Latest / Ecommerce Playbook: Numbers, Struggles & Growth
The Rise of SEANs
In this episode, Richard and Taylor Holiday discuss the rise of the “SEANs” — the Software-Enabled AgeNcy — and why it represents a fundamental shift in how eCommerce brands will build growth teams going forward.
Taylor explains how traditional agencies struggle to operationalize institutional knowledge across individuals, leading to inconsistent execution and diffused accountability. The solution? Embedding a clear point of view directly into software, turning ideology into infrastructure. Rather than offering neutral tools like Ads Manager, CTC is building software with an opinion: a system…
The skinny
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