Latest / The STA Clinician Podcast / Ep.289 ‘Accreditation, Employability and the Future of Sports Therapy’ with PD:Approval
Transcript
- 0:00You're listening to the STA Clinician Podcast, connecting clinicians across healthcare.
- 0:21STA Clinician Podcast, formerly known as the Sports Therapy Association Podcast.
- 0:26I'm your host, Matt Phillips. And as always, this episode has been recorded
- 0:29live on the Sports Therapy Association YouTube channel and Facebook page at
- 0:33eight o'clock UK time on a Tuesday.
- 0:36In this episode, entitled Accreditation, Employability, and the Future of Sports Therapy,
- 0:42I will very shortly be joined by my special guests, Tom Bell,
- 0:45founder and CEO of PD Approval, Yolanda Green, Qualifications Developer Manager
- 0:50at PD Approval, and also Gary Benson, Founder of the Sports Therapy Association.
- 0:56Before I bring them up, just a very quick reminder about the up-and-coming West
- 0:59Midlands Sports Therapy Association Conference, which is happening on June the
- 1:0420th in Ludlow in association with Movement Therapy Education.
- 1:08Mike Grice of Movement Therapy Education will be my guest next Tuesday,
- 1:12June the 16th at 8 o'clock, to talk to you about what he has in store,
- 1:15along with one of the speakers, Kieran McMahon.
- 1:18But don't wait until then to buy a ticket, of course, because it's going to
- 1:20be kind of three days before the event.
- 1:22You'll be able to find the link on posts across social media at UKST underscore
- 1:27STA, with speakers including the likes of Mike James, Tristan Attenborough,
- 1:30Carol Seaborn, and my guest from last week's fantastic podcast episode, Rosie Sexton,
- 1:36who last week in the episode entitled the Reflective CPD Journal,
- 1:40Neurodivergent Inclusion in Health Settings.
- 1:43Appeared with co-author of the journal, Sarah Mihag.
- 1:46A great episode, I say it as always. So much information in there.
- 1:50An amazing chance with this journal to, whether you're neurodivergent or neuromajority,
- 1:55typical, whatever you want to call it,
- 1:57it's just a way to pause and reflect and note things down during the week and
- 2:01just get out of the fast lane for a little bit, which I think is something a
- 2:03lot of clinicians kind of need to force themselves to do. So this will give you the tools to do it.
- 2:08So the episode is available, as always, on the Sports Therapy Association YouTube
- 2:12channel and all popular podcast apps.
- 2:15So do please check it out. Right then, let's go to tonight's episode.
- 2:21Accreditation, employability, and the future of sports therapy with special
- 2:25guests Tom Bell and Yolanda Green of PD Approval and Gary Benson, founder of the STA.
- 2:37How are you? I've got a bit of a fork in my throat this evening.
- 2:42And thank you very much for giving up your time. We're just saying off air,
- 2:45this is a topic which we've talked about, it seems, way back in the early hundreds,
- 2:50with things like accreditation and quality assurance and industry standards.
- 2:55Obviously, it's something which is, with Gary as our boss and founder,
- 2:58it's obviously something very close to his heart.
- 3:01But you've been on our list since you started way back as well.
- 3:05So it's really nice to have you here with us and to educate us and to share
- 3:09your experiences. So thank you.
- 3:11With that in mind, I'll just say hello to people who have joined us live.
- 3:13I've got a feeling maybe we're having a bit of a problem with the Facebook feed. I don't know.
- 3:17But if you have joined us, then you are welcome to leave comments and ask questions
- 3:22directly to our guests. I always say this, if you're a podcast listener,
- 3:25thank you so much. Just please use a rating or a review.
- 3:28But if you want to take advantage of being able to ask questions directly to
- 3:31our guests and just come along on a Tuesday, normally at eight o'clock,
- 3:34on the sports therapy association youtube channel and you can ask questions
- 3:38directly for example glenn murphy's in the house i could bring his comment up
- 3:41on the screen and glenn murphy says good evening all and the typical glenn murphy
- 3:44first of the doorway which is lovely,
- 3:46um msk educational channel thanks thanks for the plug matt that'll be gricey
- 3:51won't you i think say hi to the yolanda and tom for me.
- 3:57And other people are coming through the room as well So if you have joined us, take advantage.
- 4:01I feel there should be a lot of questions tonight. It's often a hot topic with
- 4:04a lot of misinformation or lack of information.
- 4:07And our two guests tonight can really, really help you as well as faithful,
- 4:11long tool, Gary as well. So take advantage.
- 4:14Right. Maybe then we can start with maybe the history of PD approval,
- 4:19because I guess that goes back and you can tell us maybe why you started it.
- 4:24I imagine there is a space in the industry that you've thought needed filling.
- 4:28So yeah, maybe Tom, you're the CEO. Yeah.
- 4:32Well, good evening, everybody. I hope you're well. I set up media approval back in 2017 now.
- 4:39It's absolutely flown by.
- 4:42My previous role was head of accreditation for skills active.
- 4:49That was the sector skills council back in 2000s.
- 4:54And from then with government changing the landscape, It meant that funding
- 4:59was being cut from like that middle tier and to save money,
- 5:04it was more like taking away from setting occupational standards,
- 5:09which is, I believe, you know, a real key thing within our infrastructure within the UK.
- 5:16And from that, then we were supporting
- 5:19the Register of Exercise Professionals UK way back in the 2000s.
- 5:26Yeah, 2009 to 2017. And that landscape was really like a roller coaster in terms
- 5:34of, you know, the governments, the spending, the cuts and things like that.
- 5:38And I think we had a really strong, coherent system.
- 5:42But over time, it really was sort of chipped away at a lot of the funding and
- 5:48time being spent on certain areas that weren't seen as a priority.
- 5:54And then different CEOs came in and I guess my role for reps at that point was
- 6:02being sold to other organizations and it really felt that my.
- 6:11Time had come to be able to support sectors,
- 6:16in other areas really and I remember in 2017 I was made redundant and thought well,
- 6:23what I've learned over the time from being actually on the shop floor as a personal
- 6:28trainer and sport therapist and knowing that actually qualifications have always
- 6:32mattered to me and actually where they can take me.
- 6:36And I don't know if everybody or some people might remember the record of achievement
- 6:40that's in your cupboard.
- 6:44Which you might still have. I'm not sure. But that was really the start of where
- 6:48you would hold your qualifications and take that to your employer.
- 6:52And that employer would then look at those and see, you know,
- 6:56what you have really. And that's important.
- 6:59And then taking that on to my skill set and looking at,
- 7:06introducing when I was made redundant we were then given the opportunity to
- 7:11work with reps UK when it was sold and so we supported that through a company
- 7:17who had bought that from coach which was coach wise,
- 7:21and they they were running that and we had supported them as PD approval um
- 7:25as a as a small as a small SME organization to support them with accreditation
- 7:31and that's accreditation that wasn't
- 7:34off-qual registered.
- 7:36And I think that's an important thing as well, like PD approval isn't off-qual
- 7:41recognized, but we provide independent external quality assurance to ensure
- 7:47that there is a kite mark there of,
- 7:50quality that's mapped to,
- 7:53those standards.
- 7:54And I think those standards will obviously unpick all of that in a minute.
- 7:58But it was at that point then And when I had spoken to Gary and Gary and I had
- 8:04had a conversation, I think I came to up to Loughborough or somewhere,
- 8:09and we're having a conversation.
- 8:12Around, you know, Gary equally having that passion of standards and wanting
- 8:18to do the best for the industry and really uphold that.
- 8:23And I think that's one of the key universal selling points for PD approval and, and I.
- 8:29Which is where we want to make a difference. If we can make a difference, then that's great.
- 8:33Because by actually working alongside membership organizations,
- 8:38we have that connection.
- 8:40So we found that this worked with Gary.
- 8:44Reps, again, was sold, and we had sort of parted ways with Reps UK at that point,
- 8:51and the landscape shifted into Simspa.
- 8:53So as you can see, there's now starting to be a market, there's starting to
- 8:58be a need, a niche to be created in
- 9:01wanting to actually support membership organizations with accreditation.
- 9:07And I think that's a really key thing with PD Approval. Our USP is working with
- 9:12membership organizations and that communication that we have directly with the
- 9:18membership organization actually creates.
- 9:22A really nice bond where we can discuss our standards, we can discuss the industry,
- 9:30and also we've got employers and industry in our pocket because of Gary.
- 9:36And I think with the STA, that's a really unique insight that we have as an
- 9:43accrediting body to reflect what Gary wants in the industry as a standard.
- 9:48And we honor that by reflecting it through quality assurance,
- 9:54standards, and also ensuring that the criteria for new providers and current are upholding those.
- 10:01And we check that throughout. So we've done that with PD approval and STA.
- 10:07We also do it internationally as an organization through other membership bodies
- 10:14such as Reps India, Reps UAE.
- 10:19The Sports Therapy Association, Reps Ireland, and the International Confederation
- 10:24of Registered Exercise Professionals, IC Reps.
- 10:27So we found that that was our niche, and we've been doing it since 2017.
- 10:33And it's just growing and growing and growing. And we're now with Reps Pakistan and Reps Lebanon.
- 10:39So you can see that we support infrastructure frameworks and quality assurance
- 10:46throughout the world, really.
- 10:50Fantastic. Thank you very much. A very detailed breakdown. Gary,
- 10:53you mentioned a couple of times in that.
- 10:55Do you remember these meetings? Do you remember thinking, I need someone like
- 10:58Tom Bell? Or was it a conversation that you welcomed?
- 11:01I've never met Tom Bell in my life.
- 11:04That's it. No, so I think mirroring what Tom said, you have to excuse me,
- 11:09we're in the middle of an electrical storm here and it's rain pounding off the
- 11:13windows. So excuse me if I'm distracted.
- 11:16Yeah, you know, going back to when I entered the industry at,
- 11:20a sort of a council level, national council level from 2007,
- 11:242009 at the GCMT as part of another organization, I was always very critical of,
- 11:32membership bodies who accredited courses, ran courses, awarded certificates,
- 11:38and then represented members.
- 11:40And there wasn't any opportunity for any external scrutiny in that process.
- 11:44And we've spoke about it on the podcast before, that sometimes if somebody does
- 11:48a course, they have an unintentional or unconscious bias towards that course,
- 11:54having had nothing to compare it to.
- 11:56So you'll see it on every social media platform at the moment,
- 12:00just looking for courses and accreditations.
- 12:03And people with a commercial interest or a vested interest will say,
- 12:07oh, do this course, do that course.
- 12:11What I wanted to ensure is, you know, in 2013, when I left one of my advisory
- 12:16roles in the industry, a little bit like Tom is, you know, what do I do?
- 12:20You know, I've got this certain set of skills representing members and supporting them.
- 12:25How do I do that? And that's how the STA was born.
- 12:30And, you know, one of the things I was super, super,
- 12:34vigilant towards is not to have the same criticisms leveled at me as i'd leveled
- 12:38at others so when i met tom in loughborough i can't remember it was a rachel
- 12:43france or mike rice thing when when we first met but,
- 12:47it's that external scrutiny,
- 12:50that i'm passionate about i'm not saying courses are good or bad they every
- 12:55course has to have you know an element of external scrutiny and what better to use a third party,
- 13:02to do that so that there is no criticism of the professional association you know so,
- 13:09yes i would give guidance on the industry standards but i won't get involved
- 13:14in policies and procedures and
- 13:16tutor qualifications and and verifier qualifications etc that that's what,
- 13:22uh what tom does so well that's his area of expertise my own expertise is talking
- 13:27to people on the phone and supporting their journey.
- 13:30And that's why it works seamlessly. And Tom and I probably speak once a month.
- 13:35Just to keep up to date you know if tom hears a rumor on the grapevine he'll
- 13:40send it to me and ask for clarification and vice versa and i think that way
- 13:45you know we maintain a professional distance and respect,
- 13:49but i won't interfere in what pd approval do you know somebody applies for sta
- 13:53accreditation they have to do it through our website straight through tom's,
- 13:57i don't get involved in the process so that i know that if anybody's achieved
- 14:03our accreditation then they have to have met tom's really high standards and
- 14:07that's where we're we're both passionate about is is raising and maintaining those standards,
- 14:12exactly and then we we also ensure that when we're reviewing those courses we're
- 14:18using people that are like yolanda are technical experts.
- 14:23And and our other reviewers as well, who are actually on the shop floor as well.
- 14:29So they're practitioners, they're tutors, assessors, internal quality assurers,
- 14:34and external quality assurers.
- 14:36So they've actually had that whole window of experience when it comes to actually
- 14:42practice, application,
- 14:45and the regulatory part as well in terms of the external quality assurer.
- 14:51So you'll not get somebody coming to, you'll not have somebody review your course
- 14:58who's not occupationally competent and who hasn't actually done that.
- 15:03So, you know, you won't get somebody reviewing a sports therapy course who's
- 15:08not sports therapy qualified or a specialist in that area.
- 15:12So that for us is equally important.
- 15:16Thank you. There's questions I want to ask on what both of you said,
- 15:20but we need to bring Yolanda Green in.
- 15:23You've been mentioned a few times here, but I'm interested as well how you got
- 15:26involved in this. You've got a background in the industry as well,
- 15:29and you're now a qualifications developer, manager at PD Approval.
- 15:33How did you get involved?
- 15:34So I actually started out in the fitness industry in the 90s.
- 15:38And the first training that I actually
- 15:41did in sports therapy probably now wouldn't be seen as accredited.
- 15:46And I developed a long story, but did lots of different jobs within the fitness
- 15:51industry and within massage, worked on the cruise ships for a little while.
- 15:55And it was when I was working with LA Fitness, which is how I know Mike, he'll be there.
- 16:00We were regional trainers for LA Fitness and I was asked to be a representative
- 16:06on Sprito as it was then, the Skills Sector Council, looking at CPD.
- 16:12So people would put through CPD training, and I was one of the technical evaluators
- 16:18who would look at all of the course content, as Tom's described,
- 16:22to see whether the course content, whether it be within fitness or within sports
- 16:27therapy, was actually current information, met the standards.
- 16:32And then more importantly, because everybody, especially now with AI,
- 16:36everyone can produce amazing manuals and things, but also to look at who the
- 16:40people were developing and supporting and delivering.
- 16:44That obviously got took over by Skills Active and I worked again.
- 16:49I was representing the employer as LA Fitness at that point.
- 16:54And then I just stayed on working as a representative of all the employers I was with.
- 17:01And also very much as a representative of people that were actually still doing the job.
- 17:06Because the great thing, there was lots of diversity of people on all these
- 17:09committees that you sit on, But not many of them are actually still doing that
- 17:14job today and haven't seen real clients every day.
- 17:17Like, you know, today I've done four classes and seen four clients.
- 17:20You know, that is my day that I still do.
- 17:24And then obviously when Tom Salpedia Approval invited me to go with him and
- 17:28I carried on as an external quality assurer, going out and visiting lots of
- 17:32different training centers for qualifications and CPD.
- 17:37And then it's massively developed now because we are very interested in working
- 17:42for qualifications and training to be portable across,
- 17:45international so then I very much got involved in looking at standards and trying
- 17:50to see what other countries are
- 17:52doing I mean Australia and New Zealand are doing some amazing standards,
- 17:56and I'm a massive believer we're all stronger together so we've done a lot of
- 18:00work with these other countries saying well,
- 18:02can we have a look at your standards and what things have you got that maybe
- 18:05we haven't thought about adding
- 18:07and also trying to make sure that we're all on the same path and then it means
- 18:11that people can be portable across different countries once they have the right
- 18:15qualifications and the right training. Exactly.
- 18:20I think that's one of our key passions as well is, you know,
- 18:23to actually provide a great learner journey through education.
- 18:27So our role would be to try and honour that learner journey and give that a
- 18:34really good, positive experience.
- 18:36And by doing that, we don't just look at the resources.
- 18:40Perhaps we offer two things. So at PD Approval, we do have off-the-shelf resources.
- 18:47And Yolanda's our technical writer for those.
- 18:49So we can provide technical resources from learner manuals through to assessment
- 18:55packs, lesson plans, PowerPoints, etc.
- 18:58So that's an off-the-shelf aspect, and it's all mapped to the standards.
- 19:03But also, if that provider has their own manual assessments,
- 19:09etc., then they have that ability to map to the standards through a mapping toolkit.
- 19:16And that then allows that flexibility of being able to have their USP and their
- 19:21own intellectual property, whilst also if they don't have that,
- 19:25they can utilize PD approvals.
- 19:27But it's not just about the resources.
- 19:31What we're really keen on is actually having a 360 approach.
- 19:36I guess, accreditation. And so that would be, yes, the resources,
- 19:40but also it's about the tutors, the assessors, the IQAs, and making sure they
- 19:45have the faculty qualifications, which are your tutor, assessor,
- 19:49and IQA qualifications.
- 19:50But it's also ensuring that they have the technical qualifications as well.
- 19:56And that's where, you know, you have that standards and the knowledge and requirements
- 20:01from that aspect but then on this on on the other side of it,
- 20:05we check the systems the processes the policies of the training provider making
- 20:11sure they've got appeals procedures complaints procedures
- 20:14so that if anything were to happen that learner will have a positive experience
- 20:20going through that and we know that there are systems in place
- 20:23so that that learner can be best supported. And.
- 20:28When they're not able to be supported or there's an issue where the training
- 20:33provider needs PD approval or the learner needs PD approval to step in,
- 20:38then we can do that as a regulatory body.
- 20:42And I think that's the other part to it as well is that accreditation is also
- 20:47to be seen as like a support mechanism for the learner and or the training provider because,
- 20:55if you go to let's say for example if there's a trainer if there's a learner
- 20:59who actually signs up to a qualification or a course or something online,
- 21:04and they're not aware of what that logo means or what that's going to provide for them then,
- 21:13what are the safeguards what are the what is the actual um support that they can offer And that's why.
- 21:21When a training provider gets accredited, we have a code of ethics that they
- 21:27have to sign, how they actually carry themselves in the industry,
- 21:32what they can do and how they present themselves.
- 21:35And that covers anything from misleading learners all the way through to supporting
- 21:40them and having that kind of infrastructure in place. So it's not just a quick,
- 21:45what I'm trying to get across here is that it's not just a quick kite mark.
- 21:48And it's obviously quality assurance isn't the most sexiest topic going.
- 21:54It is quite dry. But actually, it's probably, I believe, one of the most important.
- 22:00And actually, if we really unpick it further, it actually provides such growth
- 22:08for an individual employer and training provider.
- 22:12Because if you've got all of that in place with all of those systems and processes,
- 22:17everything is going to work smoothly and everyone is actually going to raise
- 22:21the benchmark rather than actually have something where somebody goes onto a
- 22:25course, they complain, there's no complaints procedure, they can't get to anybody who has that kind of.
- 22:33Wherewithal to not support and then ultimately the standards are reduced and then the employer,
- 22:39gets this certificate doesn't understand or have any reflection of,
- 22:44what that course is about and what they can do and hasn't got the confidence
- 22:48in terms of what what they can do so it really has such a big knock-on effect
- 22:54on on many different areas and it does come down to that quality assurance.
- 22:59And I think also just taking it away from that as well and extending that approval,
- 23:06it's actually, it goes further than approval.
- 23:09It goes after that as well, which is around maintaining that standard.
- 23:14So that's a really important part to maintain the standard once you've got accreditation
- 23:20and once you've got approval. So we use two terms. We use endorsement for CPD,
- 23:25which are short courses.
- 23:27And we use accreditation for your entry qualifications, like the level four and the level five.
- 23:33So when you have approval on endorsement or on accreditation, you are monitored.
- 23:41The training organization is monitored throughout that accreditation term of
- 23:47accreditation for 12 months.
- 23:51And then after your 12 months, throughout that, we'll be requesting and sampling
- 23:57evidence to check to make sure that, I guess, when no one's looking,
- 24:02things are actually in place.
- 24:04And if not, we want to support. So yes, we're a regulatory body,
- 24:10but at the same time, we want to support to ensure that people can maintain
- 24:15and meet those standards.
- 24:16So it's not like a stick. It's actually supporting and it's a carrot as well
- 24:21to make sure that all of that is in place.
- 24:24And more infrastructure is put onto that. I guess it's in layers, really.
- 24:30The ultimate, the final part to that is that when that individual,
- 24:35that learner has passed their assessment, they've actually met all of the criteria to pass that.
- 24:42And that comes down and drips feed into the standards.
- 24:46But when they've actually met all of those learning outcomes and they've successfully
- 24:50passed, then they will get that certificate.
- 24:53And that certificate means a lot.
- 24:57There's a lot of weight that's been put in, so much time, energy, and people's,
- 25:04support are being put into getting that certificate where it needs to be.
- 25:08And it means a lot because ultimately that means that they can get on to the
- 25:14Sports Therapy Association.
- 25:16They have that access to therefore being able to get support through the STA,
- 25:23have industry exposure, get a job, understand that.
- 25:27Employers then will see that and have trust within what the STA is about.
- 25:33And I think that in itself is a huge plus when they get that certificate.
- 25:40But also in terms of looking at the verification, we have a QR code and security
- 25:47features on that certificate to avoid fraudulent use.
- 25:53So they're able to go onto the website. They can then link straight into our
- 25:56database where it will come up with the certificate and make sure that they
- 26:00have that person. And so you can hover your phone over the QR code,
- 26:04check it, and make sure that it's a bona fide certificate.
- 26:08I'm going to ask a question then. We've laid an amazing context,
- 26:11and I appreciate the depth and the detail you're giving. And you paint a picture
- 26:15like, well, it should always be like this. This is exactly, if it's really learner-centered
- 26:19care, the same as it should be patient-centered care, then all this protection
- 26:22should be in place for the learner.
- 26:24And then even you've talked about the advantages for the employer.
- 26:26If the learners are doing well, then that will feed back on the employer and
- 26:29their reputation. And everyone's happy.
- 26:31But then we've got the reality which i kind of want to dive into now i'm sure
- 26:35gary will speak up as well and yolanda,
- 26:37and interviews you have as well absolutely yeah no exactly the reality we've
- 26:41we've done 289 episodes and sometimes the most frequent things people are complaining about is,
- 26:47the courses out there which don't fit the criteria and i'm really interested
- 26:52from your perspective whether you think the amount of courses out there we could
- 26:56talk about the short courses we could talk about the courses which,
- 27:00are just full of stuff which isn't applicable and not going to give people a job.
- 27:04Why do they exist and how do they exist?
- 27:08It's probably too big enough questions. Why is it such a problem in our industry
- 27:12and not everyone's doing what you are offering?
- 27:15I'll get it to Gary. There you go. Yeah, I'll have a go at that, Matt. Thanks.
- 27:19I want you to imagine that we're living in a parallel universe,
- 27:22okay, where we believe everything that's on the internet, okay?
- 27:26So we look at a course blurb and it sounds absolutely wonderful and it's got
- 27:31little nuggets of information there. It might say off-call regulated,
- 27:35and we think, oh, that must be good.
- 27:37It might say it's accredited by X, Y, and Z.
- 27:41Oh, it must be good because it meets a standard. But in existence,
- 27:46there is a training school.
- 27:49And the owners of the training school, Bob and Pete, they deliver a course.
- 27:55They've advertised it on the internet. It looked wonderful. the blurb is full
- 27:59of AI generated images and they've got a 99% pass rate.
- 28:04And so you do the course and then Bob will assess the course at the end of it
- 28:09and his partner will internally verify it.
- 28:12It's an accredited course, but when we do our due diligence and we look on Companies
- 28:17House, Bob and his partner own the accrediting company as well.
- 28:22So there's no level of external scrutiny. And then Bob and his colleague also
- 28:26own a professional association. So they will continue to represent you through your career journey.
- 28:32Now, at no point in any of that process has been any external scrutiny.
- 28:38And I wish it was happening in a parallel universe, but it's happening time and time again.
- 28:44We've got allied health regulated professionals who are coming into this industry.
- 28:48I'm not going to name names, but they are delivering short courses without any
- 28:54consultation of what the industry standards are.
- 28:57I refused a post on the STA yesterday, which is doing the rounds on social media,
- 29:03from an osteopath who said,
- 29:06are you fed up with you know your current practice you know are you a level
- 29:10three therapist who wants to know more come on our course and we will teach
- 29:14you all these remedial techniques and so i declined it with feedback saying,
- 29:19i'm not saying your course is good or bad what i'm saying is that all of the
- 29:22techniques that you're advertising for your course are not within the scope
- 29:27of practice of the level three,
- 29:29target marketplace therefore they will be working outside of the scope of practice
- 29:33and risk having their insurance cancelled.
- 29:35I've not heard back from them, but it is on other platforms.
- 29:40I police our platform. I don't censor it because I think, you know,
- 29:44we should be able to have freedom of speech.
- 29:47However, if you're going to advertise something that doesn't meet the national
- 29:51minimum wage, if it doesn't meet the industry standards, and if it puts our
- 29:54members or the general public at risk, I will not advertise it.
- 30:01Yeah, go on, go on, Gander. I just got a thought on that. So I think,
- 30:06I mean, I know this is obviously happening in this industry,
- 30:08but within the fitness industry, it's very similar.
- 30:11Reform of Pilates at the moment is a big thing where we're having the same problems.
- 30:15And I think we're in a society now where everybody wants everything instant.
- 30:20And, you know, back in the day, we used to have to go on training courses,
- 30:23you know, you might have to decamp and go somewhere and even stay overnight accommodation.
- 30:29And now everything's become very accessible online and the teacher training
- 30:33that I do a lot of people kind of go.
- 30:35You know it's going to take me three months how many hours you know everybody
- 30:38wants everything done in a weekend and they want it done quickly and cheaply
- 30:43and then they want to be in a job and they think there's all these jobs that
- 30:46are going to be out there for them,
- 30:48and I think that has then led a lot of training providers to,
- 30:54meet that demand because they know that people are standing there with their
- 30:57money going, I want a course, I want it quickly.
- 31:00And I think one of the big things that we do at PD approval and,
- 31:04you know, that you guys do STA is,
- 31:07trying to protect that person's money and their time, because it's heartbreaking
- 31:12when they come on training with us and then say,
- 31:16okay, I've spent all this money and I didn't spend loads of time,
- 31:20but it was quite painful doing the assessments and everything else to the end
- 31:23of it to find out that actually what I have now is a certificate that's worth nothing.
- 31:27And now I've got to come to you to actually do my full qualification.
- 31:32If only I'd known this first. But I think a lot of it has been led by the fact
- 31:36that all industries, unfortunately, everybody wants everything quickly.
- 31:41And people don't understand that, you know, it could take you a year or,
- 31:46you know, longer or at least three to six months before you actually are going to be qualified.
- 31:52We are living in a world where everything's instant.
- 31:56I think also, yeah, I think also with that, there are so many qualifications
- 32:01out there that link back to,
- 32:05awarding organizations. So you've got awarding organizations which are in the
- 32:10marketplace and there are many that obviously all of them are off or regulated.
- 32:16And I think, is there the engagement with the membership organizations that should be happening?
- 32:26For example, at PD approval, we have that direct connection with the STA to
- 32:35be able to actually honor,
- 32:38for example, how many practicum hours there are to be in order to get onto the STA.
- 32:46So there's a minimum requirement of that.
- 32:49However, with awarding organizations, the infrastructure that is there is not
- 32:58directly linked to a membership organization.
- 33:02And whether that's right or wrong, that's not whether it is right or wrong.
- 33:06It's just a fact that that is the infrastructure that awarding organizations
- 33:11are creating qualifications.
- 33:14Question, do they get the membership organizations into a room and actually
- 33:21consult with them and actually say,
- 33:24our qualifications of this, Will the outcome of this certificate get our learners
- 33:30through other training providers onto the membership organization?
- 33:37And if it's no, then you're providing a lot of qualifications with an outcome that's.
- 33:44Is a bit fruitless because ultimately it's not fit for purpose.
- 33:49And I think that's where there's a lot of marketing, there's a lot of hype,
- 33:55there's a lot of outcomes, but really, is it fit for purpose for industry?
- 34:01And I believe the membership organizations are at the,
- 34:06fake cold face of that because they are talking, like Gary, to employers,
- 34:11talking to individuals, talking to people who are all in the industry and actually
- 34:18have that ear to the floor,
- 34:21rather than being a little bit further back when creating a qualification.
- 34:27I'm not saying people, what I'm not saying is that that doesn't happen. I'm saying people,
- 34:33I don't see it often enough or hear about it often enough. So I don't want to
- 34:37come across as like it doesn't happen.
- 34:41I'm sure it does in certain elements, but.
- 34:47I know that there are qualifications out there that are off-call regulated and
- 34:52are accredited but don't carry sufficient industry,
- 34:58practicum hours in order to actually reflect that attainment to a membership
- 35:05organization where actually it's,
- 35:08perhaps profit-related or it might be fund-related or it might be time constraints.
- 35:15It might be something that a certain employer is looking for,
- 35:19so it reduces that time off the shop floor. There's a lot of,
- 35:24I guess, variables when creating these qualifications.
- 35:30But it's so important that they're fit for purpose. Tom, I think what you've
- 35:35touched on there is a really important point.
- 35:38And I never imagined that I would be on a podcast defending awarding organisations for,
- 35:46But awarding organisations are limited by government funding.
- 35:51They're directed, informed by government
- 35:53funding. Every time we get a new government, the funding changes.
- 35:58If we go back to when we used to deliver motor skills training in clusters of
- 36:05primary schools back in the 90s, that was because funding was targeted at.
- 36:11Pre-11-year-olds to develop motor skills, hand-eye coordination.
- 36:15Then the funding model changed now the funding model is is all about how can
- 36:21we get the maximum numbers of people through these these courses i'm not going
- 36:26to call them qualification but through these vehicles,
- 36:29you know to be employable the fact that there are no employment opportunities
- 36:33when they get there i think it's just another way of keeping people out of the
- 36:38of the statistics for unemployment or keep them in training.
- 36:42But government funding and the relative changes in government and education
- 36:47ministers, et cetera, does affect what the awarding organizations do.
- 36:51I had a chat with Ray today who's commenting here.
- 36:55And we were talking about how hamstrung the whole industry is.
- 37:01By funding and you know it's bums on seats you know and and in further education it's if i joined a,
- 37:08further education course today the the provider would get the funding on the
- 37:11day i start the course if it's a 60 to 19 year old they get the funding when
- 37:16the person completes the course.
- 37:18So it's all about results and retention and that's why we're seeing lots of
- 37:23people passing the courses who feel neither competent or confident in their skills and that goes,
- 37:30all the way to explaining why the attrition rate in this industry is the 75%
- 37:35failure rate that's people who do a course don't work in the industry after
- 37:39that if I was a training provider with a 75% attrition rate I would be questioning what I'm doing,
- 37:46yeah Gary funnily enough I just made a note on my notebook about how higher
- 37:50quality of training equals higher retention.
- 37:53Because what I find a lot with people, they actually come and they may have
- 37:57done the training, they come and do the training again, because they literally
- 38:00say, I have this certificate, but I feel like I do not know what I'm doing.
- 38:04And a lot of it is because they haven't had the practical hours.
- 38:07They may have done online training and they just do not have the confidence
- 38:11to go into the industry and to actually do the job that potentially they should be trained to do.
- 38:17So in my experience, having done this for sort of nearly 30 years now, I find that,
- 38:23the people that I say, you know, how long have you been doing this job for and
- 38:26that have been doing it for a long time, they have had really high quality training
- 38:30and felt that they walk away from
- 38:33that assessment, feeling confident and competent to actually do the job.
- 38:38I try and reframe it. You know, we had a membership of applications from somebody.
- 38:42I won't mention names again, but they'd done a short course at level three and
- 38:49they were accepted onto an online only level five course.
- 38:53And they applied for membership, I politely declined and explained what I can
- 38:58do to support them in their journey.
- 39:00But I tried to reframe it by saying, would you, as a potential client,
- 39:05go and see somebody and trust them to manage your pain or discomfort,
- 39:10on the strength of them having a two-day training course and an online course?
- 39:14They said, of course I wouldn't.
- 39:16And yet they've signed up to do these courses believing that it equips them,
- 39:23to be able to provide that level of service right,
- 39:26exactly and where but but i think also it's like where do they go for the information
- 39:33to be aware of it's almost like if you don't know anything you don't know.
- 39:39You don't know what you don't know so you know when people go on to these kind
- 39:43of courses and And that's, I don't know if there's like another thing and Gary, you know,
- 39:48just to help out on that part, but when you can see so many like regulatory,
- 39:56so for example, is it actually,
- 39:59illegal to actually create your own sports massage course, call it a level three,
- 40:07actually promoted into the marketplace?
- 40:11Yes, it won't carry any recognition, but you can put on there what you want
- 40:15and people can come out of the end of that course.
- 40:18Having done it it's happening every day absolutely and so then every day so it comes down to like,
- 40:25almost a legality is it should it,
- 40:29literally be legislation and then if not it it really does come down to education
- 40:36and supporting the membership organizations is your first
- 40:40point i believe is your first point of call for anybody to try and find out
- 40:45anything about the industry you go to the experts and that's where the sta are
- 40:50this is a question well what if you,
- 40:53if you look at three government white papers starting in 2010.
- 40:59Enabling excellence if you look at 2017 reforming regulation and 2021 i can't
- 41:04remember the name it just slipped,
- 41:05but all of them say that statutory regulation for this industry and we're talking
- 41:10about sports therapy is not preferable What they have all said is that membership
- 41:15associations should have a robust entry criteria,
- 41:19they should have a robust code of conduct and professionalism ethics,
- 41:23they should have a robust renewal process, and it's a robust CPD policy. That's what we do.
- 41:30Unfortunately as we were talking off air there's an email going around today
- 41:35questioning some of the associations who are for commercial reasons accrediting,
- 41:42in inverted commas short courses which are leading people to believe that they
- 41:47are good courses and will lead to competency and confidence when in actual fact
- 41:52it's leaving people disillusioned with the industry and,
- 41:56I think this is an important point. I can hear a lot of listeners,
- 41:59and I've heard it before. This is why you've touched this already.
- 42:02People do shout out saying, oh, this is why we need regulation.
- 42:05Because then it obviously sounds like there's not a big brother in place who's,
- 42:09watching and stopping these things or making them illegal.
- 42:12You know, but you've just kind of beat me to it, Gary, in saying that regulation
- 42:17is something which is nowhere near happening or looks like it's going to happen,
- 42:23with the governments, you know, what they've said in the last 20 years or so.
- 42:27So my question, therefore, is if we take it that regulation is not going to
- 42:31happen in the near future.
- 42:33Then we've already kind of said that the pressure or the pressure,
- 42:37the joy really it should be, is on the organizations and associations to help set the standards.
- 42:43But what we said, interestingly, when we were getting together with SST and
- 42:46the SMA and not long ago in one of the episodes is only about a third of our
- 42:50profession actually belong to a professional association.
- 42:54So even though us guys are meeting up at therapy show and we're talking all
- 42:58that stuff and setting really good standards i'm interested what you.
- 43:02Think can help us persuade the two-thirds of people who aren't members of this
- 43:08professional association to actually join,
- 43:10because if they come through the door then we can start putting things in place
- 43:14can't we we can be that i don't want to call it big brother but we can help
- 43:16them and support them and all the other beautiful stuff how do we get them through
- 43:19there how do we we've got to look at the reasons and the barriers
- 43:22to joining associations as i mentioned we've got a minimum criteria,
- 43:27for eligibility so that may put people off if they've done a short course,
- 43:32also as well you get the people who don't want to subscribe to ongoing training
- 43:37they're just happy working at the you know out there converted garage you know.
- 43:42Maintaining out-of-date narratives and out-of-date evidence because they're
- 43:47earning a good living you know they'll go and buy a cheap chinese shockwave machine and,
- 43:53and put it on there they're operating out to the side of the scope of practice
- 43:56the insurance would be cancelled if anything ever happened,
- 44:00but we need to as an industry we need to be either,
- 44:05and we do have a lead council for soft tissue therapists who need in my opinion
- 44:10to be stronger we've spoken about it before during covid there was not a lot
- 44:14of guidance coming out unless it was from specifically people like myself in the STA.
- 44:20So unless we start at the top and the leadership of, you know,
- 44:24who have member associations as part of the council, unless they start singing
- 44:29from the same hymn sheet and, and, and, and, and telling people that.
- 44:33You shouldn't be able to practice, you know, unless you are a member of an association.
- 44:39This is what you need to do to ensure. If you're considering doing a course, ring me up.
- 44:45STA Gary on Facebook Messenger until nine o'clock every night of the week.
- 44:49Ask me what I think the value of the course is. I'm not financially or emotionally
- 44:53involved in course delivery or provision.
- 44:56I can give you an honest appraisal based on 18 years of representing members
- 45:01listening to stories listening to feedback about courses,
- 45:05there's no axe to grind there's no sour grape i can just say well they've got
- 45:09a good reputation or well the admin's terrible but it leads to some competencies,
- 45:15I think that's what I'm trying to sort of like, you know, point to is that,
- 45:18you know, the membership organization is the eyes and ears of the industry.
- 45:22And that's where people should be going to ask, you know, like Gary's just mentioned,
- 45:28you know, question the course.
- 45:31And if you're going to go on a course that's, well, the end user,
- 45:35the learner, question your training provider.
- 45:38What is this going to give me? What am I going to get at the end of this?
- 45:42Who actually recognizes this can i get insurance all of these things and an
- 45:49individual needs to understand the knowledge some basic knowledge to be able of,
- 45:55go before going on that course because if they're going to go on a course that
- 46:00isn't going to give them recognition but they can still practice anyway.
- 46:06What what's the fine like we're on to a we're on to a no-brainer,
- 46:12there like it just doesn't that that just also tom,
- 46:17you know race put in there you don't need to be a member of a membership organization to practice
- 46:21let's hypothesize that you are a member of an association and there is a complaint
- 46:26raised against you you know the appeals process is instigated and that member
- 46:31is found out to be in breach of the Code of Conduct and Professionalism.
- 46:36Do you know what my authority is? The limit of my authority is to revoke membership.
- 46:42I am not allowed through GDPR legislation to share.
- 46:47With other membership organizations that, you know, Therapist X has,
- 46:51you know, been acting inappropriately.
- 46:54So unless there's a mechanism by which we can share across the membership organizations
- 47:00and associations, the fact that, you know, Joe Smith cannot,
- 47:04is no longer a member because he's been inappropriate, Joe Smith can still go and practice.
- 47:09We can't do a thing about it. So that's one of the downsides of not having any regulatory practice,
- 47:14but also look at what the regulated professions you know you've only got to
- 47:18go on the appeals and tribunals page and see how busy and how delayed and how
- 47:23ineffective that process is
- 47:25there isn't a there isn't a one answer fits all i think we just have to you know,
- 47:31as an association i have to be the best that i can be every day i have to be
- 47:35professional i have to give i have to give honest,
- 47:38sometimes brutal guidance and advice i don't do it to upset people,
- 47:43i just make them aware that look if you'd have had this information in the first
- 47:46instance you wouldn't have booked that course you know how then do i support
- 47:51that person because i've got a responsibility they book that course in good faith,
- 47:55now the industry is going to let them down by saying we don't accept that you know,
- 48:00go and do what you want i feel obliged to say okay let me help you let me support
- 48:06you let me speak to my industry colleagues let me identify a route where you
- 48:10might be able to get some form of of recognition,
- 48:14and so a lot of my work is done actually supporting people who can't join the
- 48:17STA because they've taken a short course.
- 48:22Imagine, okay, magic wand, and this could be ridiculous or it could be the solution,
- 48:26but imagine that insurance depended on not just having a first aid qualification,
- 48:32but also being a member of a professional association.
- 48:35Now, that could just increase the number of really terrible professional associations.
- 48:40But at least that wouldn't be regulation. But it would be just,
- 48:45you think it's as important as having a first aid qualification,
- 48:48being a member of an organization which is not going to big brother you,
- 48:51but just going to support you and provide information and help you.
- 48:54You think that would be part of the career within it? And it could help,
- 48:57maybe, because then everybody would have to join something.
- 48:59Yolanda mentioned it before, it's supply and demand.
- 49:02You know if you create a demand supply is going to come you know so we are going
- 49:08to get increased numbers of poor associations.
- 49:11In in defense of some of the training providers because we kind of put them
- 49:15in bad light and obviously hopefully there's some training providers listening to this podcast,
- 49:19i speak to a lot of training providers that want to do really well they want
- 49:23to do long courses they want more practical hours and i and i work with one
- 49:28specific training provider who feels very passionate this way,
- 49:31but she's trying to compete with another training provider that's you know putting
- 49:35courses out at half the cost that she can do
- 49:38half the hours all online so she's getting people phoning all the time and saying
- 49:43okay well why is yours this amount of hours when i can do it she she feels the
- 49:48pressure you know how can i make my courses quicker how can i
- 49:52cut down some of the practical hours because people are,
- 49:55you know the demand so it's the people that are making short courses and making
- 49:59it all online are kind of pressurizing those people that want to offer a high standard.
- 50:04But obviously, as with all of us, people are in this, we are in this job to,
- 50:08you know, have a career, to pay our bills.
- 50:11And so sometimes people are training providers.
- 50:15Feeling pushed into making decisions that they don't always feel comfortable
- 50:20with doing, but the demand from the learners is pushing them to make these decisions.
- 50:26So again, it's also, if we could set the standards of the minimum hours,
- 50:30the minimal practical hours, the minimal overall hours, that also helps those
- 50:36training providers because they say, well, I can't do it in any shorter hours.
- 50:39I can't do it in any less practical hours. These are the standards that say
- 50:43you must do these hours and these hours must be practical hours as well.
- 50:47So I do feel for a lot of training providers want to really do well.
- 50:51They really want to give people the best experience and make them employable,
- 50:56but they're under a lot of pressure as well.
- 51:00My response to that would be, you know, if they felt that strongly about it,
- 51:06then there are other routes.
- 51:07We don't have to deliver courses that we don't think are fit for purpose you
- 51:14know we can move away from the regulated qualification framework we can move
- 51:18away from the awarding organizations
- 51:20we can have independent third-party external scrutiny,
- 51:24two of the best courses in the uk,
- 51:26are not in my opinion are not on a qualifications framework.
- 51:33Two of the worst courses in the UK are not on a qualifications framework.
- 51:38It's how do you manage that? And when you've got people who are selling master's
- 51:43diplomas and level five sports therapy diplomas that are not on a framework,
- 51:50how do you measure how valid and current those are?
- 51:56You have to look at the accreditation. And if the accreditation,
- 51:58if you do your due diligence, you look on Companies House, you see the people involved.
- 52:03It's really quick to understand that this doesn't seem right.
- 52:09And one of the things that PD approval does is we do look at what the titles are that people use.
- 52:14Is it misleading when you're telling somebody they're getting a master's diploma in whatever?
- 52:19You know, the language that people use in their certificate titles is something
- 52:24that Tom's very passionate about, you know, not misleading what people are buying.
- 52:29It's marketing, isn't it? A level five has to be better than a level four.
- 52:33Again, it's trickier, which makes you think there needs to be a big brother,
- 52:36needs to be somebody calling this out. But that's not always the answer.
- 52:40Anyway, I want to do two things. I want to have you guys because we're getting
- 52:44with nine o'clock. Are you OK to keep going? Just five minutes is nine o'clock.
- 52:48I'm going to ask you in a second to give a reply to. Imagine there is anybody
- 52:52we've talked about tonight. It might be a new student.
- 52:55It might be a training provider. It might be anybody who we've talked about.
- 52:58What advice would you give them if they've listened to this show and they're
- 53:01thinking, I'll be part of this. I want to help.
- 53:03Our industry involved you know i'm into this because i want to have people thank
- 53:07me and have great jobs i want to feel proud of it what could they start doing
- 53:11like tomorrow what could they get involved in how could they tweak what they're doing in order to,
- 53:16make our industry a healthy give it a healthier future and whilst you're thinking about that,
- 53:21i'm happy to start go on sorry matt i just want to i don't want to ignore people
- 53:25we've had a few people who've joined us the first time tonight,
- 53:27for example, just a shout out to Claire Tonks, 4748.
- 53:32Hi, Claire. Spoke to her earlier this evening. First time, not qualified yet,
- 53:34but you just start my level three in September. I am a good luck in that,
- 53:37Claire. Thanks very much for joining us.
- 53:40We won't ask you to say who you're doing that course with, but I'd be interested
- 53:44to know why you chose that course. Maybe don't say who it is,
- 53:46but how did you choose them? What did you arrive to? That'd be quite interesting
- 53:48to hear, but good luck anyway.
- 53:50Also, I wanted to give a shout out to here. This was a nice comment here from
- 53:55Ian Lynch, who says, just started out on the PD approval process following advice from Gary.
- 54:00Fully agree with the need for high standards and from early experiences,
- 54:04the high standards expected are evident. There you go. There's a nice shout out there as well.
- 54:08And thank you everybody else who's joined in and given advice and shared it
- 54:13um if you are listening to the podcast and you've got some questions or some
- 54:16follow-ups and obviously you're not listening to the live then do go along to,
- 54:20youtube and put a comment in there we like these we knock these out like every
- 54:24week i'm really conscious that it's such a shame if the shelf life of each episode
- 54:28is a week because these are things we hopefully we can keep talking about so
- 54:31if you listen to the podcast and you've got some views,
- 54:33go to youtube sports social association youtube channel and leave a question in there.
- 54:37And I promise you, I will go in and I will look at the question and I will send
- 54:39it to the relevant person and give you an answer just to keep the conversation
- 54:42going. So do do that if you listen to the podcast.
- 54:45Right then, back to you guys. Yeah, how are we going to make a difference?
- 54:49Small little steps, maybe something tiny, but what can people who are listening do, do you think?
- 54:53I think one of the things that we can do, Matt, as a therapist who's looking
- 54:59to get better, you know, looking to improve their skills, we should surround
- 55:03ourselves with positive people.
- 55:06We should look for personal recommendations from courses, not just from one
- 55:10person, but from multiple sources.
- 55:13If you're a member of an association, and they are not supporting you with guidance, ring them up.
- 55:20Ask them why they're not supporting you. If they're not providing you with evidence-based
- 55:24resources or mentoring opportunities or coffee evening chats every fortnight,
- 55:29ring them up and ask them why. What are you paying your membership for?
- 55:32If you're an STA member and you don't agree with something that we're doing, make me accountable.
- 55:38Every member has my personal phone number, has my STA Gary Facebook,
- 55:42you know and my whatsapp make me accountable i'm here to guide and support you
- 55:49but you have to make me accountable if you don't think we're heading in the right direction,
- 55:53we need to be policed upwards and downwards,
- 55:57it's great thank you gary.
- 56:00Geez your friends can be busy but you know you're a big man now you offer these
- 56:03things out and yeah they'll take you up I'm sure. Yolanda anything come to mind?
- 56:09Really two things if you're a learner is as Gary said but research you know
- 56:13if speak to people who are doing the job try to find somebody who's been doing
- 56:17the job for a long time and who you know values their job but not just the short time,
- 56:24and if you're a training provider and you're offering amazing training and you
- 56:28want to be recognized for that amazing training, then contact PD approval.
- 56:32Because as Tom said, we are here to support you.
- 56:35If you come to us and you don't maybe have some things in place, then we can support you.
- 56:42We want to make you the best training provider that you can be.
- 56:46And the same for the students. We want to make you the best therapist that you
- 56:48can be. So surround yourself with people, the right people.
- 56:53And if you don't know who the right people are, contact the people on this podcast
- 56:56because, you know, hopefully they are. Yeah, exactly.
- 56:59Even if you just want to ask a question, we're all here to support the industry.
- 57:05It's not like once we've finished here, that's it. You can't talk to anybody.
- 57:10It's absolutely reach out. And if we can't find an answer, then we'll get it to you.
- 57:15We're all here to support everybody. But I think also I would echo both Gary
- 57:20and Ulander on all of what you said there, as well as just highlighting trying to go to work.
- 57:27Verifiable and authentic websites to search for courses, like going on to the
- 57:33STA, looking at who's accredited, who,
- 57:37is endorsed, going on to PD approvals website, and the PD portal,
- 57:43we've got, you know, going on to these sites to find, we'll only list,
- 57:47and Gary will only list courses,
- 57:50that we have recognized and approved.
- 57:53And it's going to those sources that are finding them.
- 57:58We're doing the job for you in terms of actually doing that.
- 58:02So go to credible websites that are going to be able to give you that.
- 58:08Answer, but also give you that backup if there's an issue.
- 58:14For example, if it's accredited by PD approval and you're not happy with that course,
- 58:19that's our role as an accrediting body to go and find out what's going on,
- 58:25what's happening and support that learner or equally support the training provider.
- 58:31It's to support the end user, whoever's affected that we can do.
- 58:34And that's why people pay for their courses that are recognized and also for
- 58:41the certificate it's not,
- 58:43a quick cheap win it's something that all of the time and energy,
- 58:49and industry are putting into this infrastructure to create a positive
- 58:55learner journey and that is the outcome is a positive learner journey is not
- 59:00just like hey great i had a fantastic course and it's whizzy and it's all Interactive.
- 59:06It's everything from start from enrollment through to the qualifications of
- 59:11the tutor, the assessor, the Intel Quality Assurer, making sure that they're
- 59:16technically qualified,
- 59:18making sure that that certificate means something, making sure that it can get
- 59:22onto a membership organization.
- 59:24All of this infrastructure has been set up in place over time and has been invested,
- 59:31by passionate people to want to ensure that that learner.
- 59:36Practitioner, instructor, teacher has the best opportunity that they can.
- 59:41So going to those verifiable websites are there for a purpose.
- 59:48Don't just go to Google and find out what's there because those that have got
- 59:53a sponsorship, those that have got great SEO hits and things like that are going to pop up.
- 1:00:01But how do you verify that? Well, go to those websites that actually are verifiable.
- 1:00:06Matt, I've just got one small step for Gary.
- 1:00:10What about putting on the STA sort of 10 questions that I should ask a training
- 1:00:15provider before parting with my money? Yeah, I'm going to do that.
- 1:00:2010 Qs. I'll get that sorted out on the FAQs.
- 1:00:24That might be saying all this, but people still probably don't know what actions
- 1:00:27you're going to be asking. So things like, are your tutors qualified?
- 1:00:31Is the assessor actually the tutor? Do you have internal quality assurance?
- 1:00:35Maybe those kind of questions, if they could be available for people that may
- 1:00:39be watching this and thinking, I don't know what to ask when I ring up or email
- 1:00:44a company, maybe you could provide those questions.
- 1:00:47Yeah. What you will find is if you ring up one of the larger trading providers,
- 1:00:52you will actually talk to a salesman and not an occupationally competent janitor
- 1:00:57or therapist. So you're always on a downer there.
- 1:01:00You know if if a if a training provider is reputable and those yolanda was talking
- 1:01:04about who are passionate about delivering a standard
- 1:01:08they wouldn't mind if you if you ask you know can i come along and see a class
- 1:01:11in action you know can i attend for a morning can i see can i speak to existing students,
- 1:01:16yeah because that's a really good way of getting a feel but as tom mentioned
- 1:01:21the whole experience from signing up to the course the administrative processes
- 1:01:26the communication, the tutoring,
- 1:01:28the responses to questions should be seamless. And if it's not.
- 1:01:33Ask why not. Yeah. Exactly. I think a lot of people won't realize that they
- 1:01:37could ask those questions. Could I come and watch some training?
- 1:01:41So I think that would be a really good question. And if a training provider
- 1:01:45says absolutely no way, then maybe you'd be thinking, well, why wouldn't they
- 1:01:48want me, before I part with my money, to come and maybe watch some,
- 1:01:53you know, teaching or some students?
- 1:01:55And I think also verify the answer as well. I think Gary was right in that when
- 1:01:59you call up a training provider, there will be a sales person,
- 1:02:03a large, you know, like, you know, a larger providers or even small, like
- 1:02:07there will be a sales person or somebody on the end of that phone who will provide an answer.
- 1:02:12Well, verify that answer yourself. Go and actually, if they say it will get
- 1:02:17you onto the STA, call up the STA.
- 1:02:20And say, will this course actually give me entry or is it recognized?
- 1:02:26Because I think we're in a world now where there is so much information,
- 1:02:34that can't be trusted. And how do you verify that?
- 1:02:38That's something that a whole, even for example, on the BBC,
- 1:02:41they've got a whole department to verify news, to make sure that whatever somebody
- 1:02:48is saying, they verify that. There's a whole department to do it and and.
- 1:02:55When that's a good example no i know but,
- 1:03:00but it's just making sure that we actually verify you've got to verify the information
- 1:03:04that you're being given and where do you do that and i think that would be to go to,
- 1:03:08i'm gonna wrap it up people there's so much information there i just want to say as well i think,
- 1:03:12all you the common theme amongst what you suggested and recommended is all
- 1:03:17communication but i think a lot of it is down to people out there to have the
- 1:03:21confidence in your rights sometimes it's easy to get bamboozled by something
- 1:03:26and a little voice inside will go this sounds weird,
- 1:03:29no well i don't have to touch anybody i'm going to get a qualification which
- 1:03:33usually people have got an innate sense of what's right and wrong inside them
- 1:03:38but sometimes that gets clouded over so i think my message to the listener here
- 1:03:42would be just to trust yourself more,
- 1:03:44trust your gut instinct and realize that asking a question is not going to make
- 1:03:49you an idiot. It's not going to make you look out to be stupid.
- 1:03:51You've got the right to ask the question. There's people you can ask.
- 1:03:53So take that confidence with you and challenge, you know, take control of it.
- 1:03:58And also the other thing I just want to mention is all the people listening
- 1:04:01to this podcast, you're probably on the right page.
- 1:04:02The fact you listen to this podcast shows that you've got an openness to wanting
- 1:04:06to understand and reflect and critique yourself and open to changing things.
- 1:04:12The trouble is, even though there's like 3,000 of you or something a month,
- 1:04:15we need the other whatever thousands of therapists.
- 1:04:18So one thing you could do to help as well is just share this show,
- 1:04:22not because we're making any money out of it, obviously we're not,
- 1:04:24just share it with people who wouldn't normally listen, because I think that's
- 1:04:27a way of helping our industry as well.
- 1:04:29The two-thirds of people who are sports therapists who aren't a member of a
- 1:04:32professional association, it's probably because they don't even know that it
- 1:04:35doesn't cost that much necessarily.
- 1:04:37They don't even know it exists. They've got no idea. So do your bit for the
- 1:04:40industry just by informing somebody you know, hey, did you know this exists?
- 1:04:43Did you know it's like 70 pounds or whatever it is a year? Did you know they give this?
- 1:04:47And that could help as well. So you are, you can make a massive difference to
- 1:04:49the future of sports therapy just by reaching out to people who aren't informed,
- 1:04:53as well as people who are misinformed. So there you go.
- 1:04:56Right, we're going to wrap it up. Thank you so much. There's so much information
- 1:04:59there. Thank you, Tom, Bill. Thanks a lot. And Amanda Green,
- 1:05:01amazing, for PD approval.
- 1:05:04And thank you, Gary, as well. So much advice there. I just want to make sure,
- 1:05:08for good old Mike, we've mentioned a few times, I worked at LA Fitness for a
- 1:05:10while as well in Coventry. Wow.
- 1:05:12I was going back to something. Yeah, I remember Kevin Yates,
- 1:05:15yeah. Remember that? I was there for a while. Yeah.
- 1:05:17Still got photos upstairs. It's hilarious. I went down the David Lloyd route.
- 1:05:21Did you just go to Fitbro conferences and all that stuff? Yeah.
- 1:05:23I love it, bro. The Canberra Sands.
- 1:05:26Stuff like that I wasn't I didn't have enough money to get off the Loughborough's camera sands I do,
- 1:05:31remember the camera sands and the nice chalets yeah yeah yeah beautiful around
- 1:05:34there all the instructors just getting off with each other and all the sorts
- 1:05:37of stuff was going well it was totally incestuous but they were the good old
- 1:05:40days it was fine back then you were allowed to,
- 1:05:42so yeah anyway we went on a slight tangent there I do want to mention for good
- 1:05:46old Mike Grice that yeah just to remind you Mike's done a fantastic show,
- 1:05:52fantastic effort putting together the Midlands SDA conference We had the second
- 1:05:55one not long ago in Dorset with Alex.
- 1:05:57And now we've got Mike running the Midlands STAA conference,
- 1:06:00which is on June the 20th.
- 1:06:02So check that out now. Go to Sports Therapy Association Facebook page or go
- 1:06:07to UK underscore STA and there'll be adverts for it.
- 1:06:10And like I said, there's some amazing speakers there and you'll be quite surprised
- 1:06:13by who's coming along. Actually, it's amazing.
- 1:06:15But also Mike will be with me next week on Tuesday, June the 16th with fellow
- 1:06:21speaker Kieran McMahon.
- 1:06:23And apologies if that's not the pronunciation but so that's something for you
- 1:06:26guys to look out for but don't wait until next week to decide whether to get
- 1:06:28a ticket have a look now and form yourselves and do it,
- 1:06:31and that'd be great for a meetup if you're in the Midlands area right thank
- 1:06:35you once again Tom, Yolanda Gary thanks so much for your time.
- 1:06:39Thank you everyone who joined us live as well thank you for everyone who listens
- 1:06:41to the podcast do leave a rating and review and maybe join us next Tuesday until
- 1:06:46then as always take care of yourselves and of each other see you soon.