Latest / Evolution Exchange Finland Podcast
Evo Finland #98 - Customer Centricity In The AI Era
Today's episode is hosted by James Dyson and they are joined on the podcast by Lotta Buss, Designer, Atena Larni, CX Transformation Consultant at Atena, Heli Rantavuo, Head of Customer Insight at OP Pohjola and Anni Lappi-Hassinen, Director of Customer Experience & Analytics at Elisa. The conversation explores customer centricity in the AI era and how organisations are adapting to evolving customer expectations. The exchange highlights the role of artificial intelligence, service design and customer insights in creating more personalised and effective experiences. It examines how businesses…
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