Latest / The Hospitality Hangout | Hospitality Podcast
Guest Experience as a Strategy with Mike Fiato of Eurest
In an industry built on human connection, Mike Fiato brings more than leadership. He brings a philosophy rooted in care, purpose, and emotional insight. His passion for hospitality lives not just in the roles he’s held or the book he’s written, but in the way he sees people. Hospitality, to Mike, isn’t a department. It’s a strategy. And he’s spent a lifetime showing what’s possible when you lead with heart.
Key Takeaways:
• A trip to Disney showed Mike how small, purposeful actions can deeply impact guest experience and loyalty, inspiring him to transition from restaurant ownership to a…
The skinny
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