The Proof Is in the Eating: Lessons Learnt from One Year of Generative AI Adoption in a Science-for-Policy Organisation — De Longueville et al. (2025)
This paper presents the key results of a large-scale empirical study on the adoption of Generative AI (GenAI) by the Joint Research Centre (JRC), the European Commission’s science-for-policy department. Since spring 2023, the JRC has developed and deployed GPT@JRC, a platform providing safe and compliant access to state-of-the-art Large Language Models for over 10,000 knowledge workers. While the literature highlighting the potential of GenAI to enhance productivity for knowledge-intensive tasks is abundant, there is a scarcity of empirical evidence on impactful use case types and success…
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