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Shaping the Human Experience: Dr. Ray Lutzky on UX, Empathy, and the Future of Learning

Anika sat down with Dr. Ray Lutzky to explore how human-centered design, user experience principles, and emerging technologies intersect in modern education and the workplace. The conversation revealed a counterintuitive truth: the real bottleneck in AI isn't technical capability, but human context and empathy. Drawing from his extensive background in ed tech, user experience, nonprofit social impact, and co-authoring the book Shaping the Human Experience, Ray offered practical pushbacks against AI policing in classrooms, alongside a sharp look at where technology truly adds value—and where…

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