Latest / In The Business of Humans
Keen presents: Employee Experience = Customer Experience: Why Happy Teams Create Loyal Customers
Want to create a better customer experience? Start with the people delivering it.
In this episode of In The Business of Humans, Lynda Harvey and Joe Gilgoff explore the powerful—and often overlooked—connection between employee experience and customer experience.
What happens when customer support employees are underpaid, undervalued, micromanaged, or given nowhere to grow? Eventually, customers feel it. Lynda and Joe unpack why the way companies treat their people shows up directly in customer interactions—and why investing in employees isn't just a culture initiative. It's a customer…
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