  this.
• 14:30
  And
• 14:30
  thank
• 14:31
  you
• 14:31
  again
• 14:31
  for
• 14:31
  watching
• 14:32
  outside
• 14:32
  the
• 14:32
  box
• 14:32
  with
• 14:33
  Asendia
• 14:33
  USA
• 14:34
  Podcast
• 14:34
  Special
• 14:35
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• 14:35
  Episode
• 14:36
  and
• 14:37
  more
• 14:37
  coming
• 14:37
  soon.
• 14:38
  Share
• 14:38
  subscribe
• 14:39
  and
• 14:39
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• 14:39
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• 14:40
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• 14:40
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• 14:41
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• 14:41
  more
• 14:41
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• 14:41
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• 14:42
  topic
• 14:42
  or
• 14:43
  for
• 14:43
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• 14:43
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• 14:43
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• 14:44
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• 14:45
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• 14:46
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• 14:46
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• 14:49
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• 14:52
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• 14:53
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• 14:54
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• 14:54
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