Humanizing Retail Digital Transformation in 2026
As artificial intelligence and immersive technologies dominate the headlines, the core of the industry remains unchanged: the human connection. In this episode of Rethink Retail, Monica San José (Retail Escool) and Richard Honiball (NEXCOM) explore why a successful retail digital transformation must be rooted in a company’s mission and values rather than technology for technology's sake. From the shop floor to the executive suite, our guests share 25+ years of expertise on navigating the "AI wave" while staying authentic to the consumer. Key Takeaways: - Mission Over Machines: Why leading…
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