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Airline Mix-Up Costs Passenger Big | India News
A passenger booked a pricey flight to Minneapolis, but airline staff mistook London for his final destination and demanded a UK visa—despite his clear U.S. itinerary and valid visa. Denied boarding even after family intervention, he turned to consumer commission, which ruled the airline at fault for service deficiency, causing financial loss and stress. The airline was ordered to refund the ticket, cover taxi fare, and pay 25,000 rupees in compensation and legal costs—a stark reminder that airlines must verify itineraries before denying passengers access. Listen in comfort:Get a discount on a…
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