3307: From Chatbots to AI Agents: Rethinking Customer Experience with Zendesk
Customer service has undergone significant changes in just a few years. We've moved from clunky chatbots with limited menus to sophisticated AI agents that understand, respond, and solve problems in real-time. But we're now standing on the edge of something even bigger. In today's episode, I spoke with Matthias Goehler, EMEA CTO at Zendesk, about what the next wave of AI-powered customer experience looks like and how businesses can prepare for it. According to Matthias, up to 80 percent of customer interactions can now be automated with modern AI tools. This is not the frustrating automation…
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