Latest / Good Morning From The Chicken Coop! / Season 4 - Episode 103 - The Cricket Saga

Transcript

Season 4 - Episode 103 - The Cricket Saga · Good Morning From The Chicken Coop!

• 0:01
  Hey everybody, welcome to the good morning from the Chicken
• 0:04
  Coop podcast. My name is Kim Johnson and I am
• 0:07
  a mastermindset coach, creative strategist and also happen to be
• 0:10
  a farmer. This is my chicken coop and I
• 0:12
  come out here every. Day to record a podcast.
• 0:15
  To teach distinctions, possibilities, new ways of
• 0:18
  thinking, and just bring some joy.
• 0:20
  Into the world. So welcome to the coop and let's
• 0:23
  start your day off in a fantastic way.
• 0:27
  Hey everybody, good morning. OK, I have quite the story to
• 0:30
  tell you. So besides my chickens and my
• 0:34
  dogs, my cat, I have geckos, I have crested geckos and my
• 0:38
  crested geckos happen to love the crickets.
• 0:42
  And yes, there's a pre packaged food that you can get for them
• 0:46
  and it's a balanced diet, but they don't love it.
• 0:48
  They'll eat it, but they don't love it.
• 0:49
  They don't eat that much of it. So I have a very strong belief
• 0:53
  that I always want to give them crickets because it's a good
• 0:56
  wholesome food for them. And it's, it's very convenient
• 0:59
  for me because right here where I live, there's a hardware store
• 1:02
  that sells live crickets. They sell it for people who have
• 1:06
  things that eat the crickets. They sell it for people who go
• 1:08
  fishing. It's these live crickets.
• 1:11
  So once a week they get a delivery on Thursday of live
• 1:14
  crickets, which means that on Saturday I usually go and pick
• 1:17
  up crickets. And crickets are not expensive.
• 1:21
  I mean, like you, they sell them by like a tube.
• 1:23
  They measure them into this tube, and then they say a full
• 1:26
  tube of crickets is $8. So here I go in my usual thing.
• 1:31
  I've got my little tiny container that I put my crickets
• 1:33
  in and I go in, I say this young man who's working there, he's in
• 1:38
  his 20s and I've seen him before, but I've not dealt with
• 1:42
  him before. And you know, I'm all Miss
• 1:45
  Friendly. I know everybody in the store,
• 1:47
  they know me. We talk.
• 1:49
  It's always very like Friendly. And the woman that runs the
• 1:52
  store, the manager, she and I are always talking about all the
• 1:55
  different bird baths they're getting in with these beautiful
• 1:58
  hand painted bird baths. I, I'm a regular customer.
• 2:01
  That's my point. And, and obviously with what I
• 2:05
  do, a customer service, understanding humans, it's a big
• 2:08
  part of my whole belief system. So when I go, can I have a full
• 2:12
  tube of crickets? He says yes.
• 2:15
  And as he's scooping them, I see that he's scooping off the
• 2:18
  bottom where there are inevitably in this bin that they
• 2:21
  keep them in some dead crickets. So I said to him, it appears
• 2:27
  that you're selling me some dead crickets in there.
• 2:30
  So I would like you to have, I'd like you to correct that,
• 2:32
  please. May I have the live crickets
• 2:34
  because I'm feeding them to my geckos, which makes like perfect
• 2:36
  sense. Maybe he doesn't know what I'm
• 2:38
  selling, what, what I'm doing with them when he sells them to
• 2:40
  me. And he says to me, we don't
• 2:43
  guarantee live animals. And I, I, my brain froze and I
• 2:47
  said, I'm sorry, what? And he said we don't guarantee
• 2:51
  live animals. And I said, OK, but I'm not
• 2:55
  buying chicks or anything else. I'm buying crickets.
• 2:59
  And I can see that they're dead. So technically you're selling
• 3:02
  them to me when they're dead before I've purchased them.
• 3:07
  And he looks at me and he says we don't guarantee live animals.
• 3:13
  And I said, so you're telling me if I go to the manager and I
• 3:17
  tell her that you're giving me dead crickets, she's going to
• 3:20
  say that's OK because you don't guarantee live animals.
• 3:23
  And he's like, well, I don't know what she's going to say.
• 3:25
  I just know the rule is we don't guarantee live animals.
• 3:28
  And I said, yes, but that rule is relevant to once the animals
• 3:32
  are purchased, that you don't guarantee them.
• 3:34
  So in other words, if I go and take these crickets and leave
• 3:37
  them in my car and it's 100° and then I come and say to you, all
• 3:40
  the crickets die, you would not guarantee that.
• 3:44
  And he's like, no, we just don't guarantee live animals.
• 3:46
  And I felt like I was in like the twilight zone.
• 3:51
  I felt like any moment I was going to see Rod Sterling
• 3:55
  standing there having a conversation with me about how
• 3:57
  the fact I was in the freaking twilight zone.
• 4:00
  I was shocked. I could not believe that
• 4:02
  somebody, anybody could have this, taken a rule like this and
• 4:08
  extrapolated this as good customer service.
• 4:13
  So of course I'm like, OK, let's start over.
• 4:18
  How about if you just dump out what you've already put in that
• 4:21
  tube and start putting in live ones for me?
• 4:24
  He says, I can't guarantee that they're all going to be alive.
• 4:28
  And at that moment, I was like, OK, I, I, I don't know what to
• 4:34
  say. Give me what you have so far and
• 4:37
  I'm going to go to the front. So he finishes putting the tube
• 4:40
  together, gives it to me and of course I then proceed to go up
• 4:43
  front and attempt to have a conversation with the person
• 4:47
  who's the manager up there and and say something to her about
• 4:50
  it. And she just looked at me and
• 4:52
  she didn't even know what to say.
• 4:54
  Like you could tell she was embarrassed.
• 4:56
  And I said, here's the thing, half that tube is dead.
• 4:58
  So I'm willing to pay for half that tube and she's like, that's
• 5:01
  fine. And so she but she didn't argue
• 5:03
  with me. She didn't say anything, but I
• 5:05
  could tell she embarrassed she felt off about the whole
• 5:08
  situation. So here I am befuddled by this
• 5:11
  whole thing and I get in the truck and I'm driving back and
• 5:14
  I'm like, what would possess a person to take that?
• 5:18
  You know, so that that directive so literal.
• 5:21
  And more importantly, if his manager knew he was this
• 5:24
  literal, why didn't she try to correct him on things otherwise?
• 5:28
  And then I thought to myself, maybe she does.
• 5:29
  Maybe this is just the best that they can do.
• 5:31
  Maybe this is the best that they have.
• 5:34
  And so I tried to get it out of my head, but it still niggles at
• 5:39
  me that that is the level of customer service because I know
• 5:42
  he's going to be there again when I go back.
• 5:44
  So I have to work through this and I have to figure about how
• 5:48
  I'm going to handle this the next time I go in because he's
• 5:50
  probably the Saturday person now.
• 5:53
  So the reason I'm sharing all this with you is because you
• 5:55
  see, even though I went told somebody doesn't mean I'm going
• 5:58
  to have a resolution to it until I have resolution myself.
• 6:01
  And until I figure out how I'm going to handle it next time,
• 6:04
  which is I'm going to go in, I'm going to attempt to not have him
• 6:07
  give it to me or I'm going to tell him ahead of time.
• 6:11
  We're going to get crickets. But I want you to take them off
• 6:13
  the side. I'm just going to say take them
• 6:16
  off the side. You know not I'm going to stand
• 6:19
  there or I'm going to ask him, can I do it myself?
• 6:22
  So we'll see how that goes. And I'll keep you updated on the
• 6:25
  cricket saga. But where else does this show up
• 6:28
  in the world? Like, where else do we have
• 6:29
  these situations that come about and we're just befuddled by how
• 6:34
  people handle it. And then we have to figure it
• 6:36
  out on our own. But the best part is we get the
• 6:39
  chance to figure it out. All right, my friends, I hope
• 6:41
  you have a blessed day and I will see you tomorrow.
• 6:44
  Bye.