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Stop Losing Service Leads After Voicemail · Connor with Honor: AI, Real Estate and Real Life

• 0:00
  SPEAKER_00: The customer called somebody else.
• 0:02
  SPEAKER_00: You call back 17 minutes later, and the customer says, I'm all set.
• 0:07
  SPEAKER_00: Somebody's coming.
• 0:08
  SPEAKER_00: So picture a hypothetical Morton at a garage door business.
• 0:12
  SPEAKER_00: You're finishing an installation, your hands are occupied, the customer standing beside you is asking you a reasonable question.
• 0:18
  SPEAKER_00: Your phone vibrates, you let it go because you're doing the job somebody else already hired you to do.
• 0:24
  SPEAKER_00: But across town, another homeowner is staring at a garage door that will not open.
• 0:28
  SPEAKER_00: Probably their spring broke.
• 0:30
  SPEAKER_00: Their car's inside, they need to leave for work.
• 0:32
  SPEAKER_00: They found your business, liked what they saw, and they called.
• 0:36
  SPEAKER_00: And you were the first choice.
• 0:37
  SPEAKER_00: Then they heard your voicemail.
• 0:39
  SPEAKER_00: They didn't leave an angry review.
• 0:41
  SPEAKER_00: They did not announce that you had lost their business.
• 0:44
  SPEAKER_00: They tapped the next listing.
• 0:46
  SPEAKER_00: So by the time you wiped your hands and the sweat from your brow and called back, that decision was over.
• 0:52
  SPEAKER_00: Now that's the part I want you to sit with.
• 0:54
  SPEAKER_00: You did good work that morning.
• 0:56
  SPEAKER_00: You treated that customer in front of you properly.
• 0:59
  SPEAKER_00: And you still lost a chance to earn another customer's business.
• 1:02
  SPEAKER_00: Now the easy answer is, of course, answer your phone.
• 1:05
  SPEAKER_00: Wonderful advice.
• 1:06
  SPEAKER_00: Which with hand.
• 1:07
  SPEAKER_00: Which with which hand, I say.
• 1:10
  SPEAKER_00: Now, while doing what?
• 1:11
  SPEAKER_00: And which paying customer should you interrupt?
• 1:14
  SPEAKER_00: A small service business can have a real problem here.
• 1:17
  SPEAKER_00: The person delivering the service may also be the person expected to sell it.
• 1:21
  SPEAKER_00: Schedule it, and explain why that truck is running late.
• 1:24
  SPEAKER_00: But here's where I would investigate AI phone support carefully because there's a version of this story that gets worse.
• 1:30
  SPEAKER_00: A little bit of my country came out.
• 1:32
  SPEAKER_00: Now imagine that homeowner gets an immediate answer.
• 1:35
  SPEAKER_00: The voice sounds helpful.
• 1:36
  SPEAKER_00: It says, absolutely.
• 1:37
  SPEAKER_00: We can have somebody there this morning.
• 1:39
  SPEAKER_00: What works for you, eight or nine?
• 1:40
  SPEAKER_00: The homeowner stops calling around, except nobody checked whether you served that address.
• 1:45
  SPEAKER_00: Nobody checked the schedule.
• 1:46
  SPEAKER_00: Nobody told you a promise had been made.
• 1:49
  SPEAKER_00: Now you have somebody waiting for a truck you never agreed to send.
• 1:52
  SPEAKER_00: So before I get impressed of how a human phone system sounds, I want to hear what it does when it cannot give the caller the answer they want.
• 2:01
  SPEAKER_00: Let's replay that call with a workflow worth testing.
• 2:05
  SPEAKER_00: The assistant identifies itself as an automated assistant for the business.
• 2:09
  SPEAKER_00: It asks what's happening and where service is needed.
• 2:12
  SPEAKER_00: It confirms the callback number.
• 2:14
  SPEAKER_00: Now, for this homeowner, the important detail is that the car is trapped inside.
• 2:18
  SPEAKER_00: That belongs in the message written the person who can actually help.
• 2:22
  SPEAKER_00: The conversation has to stay inside your business's rules.
• 2:27
  SPEAKER_00: If the address is outside your service area, you need to say so.
• 2:30
  SPEAKER_00: If the caller describes a possible safety emergency, follow an approved escalation path instead of improvise and repair instructions.
• 2:37
  SPEAKER_00: If the problem needs a technician's judgment, get that judgment involved.
• 2:42
  SPEAKER_00: And when the homeowner asks, can somebody come this morning?
• 2:45
  SPEAKER_00: The answer depends on what that system can verify.
• 2:48
  SPEAKER_00: If an integration is available, configured, and available to confirm an eligible appointment, it can offer that appointment within the rules you approved.
• 2:56
  SPEAKER_00: And if it can't confirm availability, it should clearly collect a service request.
• 3:00
  SPEAKER_00: A request is not a booking.
• 3:02
  SPEAKER_00: A caller needs to know which happened.
• 3:04
  SPEAKER_00: Now that distinction may sound small until you're the person standing in the driveway waiting.
• 3:09
  SPEAKER_00: Now follow the information.
• 3:11
  SPEAKER_00: Where does that request go?
• 3:12
  SPEAKER_00: Who notices it?
• 3:13
  SPEAKER_00: What happens if that person is driving?
• 3:16
  SPEAKER_00: A beautifully written message in an inbox nobody checks is still the homeowner calling the next business.
• 3:21
  SPEAKER_00: Decide who owns that response.
• 3:23
  SPEAKER_00: Decide what gets escalated.
• 3:25
  SPEAKER_00: Give that caller a realistic next step without inventing an arrival time or promising a callback nobody can deliver.
• 3:32
  SPEAKER_00: Then test the uncomfortable calls before letting the system represent you.
• 3:36
  SPEAKER_00: Call with background noise, correct the address, ask for a person, ask for a service that you do not offer.
• 3:42
  SPEAKER_00: Tell that the appointment it suggested doesn't work.
• 3:45
  SPEAKER_00: See whether it gets confused, repeats itself, or makes something up to keep the conversation moving.
• 3:50
  SPEAKER_00: Also, you're going to want to test, as I do with every installation of this, I also want to test what happens when a connection fails.
• 3:56
  SPEAKER_00: AI support still depends on systems that can have outages, misunderstand callers, or lose access to scheduling information.
• 4:04
  SPEAKER_00: You need a fallback and somebody responsible for checking that requests reach that right place.
• 4:09
  SPEAKER_00: Now come back to our homeowner.
• 4:11
  SPEAKER_00: Maybe you truly cannot help until tomorrow.
• 4:13
  SPEAKER_00: They may choose somebody else.
• 4:15
  SPEAKER_00: Come, your goal is to give your business a fair opportunity without making a promise your team cannot keep.
• 4:21
  SPEAKER_00: And measure what matters after you start.
• 4:24
  SPEAKER_00: That request, did it reach you?
• 4:26
  SPEAKER_00: Was the employment actually confirmed?
• 4:28
  SPEAKER_00: Did the customer have to explain everything again?
• 4:30
  SPEAKER_00: Did the job happen?
• 4:31
  SPEAKER_00: A call mark answer doesn't tell you all of that.
• 4:35
  SPEAKER_00: I'm Connor McIver.
• 4:36
  SPEAKER_00: If it sounds like a gap in your business business, visit hireAIVoice.com.
• 4:41
  SPEAKER_00: Let's start with what happens to your calls today and what a useful response would need to accomplish.
• 4:46
  SPEAKER_00: Remember that homeowner?
• 4:48
  SPEAKER_00: You were their first choice before you spend the money getting the phone to ring.
• 4:52
  SPEAKER_00: Find out what happens when it does.
• 4:54
  SPEAKER_00: I'm Connor with Honor, over and out.