Is the best experience no experience? | Tamara Bursztein | Ep 41
How do you reduce customer effort whilst balancing regulation, operations & differing customer expectations across international markets? Tamara Burszein from SquareTrade joins the podcast live from UCX Manchester to talk about customer insight, behavioural analytics & creating lower effort experiences. Tamara then shares a favourite customer experience from moving apartments, where a seamless utility switching service proved that sometimes the best customer experience is no experience at all.
To connect with Tamara, head to LinkedIn – https://www.linkedin.com/in/tamarabursztein/
To find out…
The skinny
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