How a Retailer Used Personalized Email to Re-engage Dormant Customers in 2026

The Retention Marketing Podcast with Fexingo: Email, SMS, and Loyalty for Repeat Customers · Jun 17, 2026 · 8m · transcript

In this episode of The Retention Marketing Podcast, Lucas and Luna dive into how a mid-sized retailer leveraged personalized email campaigns to re-engage dormant customers, boosting repeat purchases by 35 percent within six months. Using purchase history and browsing data, the brand targeted segments like lapsed VIPs and seasonal shoppers with tailored product recommendations and time-sensitive offers. The hosts break down the specific strategies: dynamic content blocks, subject line A/B testing, and a three-email reactivation sequence that recovered 12 percent of the inactive list. They also…