Latest / Podcasts By Donna Jodhan / Remarkable World Commentary Episode #72: Interview with Robin East, IT Analyst / Accessibility Specialist, Canada Revenue Agency
Transcript
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- 1:22Podcast Commentator: Donna J. Jodhan, LLB, ASCP and MBA, invites you to listen to her
- 1:29biweekly podcast, Remarkable World Commentary.
- 1:33Here, Donna shares some of her innermost thoughts,
- 1:36insights, perspectives, and more with her listeners.
- 1:40Donna focuses on topics that directly affect the future of kids,
- 1:44especially kids with disabilities.
- 1:47Donna is a blind advocate, author, site loss coach,
- 1:51dinner mystery producer, writer, entrepreneur,
- 1:54law graduate, and podcast commentator.
- 1:58She has decades of lived experiences, knowledge,
- 2:02skills and expertise in access technology and information.
- 2:07As someone who has been internationally recognized for her work and roles,
- 2:11she just wants to make things better than possible.
- 2:16Donna J. Jodhan, LLB, ACSP, MBA: Hello everyone, and welcome to another episode of The Remarkable World commentary.
- 2:23I'm Donna Jodhan, a lifelong disability advocate and one who sees the world mainly
- 2:30through sound, touch and a stubborn optimism.
- 2:35I am a law graduate, accessibility consultant,
- 2:40author, lifelong barrier buster who also happens to be blind.
- 2:46You may know me from a few headline moments.
- 2:51In November of 2010, I won the Landmark Charter case that forced the Canadian
- 2:57government to make its websites accessible to every Canadian,
- 3:03not just to sighted ones.
- 3:05And in July of 2019, I co-led the Accessible Canada Act with more than two dozen
- 3:14disability groups to turn equal access into federal law.
- 3:20And most recently, on June 3rd, 2022, I was humbled and greatly humbled by
- 3:30Her Late Majesty's Platinum Jubilee Award for tireless commitment to removing barriers.
- 3:38When I'm not in a courtroom or in a committee room or a pottery studio,
- 3:45you'll find me coaching kids with vision loss,
- 3:49producing audio mysteries, or helping tech companies to make their
- 3:54gadgets talk back in plain language.
- 3:59Everything I do circles one goal to turn accessibility from an afterthought into
- 4:06everyday practice. I invite you to think of this show as our shared workbench where
- 4:14policy meets lived experience and lived experience sparks fresh ideas.
- 4:21Now, before we jump into into today's conversation,
- 4:26let me shine a spotlight on today's guest and change maker,
- 4:32whose work is as every bit as remarkable as the world that we are trying to build.
- 4:40It is my pleasure. It is my privilege.
- 4:43It is my honor to welcome my friend, my mentor and my advisor of many years,
- 4:50Robin East. Welcome to my podcast.
- 4:55Robin East: Oh, thank you, Donna, and I appreciate it.
- 4:58I listen to your your your introduction of you and I'm going,
- 5:02oh my God, is this my Donna?
- 5:07Donna J. Jodhan, LLB, ACSP, MBA: We go back a long way and I will never forget the first time we met face to face.
- 5:13I think it was in New Westminster, BC.
- 5:18There I was, running for second VP of the EBC,
- 5:22standing right next to you.
- 5:25You were six feet five and I was five feet two.
- 5:29Just imagine.
- 5:29Robin East: Yeah, yeah, yeah, quite a pair.
- 5:33Yeah.
- 5:34Donna J. Jodhan, LLB, ACSP, MBA: We've done much together, buddy.
- 5:35We've, you know, the charter challenge, barrier Free Canada.
- 5:40And we're still kicking, aren't we?
- 5:43Robin East: We certainly are. And continue to move rights forward.
- 5:47Right. It's the only it's the only way to go.
- 5:50Right?
- 5:51Donna J. Jodhan, LLB, ACSP, MBA: It is.
- 5:51Robin East: It's it's it's how we it's how we have to operate.
- 5:54Because for every right we successfully put into place and and and and make governments
- 6:03know that it is our right.
- 6:05Then another piece comes along that they're trying to push down and away from us.
- 6:10And so we got to keep pulling up the pieces that that we have succeeded in,
- 6:15in the past.
- 6:17Donna J. Jodhan, LLB, ACSP, MBA: Absolutely. Now, Robin, take us back to your beginnings in
- 6:23Saskatchewan. What early experiences, community work,
- 6:29union involvement, or your first encounters with in accessible systems set you on the
- 6:39path to become an advocate and technologist?
- 6:46Robin East: Well, I think gosh, we go back a long, long ways,
- 6:49Don, and we could be here for weeks.
- 6:51I it but But when I became legally blind back in 1982 I was
- 7:0122 years of age. By the time I was 26, 27.
- 7:08I basically did not have any sight left.
- 7:13And, and through that period of time, it was moving through to get a A university
- 7:22degree. So I moved from the University of Saskatchewan to Polytech to get a behavior
- 7:30therapist certificate.
- 7:33And then I moved from there to go into get a social work degree through the University of
- 7:39Saskatchewan and University of Regina.
- 7:42And all through that, looking at what was available for a person
- 7:48that was a blind Canadian citizen in Canada at the time.
- 7:54And as such, how do you address things?
- 7:59And the first thing, of course, as you know,
- 8:01is always the access to information.
- 8:05And at that very early start, it was access to textbooks.
- 8:10You go into a class, you try to get a textbook.
- 8:14By the time you get your textbook on audio tape,
- 8:18that class is nearly over, if not already over.
- 8:22So you're always using second hand or old, old,
- 8:26old type documentation.
- 8:28So you're never having up to date information.
- 8:31Same with any research that you do going into the library.
- 8:34Nothing. Nothing accessible back in those early 80 years.
- 8:39Right. So so all of those started that lifelong piece on advocacy.
- 8:46Donna J. Jodhan, LLB, ACSP, MBA: Wow, wow. When you became national president of the Alliance for the Equality of Blind
- 8:54Canadians in 2007, you championed a right holders approach.
- 9:02What did that look like in practice, and what do you consider to be your top 2 or
- 9:113 wins from that period?
- 9:15Robin East: I think just the recognition that we as a group in community,
- 9:21we as persons with disabilities, we are not stakeholders.
- 9:26And that was the term that's often used in government and is still used in government
- 9:32from time to time today.
- 9:34Well, we are not stakeholders.
- 9:36A stakeholder is a person that holds the prize for two competing factions,
- 9:41and whoever wins that stakeholder gives them the pride.
- 9:44We're we're not on the side.
- 9:46We're in the thick of things.
- 9:48It's nothing about us without us.
- 9:50And so a rights holder was a piece that I pushed forward way back in 2006,
- 9:572007. And any time I met with government and they brought up the word stakeholder,
- 10:04I promptly shot it down and said, sorry, but if that's the case,
- 10:08we're not here because we don't we don't want to be on the sidelines.
- 10:13We want to be listened to.
- 10:15We want to be part of the conversation, and we want to be part of the solution.
- 10:20So bringing forward rights holders was was an important piece.
- 10:26And to me that that is a a huge, huge, huge win for us.
- 10:33And another piece that we did was way back then in around that time,
- 10:39we started a coalition of blind organizations and we call it the Coalition of Rights
- 10:46Holders. And that that went for a number of years.
- 10:52And then it turned into a group called Now, I can't remember it.
- 10:56I can remember the acronym KG.
- 10:59So but I can't remember what it stood for.
- 11:02I have to go back and look it up.
- 11:03It's been so long since that even has been into place.
- 11:06But but that helped bring together a lot of the blindness organizations that were all
- 11:14striving to get monies from government and striving to make a name for themselves and to
- 11:19move advocacy. And it it helped bring us all together so that we could all look at what
- 11:26are the pieces that we need to come together as and move as one so that we can resolve
- 11:33some of those issues of the day.
- 11:36So that was an important piece.
- 11:38And of course in and around that time, there was a lovely lady named Donna Johnson
- 11:46who was trying to take through the court challenge program her case forward in regards
- 11:53to access for government sites and so on.
- 11:57And so to me, getting the Alliance for Equality of Blind Canadians to step up to the
- 12:04plate and back, Donna, in that huge fight that she won way back in
- 12:102010 and then again in 2012.
- 12:13That, folks, is a landmark decision.
- 12:17And it's a it's a watershed moment for the blind community in regards to access rights.
- 12:26Thank you, Donna, for that fight.
- 12:28Donna J. Jodhan, LLB, ACSP, MBA: Thank you, Robin, for standing with me.
- 12:31And in 2010, when my charter challenged case against the Government of Canada over
- 12:39inaccessible federal websites, was decided, you were a vocal ally.
- 12:47Okay. From your vantage point, what did that ruling change inside government
- 12:56and across the broader accessibility movement?
- 13:02Robin East: Well, I think it it showed both government.
- 13:09Officials as well as community that if one decides to take on
- 13:19a piece of advocacy to take a look at what you think should be your right as a Canadian
- 13:25citizen, and to move that forward, it showed that it could be done.
- 13:32And to me, that that was the biggest piece.
- 13:35It, it it gave it gave people the permission to.
- 13:42Speak up for themselves to look for allies and and and and with those allies move what
- 13:51we would call the disability rights agenda forward in Canada.
- 13:56So to me that that was the biggest piece of course,
- 14:01having appropriate websites being accessible.
- 14:05External for public facing sites is is extremely important and to have it monitored
- 14:12by the court so that it would be done appropriately.
- 14:18Was was as I said, it's a watershed moment and it's a piece of history that we will
- 14:24always go back to the the whole aspect of having an accessible site when you're going
- 14:32on with a screen reader to be able to get information is is unparalleled in regards to
- 14:42what we do as, as blind citizens the the the.
- 14:47The next step to that was to try to get the internal sites and so on within the
- 14:53Government of Canada to be accessible, similar to the external sites.
- 14:58And there is now a recent court challenge that is to address that,
- 15:04plus to bring up and and relook at the what we call the jot in one case.
- 15:09And now this is the other two case and it's going to be looking at the internal
- 15:15applications, forms, documents and websites to make sure that all of those pieces are
- 15:24accessible as well.
- 15:27Donna J. Jodhan, LLB, ACSP, MBA: You know, Robin, I still remember that very famous fall day when I was just sitting there
- 15:34doing nothing and you phoned me and you said,
- 15:37I think you need to get downtown to see David Baker.
- 15:40And I said, why the hell for?
- 15:41And he says, because we won.
- 15:44We won. It wasn't just me, Donna.
- 15:47It was our team. And you were there with me.
- 15:50You know. But you know what?
- 15:53You won a landmark case in 2008 against the Canadian Transportation Agency.
- 16:02With the decision related to your traveling with your guide dog.
- 16:07Walk us through the problem you faced, how you built the case,
- 16:13and what the ruling really actually required of airlines,
- 16:19and what still is not happening on the ground today.
- 16:26Robin East: Well, that that that's quite an interesting piece.
- 16:29And so back in 2006, 2007 and part of 2008, the whole other
- 16:39aspect of travel with a guide dog was that out of the goodness of the hearts of the
- 16:46carriers. For for the for the various airlines.
- 16:52They would give us an extra seat space for room for our service dogs when we got onto a
- 17:02plane. But that was only if there was room.
- 17:05And so this all and that came about way back in 1974 by a young gal named
- 17:15Gail Riddle out of Penticton.
- 17:18Who who basically got on a plane to go to Ottawa to,
- 17:24to for and I can't remember the reasons why she did that.
- 17:28I was it for an award or something?
- 17:30I can't recall that part, but she was going with her guide dog,
- 17:37and the air carrier wanted to muzzle her dog.
- 17:42And. Yeah. Yeah, yeah, it was horrible.
- 17:45So she finally said fine, she would put the muzzle on.
- 17:49She flew to Ottawa, but unbeknownst to her on that plane were MPs and and once they
- 17:59landed in Ottawa, there was a gathering of the media and that airline was put to shame.
- 18:07And after that, the airlines welcomed guide dogs on their planes.
- 18:12But again, it was still voluntary practice and only if there was room.
- 18:17So Gail Riddell started it all moving forward all the way up to 2006,
- 18:252007, I did a lot of traveling for work with my dog guide,
- 18:29and while I was traveling in most times the seat was available for my dog to lie
- 18:36comfortably, but from time to time, that seat was not available.
- 18:40And when I was going from Vancouver to Kelowna.
- 18:43I was on this little prop plane person sitting in the aisle seat.
- 18:49I had to sit in the window seat.
- 18:51It was only a two seater on each side, and my dog was sitting under my feet,
- 18:57and my feet were on top of my dog.
- 18:59And as you know, I'm very tall, fellow.
- 19:01So my knees were up by my chin and that was the most horrible flight I ever had.
- 19:07I was so concerned that my dog was going to get hurt.
- 19:09Right. So that's that's why I made the decision to take the airline to task.
- 19:16And I won at the at the Canada Transportation Agency level.
- 19:21But the airline wasn't satisfied with that ruling from the Canada Transportation Agency.
- 19:27So they decided to go to court.
- 19:30So, so, yeah. So when I went to the Federal Court of Appeal,
- 19:34you have to do it by yourself, because even though we have these rights,
- 19:39all of a sudden Everybody has to have and not be biased.
- 19:44So they they can't really support you in the court.
- 19:46So you're all alone. So you got to file all of these documents and so on.
- 19:51But thankfully, a mr. stack from a lawyer from the Saskatoon,
- 19:57Saskatchewan agreed that he would help me file the paperwork and,
- 20:04and take on this particular airline.
- 20:07And at the end of it all, we we did win the Federal Court of Appeal.
- 20:13And we, to this day, have the right to be able to take our service dogs on a plane and
- 20:23and, and get the extra seat for the room, depending on the size.
- 20:26So the ruling was based on the size.
- 20:28Small, medium, large. If it's small, you don't need the extra room.
- 20:31If it's a medium or large, then you do.
- 20:34And then you have to you have to address it through the medical model,
- 20:39of course. And and and show, you know, your dog's height,
- 20:44your dog's weight, your dog's length to prove that it's a medium to large sized dog so you
- 20:50can get the plane. So so that's still in place.
- 20:54And that was rolled into the Council of Canadians with disabilities when on one seat,
- 21:00one fare, because when they did the one seat one fare,
- 21:05they forgot about us with our service dogs.
- 21:08So we were so we were able to, after my win,
- 21:11then roll that into that particular case.
- 21:17So now when we say one seat, one fare, it does include our service dogs.
- 21:21But that case is still still set forth and, and nothing has changed in regards to that.
- 21:29So that's how we now have the right to take our dogs on any of those carriers.
- 21:36We just need to make sure we have the proper paperwork to do it.
- 21:40Donna J. Jodhan, LLB, ACSP, MBA: But are you engaged with other issues with regard to,
- 21:45you know, traveling in addition to the guide dog issue right now?
- 21:50Robin East: Well, I sit on the Canada Transportation Agency Advisory Committee and I represent
- 21:58Independent Living Canada.
- 21:59I'm the vice chair for that national organization.
- 22:03And so so we bring up issues that are barriers for transportation federally.
- 22:12So buses that cross provincial line, ferries,
- 22:15air carriers and trains, those are the, the the main ones.
- 22:19We also look at issues in regards to Catsa, which is the,
- 22:23the Federal Authority for security for, for airlines airports.
- 22:31And, and look at the good work that they've been doing in getting people through security
- 22:36and addressing that. And, and of all of the organizations within the
- 22:40airports and the airlines.
- 22:42I have to say that Catsa has really stepped up to the plate in regards to access and and
- 22:49treating persons with disabilities with dignity.
- 22:53Donna J. Jodhan, LLB, ACSP, MBA: I have to agree with you.
- 22:55Catsa has done a marvelous job.
- 22:57I really am proud of them, you know.
- 23:00Yeah. Now you've spent years inside the federal public service as an ex
- 23:10NSA analyst and accessibility specialist at the.
- 23:19No, sorry. Cra. I'm sorry.
- 23:22From the inside looking out.
- 23:25What are the hardest, you know, nuts to crack procurement,
- 23:33legacy systems, culture or something else.
- 23:38And how do you get out of all of this?
- 23:47Robin East: Oh, Donna, that is a huge egg to crack.
- 23:51Go for it. I would say that at this point in time all the above that you mentioned
- 24:01are barriers for persons of disabilities to address.
- 24:07And although we have the Accessible Canada Act that that came into force on July 11th of
- 24:142019 we are still trying to address accessibility issues within the government of
- 24:23Canada. And, and that includes the internal pieces such as websites
- 24:31applications, forms, documents, all of those are still very much not
- 24:39accessible. And we would suggest that at least 80%,
- 24:47if not more, is not accessible.
- 24:50So there's a long way to go before those pieces become accessible.
- 24:55Their main systems, like employment systems that you have to access as an employee
- 25:03systems that you have to access as a manager,
- 25:05those systems are not accessible.
- 25:08And they're based on a what I would call a bastardised code in that
- 25:18they don't even use the appropriate code of the day.
- 25:21They've had to manipulate the code and create part of the mainframe application
- 25:31pieces. And when they did that those applications can't be rendered accessible
- 25:37because of the code that they've dealt with.
- 25:40They have to actually rebuild everything from scratch,
- 25:43or rebuild front end models so that it can go into the mainframes and reach in and grab the
- 25:50information and put it out into an accessible form that is going to cost millions of
- 25:56dollars. And here we are, what, in 2026?
- 26:00I'm seven years after the Accessible Canada Act came into force,
- 26:04and they have hardly touched any of that in regards to making it accessible.
- 26:11They roughly have 13 slash 14 years left before their magic,
- 26:162040 of Canada becoming fully accessible.
- 26:20And in 14 years, they're not going to make it because they've already had a third of that.
- 26:27Seven years has gone by and they've they've hardly even made a mark in regards to
- 26:34accessibility, and that's just within what we call the IT world.
- 26:39If we look at the procurement of things again to procure pieces that are accessible,
- 26:49you you have to first do the research.
- 26:53When you do procure it, you got to test to make sure it's accessible.
- 26:57And then if it is accessible, you can go ahead with the contract.
- 26:59Well, I believe that those contracts are, are still have many issues because a lot of
- 27:06times when you're looking at the information to procure that information might say that
- 27:13the piece is accessible, but after you've tested it,
- 27:16you've discovered that indeed it is not accessible.
- 27:18There's exemptions that, that make it that, that they try to push
- 27:26forward so that they say it's accessible.
- 27:29But or without looking at this piece or this piece or this piece,
- 27:34this would be accessible. Well, we need all those pieces so that everybody
- 27:38can use it appropriately.
- 27:41And that's just not happening yet.
- 27:44So so procurement still needs to happen.
- 27:47And even though we've rolled in the standards what we call the En 301549 standard.
- 27:54So that's from the European Union.
- 27:58And it's now a worldwide standard.
- 28:01And the web content accessible guidelines are now incorporated in that standard.
- 28:06We we are still fighting to make sure that when we do procure things that it is
- 28:13accessible. But that's, that's, that's going to take years yet to
- 28:20come into play. And that's where the attitude and the culture is,
- 28:25is still a piece that we need to work on.
- 28:29Donna J. Jodhan, LLB, ACSP, MBA: How do we tackle the attitude and the culture.
- 28:33And why is it taking so long?
- 28:38Robin East: It one step at a time.
- 28:40And if you think of it this way and out of sight,
- 28:45out of mind. So if you're not thinking about accessibility it's out of your mind,
- 28:52then you just continue doing things.
- 28:54And so until we make it in the face of everybody and have everybody when you create
- 29:03a document, you make it accessible from the get go.
- 29:06If you're going to develop an application, you make it accessible from the get go.
- 29:10If you're going to change policy, change directives,
- 29:15you need to involve persons with disabilities from the get go.
- 29:19You can't you can't bring people with disabilities in the final draft and say,
- 29:26we are now going to consult with you.
- 29:28What do you think? And then put it forward.
- 29:30That's like baking a cake without the sugar and then try to add it in afterwards.
- 29:35It just doesn't work.
- 29:38Donna J. Jodhan, LLB, ACSP, MBA: I've had this told to me so many times, but does anybody listening?
- 29:44Robin East: I think they're starting to, but only because more and more pressure is
- 29:48getting put on by persons with disabilities.
- 29:50They're getting more organized within and outside of government.
- 29:56And because of that, I think that it's slowly happening,
- 30:01but it's going to take much, much more time than I wish I wish it that it
- 30:07would, but it's going to take much, much more time than,
- 30:09than what we thought. And I don't think that we will reach that magical,
- 30:13fully accessible by 2040.
- 30:16I think they're going to have to extend the Accessible Canada Act.
- 30:20I think that the government may have to find monies to put into place for some of the huge
- 30:25projects for the various Departments and agencies to build accessible pieces
- 30:35because they've left it for decades.
- 30:39And not done it because they kept thinking, well,
- 30:42we really don't have to.
- 30:44They go back to, oh, it's only 1 or 2 people,
- 30:48or it's only 5% of people that we have to worry about.
- 30:52Well, under the Charter of Rights and Freedoms,
- 30:56section 15, of which you laid claim with your case,
- 31:01Donna, the the whole aspect of it only takes one to discriminate.
- 31:07And that's what I keep telling folks.
- 31:08It only takes one. So it's not 1% or 5% or 25%.
- 31:14It's just one individual.
- 31:18If if you can't make it accessible for that individual,
- 31:21then you have failed.
- 31:27Donna J. Jodhan, LLB, ACSP, MBA: You were seconded to help stand up the Accessible Canada Acts compliance function.
- 31:37So from a practitioner's perspective, what's the difference between checking the
- 31:46box and demonstrating real compliance?
- 31:51And what evidence should regular, regular regulatory regulators be asking for?
- 32:02Robin East: Well, the checklists are gone, Donna.
- 32:04You can't just check a box saying, oh, let me see.
- 32:08I have this issue. I'm going to phone Donna Jodhan.
- 32:12Oh, hi, Donna. We've had this chat.
- 32:14This is what we're doing.
- 32:15Have a great day. And now you've checked the box.
- 32:18We've consulted with a person with a disability.
- 32:21So now let's move on. That's.
- 32:23That's gone. Those were the days prior to the Accessible Canada Act.
- 32:29Now, what has to happen is that persons with disabilities must be consulted in a
- 32:35meaningful way. So we don't like to use the word consulting.
- 32:39We talk about meaningful engagement, and we talk about that engagement happening
- 32:44at the beginning. When you start talking about building a policy or a directive or an
- 32:50application. Let's bring in persons with disabilities.
- 32:54Let's have let's have those meaningful discussions,
- 32:57which is give and take.
- 32:59And let's build the accessibility pieces in that's that's what that's all about.
- 33:07We no longer look at the checklists, right?
- 33:12They they were handy in the day, but it's not a piece that we look at anymore.
- 33:17We look at. Did you actually meaningfully engage with persons with disabilities?
- 33:23Yes or no? When did you do that?
- 33:26At the end. In the middle or at the beginning?
- 33:30You know, so so those are the new styles of checklists.
- 33:35It's questions of how did you give dignity to persons with disabilities in regards to your
- 33:43attitude, your culture, and, and, and how you are looking at putting
- 33:50a plan together to make your area accessible so each department and agency has to do that.
- 33:58Any Crown corporation has to do that.
- 34:00Any large corporation has to do that.
- 34:03So with all of those pieces we end up with these accessible action,
- 34:11not action plans, but accessible plans and then accessible reports.
- 34:16And we have to look at those plans and reports,
- 34:19and we have to start saying, okay, are they just giving us gobbledygook?
- 34:25Are they giving us bluff like they used to do under the employment equity plans.
- 34:31This work is ongoing. That's not good enough anymore.
- 34:34What are the barriers?
- 34:37What's the solution and what's the timeline to get that solution in place?
- 34:42That's what we're now looking for.
- 34:45If we're starting to see delays or places where in the plans the information is now
- 34:52removed because they couldn't get it together.
- 34:55They didn't have any money.
- 34:56They're coming up with all kinds of excuses.
- 34:58That's not good enough.
- 35:00And we as a community now have to look at those plans.
- 35:06Pick a handful of departments, agencies, crown corporations and start
- 35:11challenging those plans to see where they're at,
- 35:13because one third or 33%, if you will, of the time to 2040 is already
- 35:21up. So there should be lots of stuff there that should have moved things forward,
- 35:26but we're seeing little progress.
- 35:28So it's how do we do that as a community?
- 35:31And then also how do we then look at that accessible Canada Act unit?
- 35:37And the accessibility Commissioner, we need to report to that unit.
- 35:41What we find is community and get that unit also to start looking at those plans and
- 35:47reports and then start challenging those federal entities and,
- 35:54and force them to make things accessible.
- 35:57And then if they are at fault and they're not moving things forward,
- 36:03then the accessibility commissioner can find those entities up to $250,000 per day until
- 36:12they render it accessible.
- 36:14But we haven't seen any of that in seven years.
- 36:16So if you've if you've got if you got teeth in a,
- 36:21in a, in an act, but you never use it there, you might as well pull the teeth out because
- 36:26it's no good. It's time for the the accessibility commissioner.
- 36:32And the chief accessibility officer to start moving on and addressing these departments
- 36:38and agencies and stop accepting the excuses that they're giving.
- 36:43Donna J. Jodhan, LLB, ACSP, MBA: How do we make them do that, these two particular individuals.
- 36:48Robin East: It only comes from community, and we need to do our due diligence.
- 36:52We need to we need to get together as groups,
- 36:56start looking at two or 3 or 4 plans from various departments and agencies and start
- 37:06criticizing in a very professional way the information that's there.
- 37:14And, and to show the accessibility commissioner and chief accessibility officer
- 37:19why this plan or these plans in these particular spots have failed and and get the
- 37:28accessibility commissioner to do an audit and address those pieces.
- 37:35But and I guess that's the important piece we need to assist the accessibility
- 37:41commissioner. He's only got a small team, so we need to to assist the the them to start
- 37:48looking at some of these pieces.
- 37:50And I think by putting it in writing and sending it to them,
- 37:53they'll have no choice but to review, study and then put an audit forward and start
- 38:00addressing. The House, if you will, the Government of Canada's House
- 38:06in regards to accessibility through the accessibility plans.
- 38:11Donna J. Jodhan, LLB, ACSP, MBA: You interacted personally with either of these two individuals.
- 38:17Robin East: I have not at this point in time.
- 38:20Yeah. We just received a new accessibility Commissioner.
- 38:25Just in. He's just in place for, what, maybe a year?
- 38:29So. No, I have not. I have not met him yet.
- 38:33I would like to meet him with at some point in time.
- 38:36And I think that that will come, but I think more importantly organizations
- 38:46need to talk with the heads of those organizations,
- 38:50and then those organizations should get together similar to that coalition of rights
- 38:54holders that I talked about earlier. Start talking about what what we need to do and
- 38:59then and then asking for a meeting and have that accessibility commissioner come to them
- 39:07and all of those organizations then sit down and simply say,
- 39:11here's the information.
- 39:13How are we going to work this out so that we can address the accessibility barriers that
- 39:21are still in the place where where the solutions are not being resolved.
- 39:26And and how do we force entities to make things accessible and take more seriously the
- 39:34Accessible Canada Act?
- 39:37If you will, if you look at the bilingual act if we were to put something out in only
- 39:45French, English, Canada would be most upset if we were to put out something only in,
- 39:51in English, then French Canada would be mostly upset.
- 39:57And with that, if we are to do presentations and so on,
- 40:01and if we don't have ASL and, and American Sign Language in French present
- 40:11that is considered an official language in Canada under the Accessible Canada Act.
- 40:16And so that's a new piece that we have to add.
- 40:18So when we're looking at all of these pieces,
- 40:21we need to say, why is it that the bilingual act is so strong that you can't send out a
- 40:28document unless it's appropriately in both official languages?
- 40:32Then why can't we do the same thing?
- 40:36Under the Accessible Canada Act?
- 40:37Why? Why can't we simply say you cannot procure this unless it is actually
- 40:43accessible? You can't build this app unless it's actually accessible.
- 40:48You can't put forward this application on your websites unless it's actually
- 40:56accessible. You can't put this form in place unless it's accessible and so on and so on
- 41:03and so on. Right. These these are pieces of interest that I think we need to look at and
- 41:07say, why is it this act of bilingualism is so strong and very important to us in Canada?
- 41:14Why is it that the Accessible Canada Act, which has teeth,
- 41:18is the teeth are not being used.
- 41:21That that's to me of interest.
- 41:23And I think the community needs to start asking that question now.
- 41:27Lastly, just out of interest, the Accessible Canada Act has stated very
- 41:32clearly that there should be a review after five years.
- 41:36Well, we're into year seven.
- 41:38I haven't heard of anything about a review yet.
- 41:41Donna J. Jodhan, LLB, ACSP, MBA: Neither have.
- 41:42Robin East: I, you.
- 41:42Donna J. Jodhan, LLB, ACSP, MBA: Know.
- 41:43Robin East: So? So where is that? That's in the act.
- 41:46But it's silent. Why? Why?
- 41:49Donna J. Jodhan, LLB, ACSP, MBA: Well, what can we do? And as my clock starts to wind down,
- 41:53I'm going to ask you this huge question.
- 41:56Are you willing to lead such an initiative to force,
- 42:02you know, force feed the companies to, to step up to the plate?
- 42:09No review in five years.
- 42:12What should we do? What can we do?
- 42:14You tell me.
- 42:16Robin East: I honestly believe in the organizations of and for persons with disabilities.
- 42:23And I say oven for because there are there are two types of organizations for people
- 42:28with disabilities. The of are the persons with disabilities that run those
- 42:35organizations themselves.
- 42:37The four are organizations that are usually not persons of disabilities,
- 42:42but are organizations claiming to fight for the rights of persons with disabilities?
- 42:49Some are, some are not.
- 42:51And but but I think we need to pull in all of them.
- 42:55And I think that we as a community need to start looking at how do we make the
- 43:05government of Canada stand up and take seriously the Accessible Canada Act
- 43:11legislation and move forward?
- 43:14The access, right, that we still don't have, even though we've had the act in place for
- 43:21seven years. So it's a matter of pulling those people together.
- 43:25Can I do that myself? No.
- 43:27Can you do that yourself, Donna?
- 43:29No, no, we need to have a number of people coming up to the plate and starting to move
- 43:36that forward. And so that would be all of the national organisations of which I will not
- 43:42name because there are so many of them.
- 43:45And there's lots for the blind, there's lots for people in chairs,
- 43:48there's lots for people with neurodiversity and the list goes on.
- 43:54But we, we have to stop worrying about if I do this,
- 44:00then I'm not going to get this government grant.
- 44:02Right. That's part of the problem.
- 44:05We need to get people to start standing up and not worrying about those government
- 44:10grants and say, we need to work on behalf of our community,
- 44:15and we need to work Working alongside of the leadership within persons of disabilities
- 44:20themselves and and and ask the government and demand of government that changes need to be
- 44:29real and they need to come fast.
- 44:33Donna J. Jodhan, LLB, ACSP, MBA: Where do we get these leaders from?
- 44:36Robin East: I that's a good question.
- 44:38I think they're out there.
- 44:39Donna. You talk to many of them.
- 44:42I talk to many of them.
- 44:45It's time that we start asking the very question that you're asking.
- 44:51How how do we start moving this forward?
- 44:54What? What can you help to put things forward?
- 44:58And if each of us do that, then it's then I think we will be able to
- 45:04pull it together. But again, it's to get the fear of the people that are
- 45:09getting monies from government to be able to stand up to that same government,
- 45:12to say, you're doing this wrong, you need to fix this.
- 45:18Donna J. Jodhan, LLB, ACSP, MBA: You know you found it barrier free Saskatchewan and it has done very,
- 45:22very well. You also are part of my Barrier Free Canada organization.
- 45:27And now we are really at a turning point here.
- 45:34What are your final thoughts, Robyn?
- 45:37Where are we going and how are we going to get there?
- 45:42Robin East: Well, I think through barrier free Canada and all the Barrier free's that have set up
- 45:47across the country in the various provinces, like barrier free Saskatchewan in most cases,
- 45:54we now have provincial accessible acts that are sort of mirroring,
- 46:01but probably weaker than the National Accessible Canada Act.
- 46:07And they are to be working together.
- 46:08So I think it's a matter of starting to pull together coalitions.
- 46:14Again, Oven for persons with disabilities.
- 46:17Oven for organizations of of persons with disabilities.
- 46:21Oven. For services of.
- 46:24Of organizations for persons with disabilities.
- 46:27It's time to have that chat amongst all of us and seeing how can we address things.
- 46:35Maybe that is something we look at Accessible Standards Canada and say we need a grant to
- 46:41be able to pull all of these people together and have a huge forum two,
- 46:48three, four day conference so that we can come up with action plans and actions to
- 46:57move accessible rights forward in Canada.
- 47:01Maybe that's the way we do it.
- 47:02Donna. It's a matter of how do we address that?
- 47:06Through Accessible Standards Canada.
- 47:09And get a grant of money to, to put something like this forward,
- 47:13because I think it fits within their criteria to be able to give money for that.
- 47:17But it's it's hard when you are running your organizations,
- 47:21you're doing advocacy within your organizations,
- 47:23you're doing self-advocacy.
- 47:25Then to take another finger out of a pot and put it into another pot to help move that
- 47:30forward. So burnout is real.
- 47:33It happens. I've been there.
- 47:36It's not a pretty thing.
- 47:38So I think we need to be careful on the work that we put on the shoulders of folks.
- 47:44We all need to come up with our allies pull in the supports and come together in a forum.
- 47:53And then at the end of that forum, have an action plan that we can then move
- 47:58forward on for rights of persons with disabilities in Canada.
- 48:05Donna J. Jodhan, LLB, ACSP, MBA: Robin has been a privilege and a pleasure to have interviewed you now,
- 48:09and I can only hope and pray that Something will happen in our lifetime,
- 48:15but something has already.
- 48:17But that something else will happen.
- 48:19I want to thank you for coming on to our interview,
- 48:23and we will chat soon.
- 48:26I am out of Canada right now.
- 48:28I'm returning to Canada on February the 2nd, but I'd like to touch base with you after
- 48:34that.
- 48:35Robin East: Well, it's a pleasure coming on and talking with you,
- 48:38Donna, and in your travels, be safe, be healthy,
- 48:42and stay encouraged.
- 48:44Donna J. Jodhan, LLB, ACSP, MBA: You to, Robin, and we will be in touch.
- 48:48Robin East: Very good. Thank you. Donna.
- 48:50Donna J. Jodhan, LLB, ACSP, MBA: Thank you.
- 48:50Robin East: Okay. Bye bye. Bye bye.
- 48:52Donna J. Jodhan, LLB, ACSP, MBA: Bye bye.
- 48:57Podcast Commentator: Donna wants to hear from you and invites you to write to her at DonnaJodhan@gmail.com.
- 49:03Until next time.