Turning Difficult Customers Into Advocates | The GrowthPro Edge
What if your most difficult customer could become your biggest advocate?
In this episode of The GrowthPro Edge, Denise Killian talks with Nate Murray, author of How to Deal with a Shitty Customer, about handling difficult customers, empowering frontline employees, and turning complaints into opportunities to build loyalty. Learn why training your team to navigate tough conversations can protect your culture, improve customer experiences, and bring people back.
What They'll Learn
• How to de-escalate difficult situations and solve problems without giving away the store
• How to empower…
The skinny
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