Skill #28: Researching as a Tech Writer

The Not-Boring Tech Writer · Oct 31, 2019 · 27m

All of the help resources tech writers create, such software documentation, video tutorials, or blog posts, require research. Imagine creating a document to explain a new feature before, say, even understanding how customers actually use the feature.

Tech writers use several different resources to research the information they need, including conversations with developers and support and reviewing support tickets. But, if you’re like many writers, we’ll often seek too much information and face information overload, uncertain what to document.

Or, as we’ll learn from this episode’s guest, we…