Latest / Becker’s Healthcare Podcast / Dr. Michael Han, Chief Medical Information Officer, MultiCare Health System

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Dr. Michael Han, Chief Medical Information Officer, MultiCare Health System · Becker’s Healthcare Podcast

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  Philips is a health tech leader focused on
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  innovation that improves the health and well-being of
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  people. Our health care technology and informatics solutions
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  help care teams diagnose, treat, and manage more
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  patients with greater precision, speed, and confidence across
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  the care journey. With Philips, clinicians are empowered
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  with streamlined insights in the moments that matter
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  for every patient. Better care for more people.
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  Philips.
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  This is Gracelyn Keller with the Becker's Healthcare
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  Podcast, and we are recording live at the
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  tenth annual health IT, digital health, and RCM
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  meeting. I'm currently joined by Michael Hahn, who
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  is the chief medical information officer at MultiCare
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  Health System. Michael, thanks for being here. Let's
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  have you start off by sharing a little
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  bit more about your background and your work
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  in health
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  care. Sure. So my name is Michael Hahn.
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  I work for MultiCare Health System.
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  We are a 13 hospital,
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  integrated delivery network, based in Tacoma, Washington.
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  We have about 13 hospitals,
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  27,000
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  employees,
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  and I am a urologist by background.
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  And so I practiced urology for,
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  about fifteen or sixteen years before I made
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  on the leap into full time,
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  into a full time informatics role. So I'm
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  presently the chief medical information officer at MultiCare.
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  I'm responsible for all physician
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  and advanced practice provider,
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  facing
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  software,
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  in terms of governance,
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  implementation,
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  and adoption.
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  I'm particularly interested in in any,
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  applications,
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  that can help improve,
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  the patient and physician,
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  experience.
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  Wonderful. Well, again, thanks for being here. And
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  let's start with talking about AI because nearly
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  half of medical practices reported using AI in
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  some capacity in the last year, and it
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  does remain the key topic for health IT
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  leaders.
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  So from your perspective, what are the use
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  cases that are making a difference right now,
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  and how are you leveraging them in your
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  organization?
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  Yeah. So,
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  from
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  a clinical standpoint,
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  our our first
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  applications that we really implemented,
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  at MultiCare,
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  were in,
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  the early detection of stroke,
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  in the ER. So, we have, two vendors
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  that are currently live,
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  and and and time is time is neurons.
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  And so,
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  these applications have certainly helped us in this
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  space.
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  I think that you can't go anywhere in
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  this conference without running into something,
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  regarding ambient clinical documentation.
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  And so right now, we are in a
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  a three way trial,
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  comparing three separate vendors,
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  with almost 500 providers,
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  at MultiCare.
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  And and, you know, I'm pleased to
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  report
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  our initial survey data,
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  has been absolutely
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  astounding.
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  We have, gone from a twenty three percent
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  burnout rate,
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  prior to using ambient clinical acclimation
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  to a less than four percent burnout rate.
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  And at the same time, we've gone from,
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  only eight percent of providers in the trial,
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  who stated they enjoyed practice,
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  before the trial,
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  moved to over thirty six percent of providers,
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  saying that they, were enjoying their practice after
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  implementing,
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  an ambient clinical documentation solution.
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  So, you know, I'm extremely bullish on on
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  ambient clinical documentation,
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  and how it's gonna affect not just the
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  the the physician and APP experience,
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  but the,
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  patient experience.
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  Absolutely.
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  And as virtual care expands from AI enabled
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  tools and remote monitoring
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  to broader digital health platforms, introducing these new
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  technologies does bring its own challenges.
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  So what advice do you have for leaders
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  navigating everything from governance to patient engagement? And
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  can you share an example of how your
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  organization has balanced innovation with operational constraints?
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  I think I'm gonna
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  tackle this one from a governance standpoint.
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  You know, when and I and I guess
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  I'll go back to our ambient clinical documentation
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  trial.
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  This was not something that IT did
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  to the physician enterprise.
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  This is something,
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  that myself and our physician leadership,
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  embarked on together.
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  And so they were able to get,
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  the the the provider buy in, that was
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  necessary to make this, pilot successful, and I
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  was able to get,
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  the buy in from an IT and governance
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  standpoint. And so by working together,
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  we were able to deliver this tool that
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  that that I'm gonna call game changing,
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  for our for our providers at MultiCare.
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  And final question as we do wrap up
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  our conversation. I'd love to know your top
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  piece of advice for health care leaders as
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  they prepare for further advancements in technology and
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  rising demands for care.
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  I think I'm gonna double click on what
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  what what, what we just talked about in
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  terms of
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  the importance
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  of IT
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  and medical leadership working hand in hand,
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  arm in arm to implement new technology.
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  The IT tail can't wag, the operational clinical
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  and and clinical dog.
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  We we need to work together in order
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  to prioritize,
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  new solutions,
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  and implement these new solutions
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  and drive adoption of these new solutions.
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  Absolutely. Well, Michael, thanks so much for being
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  here today and joining me on the Becker's
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  Healthcare Podcast. Again, we are recording live at
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  the tenth annual health IT, digital health, and
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  RCM meeting.