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Salesforce's Taksina Eammano on what happens when AI ambition outpaces frontline readiness
What happens when an organization's AI ambition moves faster than its frontline's ability to absorb it?
Agility isn't just deploying new technology quickly. It's whether the people and processes closest to the customer can change alongside it without the experience coming apart at the seams.
Today we're going to talk about the friction between enterprise AI deployment and frontline readiness — and why the last mile of service is where AI investment either proves out or quietly falls apart. We'll get into:
- What actually breaks between a strategic AI decision and the moment a technician has…
The skinny
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