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104 - Keep Them Talking
Cindy Esliger talks about the pivotal role asking open-ended questions and keenly listening to the answers plays, not just in effective communication, but in navigating office politics. Why should we learn to listen better and why would we want to keep colleagues talking? As Cindy points out, learning more about people’s views and motives leads to understanding what drives them and being able to connect.
Cultivating active listening skills is how we elevate our communication strategies. Active listening is not just hearing the words being said but involves a genuine effort to understand the…
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