Latest / CLEAR Performance Coaching / Podcast #12 - CLEAR Performance Coaching - Improve Performance - RESULTS

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Podcast #12 - CLEAR Performance Coaching - Improve Performance - RESULTS · CLEAR Performance Coaching

0:21
SPEAKER_02: This is where leadership leads performance practically.
0:31
SPEAKER_02: So you can step in and show up on purpose every day.
0:54
SPEAKER_01: Hi, I'm Kent Vaughn.
0:56
SPEAKER_03: I'm Sam Bracken, and I'm Rick Timlick.
0:59
SPEAKER_01: And we want to welcome you to the next episode of the Clear Performance Coaching Podcast.
1:05
SPEAKER_01: We're really excited about this episode because this episode is about improving performance.
1:11
SPEAKER_01: And let me just begin with this idea.
1:13
SPEAKER_01: What do we do at Clear Performance Coaching?
1:15
SPEAKER_01: Someone just asked me this the other day.
1:16
SPEAKER_01: It's really simple.
1:17
SPEAKER_01: We help ordinary people like you and us become great coaches who create extraordinary results.
1:23
SPEAKER_01: And that's what this whole episode is about.
1:26
SPEAKER_01: One of our favorite categories and the eight categories of cards is this one improved performance.
1:31
SPEAKER_01: And the final card, the final card is about getting results.
1:36
SPEAKER_01: You know, everybody gets paid for results.
1:38
SPEAKER_01: Don't you wish you have a job where you didn't get paid for results?
1:41
SPEAKER_01: So, hey Sam, why don't you tell us about that?
1:43
SPEAKER_01: And then Rick chime in.
1:45
SPEAKER_03: Yeah, you know, it's interesting when we talk about results because what I've observed over the years is when we reach our objective and we get the results, the desired outcomes, and we get the results we want, then a lot of leaders just recalibrate and bam, they hit, they want more, they want more, they want more, and it's the everlasting more and more and more, and that leads to burnout, and people don't like that.
2:11
SPEAKER_03: I have found that when you observe that you've succeeded, you've gotten the desired outcome, it's good to take time to celebrate, recognize people, celebrate.
2:22
SPEAKER_03: It's okay to positively reinforce their achievement to really be grateful for your great achievements.
2:31
SPEAKER_03: That's something that I've noticed over the years.
2:34
SPEAKER_03: The second thing here, and really the bigger challenge, is when we don't reach the objective.
2:41
SPEAKER_03: When we don't reach the objective, it's actually even more critical.
2:45
SPEAKER_03: Most of the time, what I've observed over the years is when people don't reach the objective, they grind on people harder, they micromanage more, and what they don't do is spend time learning from why they failed.
3:02
SPEAKER_03: Right?
3:03
SPEAKER_03: Because if you can learn why you fail, make the needed adjustments, course correct, and then start over, you have a much better chance.
3:13
SPEAKER_03: This is where people are so terribly afraid to fail.
3:17
SPEAKER_03: They go into a stress response or chronic stress.
3:20
SPEAKER_03: Now we know that when people go into a stress response, they're surviving.
3:23
SPEAKER_03: They're not they're not taking self-inspired, activated action, right?
3:27
SPEAKER_03: They're just surviving.
3:29
SPEAKER_03: And because there's such great fear and failure, people do almost anything to not fail or look like they're failing.
3:38
SPEAKER_03: So we like to fail fast.
3:41
SPEAKER_03: We like to coach people to say, well, that didn't work.
3:43
SPEAKER_03: You know, what's the next thing that we can do?
3:46
SPEAKER_03: What's the lesson we learned, and what's the next thing we can do so that we can succeed?
3:50
SPEAKER_03: Putting the energy there gets people into more of a motivated state instead of a survival state.
3:57
SPEAKER_03: It helps them thrive more if you have a culture of learning from failure to adjust to move forward.
4:04
SPEAKER_03: I just finished a book, my fourth book, on resilience.
4:07
SPEAKER_03: And the the whole idea of resilience is what you do after you fail.
4:11
SPEAKER_03: When you fall down, you know, do you get your butt up and do you move forward with the lessons learned and go about your journey doing the best you can?
4:20
SPEAKER_03: That's what defines a great life, a great producer, a great leader.
4:24
SPEAKER_03: So that's my two cents on results.
4:28
SPEAKER_00: Yeah, I like a few things that I thought were great.
4:30
SPEAKER_00: I'm just looking at the card right now, and I I've always loved the tenacity cycle.
4:35
SPEAKER_00: You know, that try, fail, learn, adjust, win.
4:38
SPEAKER_00: And there's so much great science back in that.
4:40
SPEAKER_00: And I'll start with one that we can almost all resonate with.
4:44
SPEAKER_00: I think satisfaction isn't determined by the outcomes, it's determined by the outcome relative to my expectation.
4:51
SPEAKER_00: So if I expected to hit the stars and I only focus on that as my outcome, I'm gonna be, you know, dismayed when I actually reach the moon kind of expectation.
5:04
SPEAKER_00: So the results conversation is where the coach manages the gap deliberately instead of letting it faster.
5:10
SPEAKER_00: We and Sam, you talked brilliantly about that psychological safety piece or that that safety piece.
5:16
SPEAKER_00: Teams only learn lessons from misses when the review is about the process, not the person.
5:22
SPEAKER_00: So that reset conversation that we're going to talk about works because the coach asked, What did we learn?
5:27
SPEAKER_00: Before he asked, What went wrong?
5:29
SPEAKER_00: And just one more thing that really reinforces this.
5:32
SPEAKER_00: You know, we all want that kind of dopamine hit of achieving our goal.
5:36
SPEAKER_00: Here's the brilliance of the dopamine hit is that goal gets tagged from the behavior that produced it.
5:43
SPEAKER_00: So it's making me more likely to repeat it.
5:46
SPEAKER_00: Now, if I skip the celebration of a goal, what you talked about, Sam, is I skip that neurological save button by being hit.
5:54
SPEAKER_00: And then I'm less likely to repeat that behavior that helped us achieve the goal.
6:02
SPEAKER_01: You know, it's interesting.
6:03
SPEAKER_01: We're such a goal-oriented society, right?
6:05
SPEAKER_01: All around the world.
6:06
SPEAKER_01: We're so goal-oriented, and it's easy to get frustrated when we don't achieve the goal.
6:12
SPEAKER_01: You mean what is the data?
6:13
SPEAKER_01: New Year's resolutions last about two weeks, and if they last a month, you still only got five percent, right?
6:18
SPEAKER_01: I mean, then it there's so much data about how people felt them.
6:21
SPEAKER_01: It's because it's a binary thing, you do or you don't.
6:24
SPEAKER_01: Instead of saying, hey, we didn't, but we're gonna get better, right?
6:27
SPEAKER_01: You know, I was swimming this morning in the pool, and I set every six lengths of the pool, every three laps, a goal to hit a certain time.
6:34
SPEAKER_01: But I give myself a range.
6:36
SPEAKER_01: As long as I'm in the range, I feel pretty good.
6:38
SPEAKER_01: It's not like if you don't get in less than four minutes, hey, I'm stopping swimming.
6:42
SPEAKER_01: Well, that would be ludicrous, right?
6:43
SPEAKER_01: I'm trying to get in the mileage so I get the benefit to my heart and everything else, right?
6:47
SPEAKER_01: And so it's not a binary thing.
6:49
SPEAKER_01: We did, we made it, or we missed it.
6:51
SPEAKER_01: Well, if we missed it, it was it's a temporary situation.
6:55
SPEAKER_01: What are we going to do differently?
6:56
SPEAKER_01: What can we learn from that?
6:57
SPEAKER_01: I had a boss years ago who, frankly, was not a great boss in many ways.
7:01
SPEAKER_01: But one of the things he was great at was whenever we did a presentation with a client, he would say, What could we have done better?
7:07
SPEAKER_01: Even if it was fantastic and they signed up, what could we have done better?
7:10
SPEAKER_01: Or, you know, what didn't go well?
7:12
SPEAKER_01: How could we get better?
7:13
SPEAKER_01: And that can demotivate you, but he was always trying to get better.
7:16
SPEAKER_01: Now, it'd been great if he had just celebrated a little bit.
7:18
SPEAKER_01: He didn't, he wasn't very good at celebrating.
7:20
SPEAKER_01: He was always better, better, better, better, better.
7:22
SPEAKER_01: But and you expected that, but it did help me reflect, even when we won, what do we do to keep winning?
7:29
SPEAKER_01: What is it that we did well that caused us to win, that caused us to be successful?
7:34
SPEAKER_01: And what can we do to make that repeatable?
7:36
SPEAKER_01: Because we don't know any leader who wants success for today, but not tomorrow.
7:41
SPEAKER_01: Everybody wants success tomorrow and the next day and the next day.
7:44
SPEAKER_01: You know, how do we how do we keep this going?
7:46
SPEAKER_01: I was at Mercedes-Benz, one of these largest plants a while back, and they'd had a tremendous month, the previous month, about quality.
7:54
SPEAKER_01: And I had to go around just do a little celebration because every leader was like, Well, how do we do it again?
7:58
SPEAKER_01: How do we do it again?
7:59
SPEAKER_01: It's like great.
8:00
SPEAKER_01: How about if we celebrate just a little bit on the fact that people did what they haven't ever done before in this plant?
8:06
SPEAKER_01: How about if we just celebrate a little bit?
8:08
SPEAKER_01: They were so focused on getting the next thing, they didn't take time to do what Sam talked about.
8:11
SPEAKER_01: Let's celebrate a little bit.
8:12
SPEAKER_01: And then when they did the second month in a row, it was history.
8:15
SPEAKER_01: First time they'd ever done it two months in a row, and I thought, hmm, you think it might be because we celebrated what people did last month and really set on that and celebrated that, and not just how do we do it again, how do we do it again?
8:25
SPEAKER_01: Let's reinforce that.
8:26
SPEAKER_01: Anyway, just some thoughts that come to my mind.
8:28
SPEAKER_01: Sorry to overdo it there.
8:29
SPEAKER_03: You know, it's interesting, Kent, because CLEAR by itself, CLEAR, the acronym CLEAR, is built to improve performance, right?
8:38
SPEAKER_03: It's built to do this.
8:39
SPEAKER_03: This is why it's designed.
8:41
SPEAKER_03: When we're talking about the results, regardless of the results, there's always something to celebrate and there's always something to learn from.
8:49
SPEAKER_03: And we need a balanced approach.
8:51
SPEAKER_03: We need a balanced approach here.
8:53
SPEAKER_03: So when you do a really good job, when you do a really good job, celebrate that.
9:00
SPEAKER_03: And when you when you when you really screw it up, learn from that and take a moment to do it.
9:06
SPEAKER_03: Now, you might miss the mark, but that doesn't mean you can't celebrate something you did good.
9:12
SPEAKER_03: Yeah.
9:13
SPEAKER_03: Right?
9:13
SPEAKER_03: And you might make the mark, and that may you might hit all the the metrics, the KPIs to hit the goal, and you may have sucked at four other things.
9:23
SPEAKER_02: Yeah.
9:23
SPEAKER_03: So we need to be able to still correct.
9:25
SPEAKER_03: So we're always celebrating and we're always correcting, right?
9:28
SPEAKER_03: That's what we're always doing.
9:30
SPEAKER_03: And clear is the process to improve performance over time.
9:35
SPEAKER_03: And it's this balance of just you know improving and celebrating our wins and incrementally learning and getting better over time that gives you the exponential impact.
9:46
SPEAKER_00: Yeah.
9:46
SPEAKER_00: You know, I've spent a lot of time, as you guys know, within Toyota, and it's interesting, one of their foundational pillars is respect for people.
9:55
SPEAKER_00: And they recognize that aspect of respect for people is that they do need to celebrate that.
10:01
SPEAKER_00: I think we've been so trained to get the red out of all of our reports that we ignore the green.
10:07
SPEAKER_00: And to your point, Ken, what can we learn about the green?
10:10
SPEAKER_00: How can we replicate that in other areas?
10:13
SPEAKER_00: Is it's so rich there, but we're so mindset focused on get the red out.
10:17
SPEAKER_00: I'll share a funny personal example.
10:20
SPEAKER_00: So I was a personal trainer early in my 20s.
10:24
SPEAKER_00: In my head, I still think I really can do all of this, but I hired a personal trainer recently because one, he's gonna push me beyond where I want to stop naturally.
10:35
SPEAKER_00: So I think I can only do you know 20 push-ups.
10:39
SPEAKER_00: He's gonna push me to do 25, knowing he can get that out of me.
10:42
SPEAKER_00: And two, he's gonna be the one that tells me celebrate, hey Rick, you've achieved a new PR or personal record.
10:49
SPEAKER_00: You know, take a minute and let's high-five each other and do that.
10:52
SPEAKER_00: And and I'll tell you, the combination of those two things is what keeps me, you know, week after week.
10:58
SPEAKER_00: I can see the gains, but I could also see that the gains are coming through somebody encouraging me and correcting me at the same time.
11:10
SPEAKER_03: You know, you bring this point up, but clear by its nature allows you to reproduce the success.
11:17
SPEAKER_03: It's predictive.
11:18
SPEAKER_03: The process of uh having a goal, you know, moving your levers, being engaged, tracking your progress, and getting the result you want.
11:26
SPEAKER_03: This is this creates that predictable process for success time and time again, over and over and over again.
11:34
SPEAKER_03: It's it's very much predictive.
11:36
SPEAKER_03: And you don't have to guess what you did right to have a record.
11:39
SPEAKER_03: You know what you did.
11:40
SPEAKER_00: Yeah, and you started in our card, we talk about Henry Ford saying failure is simply the opportunity to begin again, this time more intelligently.
11:51
SPEAKER_00: I love it.
11:52
SPEAKER_00: When you succeed, celebrate it and repeat.
11:54
SPEAKER_00: That's the mantra.
11:57
SPEAKER_03: Right.
11:58
SPEAKER_01: You know, we we talk about two watch outs when it comes to results, and it's certainly on the back of the results card, right?
12:04
SPEAKER_01: The first one is what we've been talking about.
12:05
SPEAKER_01: Make sure you take time to celebrate success and recognize achievement.
12:09
SPEAKER_01: And there's just too much of that, there's too little of that that goes on in organizations, you know, uniformly.
12:15
SPEAKER_01: And we're in all kinds of organizations all the time.
12:17
SPEAKER_01: I mean, scores of organizations, and it's amazing how people just, well, let's get on the next one.
12:21
SPEAKER_01: It's the new month.
12:22
SPEAKER_01: And and what happens is eventually people think, well, what the heck?
12:26
SPEAKER_01: I left it all on the field last month.
12:29
SPEAKER_01: We're in a new month, and we've got to start again.
12:32
SPEAKER_01: And eventually people give up on the process because, like, what, you know, there's no end to this.
12:36
SPEAKER_01: Well, frankly, there is no end.
12:38
SPEAKER_01: But if we don't take any time to recognize, appreciate, stop and take a breathe and say, hey, look at what we've done.
12:44
SPEAKER_01: Even if it wasn't, even if it wasn't a great month and we got all the red out in the KPIs this month, let's take some time to appreciate, to recognize the fact that people did a ton.
12:55
SPEAKER_01: People did a ton.
12:57
SPEAKER_01: Even to keep steady state.
12:58
SPEAKER_01: I mean, in this day and age, even to keep steady state, the amount of work that required to do that.
13:03
SPEAKER_01: And that's why that's right there.
13:04
SPEAKER_01: It's so important.
13:06
SPEAKER_01: It's so important.
13:08
SPEAKER_01: So, Rick, tell us about what is the second watch out, and then Sam explain what that means.
13:14
SPEAKER_00: Yeah, you got it.
13:15
SPEAKER_00: So the second watch out is if you failed, reset, restart, and refocus with new clear goals and the new learning and wisdom from your failures.
13:25
SPEAKER_03: Right.
13:26
SPEAKER_03: This again gets people out of fight or flight and into inspired self-activated action.
13:32
SPEAKER_03: Because when people fail, they're gonna be dejected.
13:35
SPEAKER_03: And if you continue to grind on them, if you pressure them and grind on them to produce the results without the learning, they're gonna have burnout.
13:43
SPEAKER_03: Yeah, they're gonna burn out, right?
13:45
SPEAKER_03: And we know that we know that hard work doesn't make people weary.
13:49
SPEAKER_03: What makes people weary is living in the fog, right?
13:54
SPEAKER_03: Not knowing where you're going, not knowing how to accomplish what you're doing, not being engaged, uncertainty.
14:01
SPEAKER_03: So if you take time to really learn where your failure happened and correct it with different prototypes, and then take the energy to do that, engage your creative and critical thinking, and then use your agency or choice to do something different about it, then guess what?
14:21
SPEAKER_03: You can still work hard, but you won't be weary.
14:24
SPEAKER_03: Yeah, you're gonna be energized, full of hope, and you're gonna be kicking butt.
14:28
SPEAKER_03: And and most people don't understand the power of that.
14:31
SPEAKER_03: It's a real tangible tool, and it's powerful to help people get corrected and redirected, corrected and redirected based on the failure.
14:42
SPEAKER_00: Can I tee up a challenge I've got?
14:44
SPEAKER_03: That was much better response.
14:45
SPEAKER_00: You know, my audience listeners will have, and they're always in very safety critical, operational intensive environments.
14:51
SPEAKER_00: So here's a challenge, and I'd love to hear from you guys for them.
14:55
SPEAKER_00: The challenge is they've got the goal, they know the behaviors to achieve the goal in safety, and yet sometimes you have just a constant flurry of little incidents that make you feel defeated, and you ever wonder, is this ever going to stick?
15:09
SPEAKER_00: Are we ever turning the corner?
15:11
SPEAKER_00: What would you guys say to that?
15:12
SPEAKER_00: You're both, you know, come from that environment as well, Kent.
15:15
SPEAKER_00: I know you especially, but how would you coach that leader that is stuck in the quagmire trying to refocus on the goals, but yet they just keep coming up with these little oopses?
15:28
SPEAKER_01: Well, I think you know, it's interesting when I find that we're dealing with that, what I find is I'm so hyper-focused on perfection that I don't take time to thank those who did it well.
15:40
SPEAKER_01: I think about, for example, even PPE, right?
15:42
SPEAKER_01: Having the right protective equipment on, right?
15:44
SPEAKER_01: You've got one person who doesn't, everyone else does.
15:46
SPEAKER_01: So I think recognizing the good behavior.
15:49
SPEAKER_01: I remember years ago talking to my mother about one of my sons, and she said, you need to catch him doing something well.
15:55
SPEAKER_01: And I think when you have those oops going on, it's when we need to really kind of refocus our brains and say, hey, what is going well?
16:02
SPEAKER_01: What are people doing that's effective, that's successful, et cetera?
16:05
SPEAKER_01: And a lot of times people, leaders say, well, if you focus on that, they don't do this.
16:08
SPEAKER_01: Well, we're not saying don't talk about that, but let's at least recognize some positive things that are happening.
16:14
SPEAKER_01: And my experience has been that rising tides lift the whole boat, right?
16:18
SPEAKER_01: Not just part of the boat.
16:19
SPEAKER_01: Because people start thinking, yeah, I can do that.
16:21
SPEAKER_01: I'm doing that, I'm gonna do better at this, right?
16:22
SPEAKER_01: And it's when people get kind of defeated and dejected, we keep we keep stepping our toe.
16:27
SPEAKER_01: Yeah, but you're not stubbing everything else, right?
16:29
SPEAKER_01: So I try to focus on what's going well and what we're gonna do to improve this.
16:35
SPEAKER_01: That's just my thing.
16:36
SPEAKER_01: And Sam, what are your thoughts?
16:38
SPEAKER_00: So the question again was you know, in a safety critical environment, when you're measuring safety very well, and all of a sudden you'll come across a series of incidents that makes you feel defeated.
16:51
SPEAKER_00: Will we ever achieve our goal?
16:53
SPEAKER_00: Will we ever improve the culture?
16:56
SPEAKER_03: Right.
16:57
SPEAKER_03: So what I try to help people do is when they're when they make the same mistake over and over and over again, that there's something hasn't turned on.
17:05
SPEAKER_03: The light hasn't turned on.
17:06
SPEAKER_03: They're not connecting, the they're not connecting the impact of their effort or non-effort.
17:11
SPEAKER_03: Right.
17:12
SPEAKER_03: So what I focus on is trying to help them connect the impact of their effort or the impact of their ignorance.
17:20
SPEAKER_03: So, for instance, if you if you wear your safety gear, and you know, here's a quick story.
17:27
SPEAKER_03: I remember I have a when I started mountain biking 40 years ago, my best friend Doug Moffat said, Sam, you always wear a helmet.
17:33
SPEAKER_03: He owned a bike shop.
17:34
SPEAKER_03: He says, You always wear a helmet.
17:35
SPEAKER_03: I just trusted him and always wore a helmet.
17:37
SPEAKER_03: Ten years later, I'm bombing down this hill in the Uintas and like going 60 miles an hour, and I turf it hardcore.
17:45
SPEAKER_03: Oh, and I go like three, I turf it hardcore, and you know, my glasses bust my nose, and I get up, and there's a piece of scrub oak in my in my helmet that's in about three inches.
17:57
SPEAKER_03: And I'm like, and my my friend Doug says to me, he goes, Yeah, aren't you glad you have a helmet on now?
18:02
SPEAKER_03: Because I'd have been dead, right?
18:04
SPEAKER_03: So wearing that helmet saved my life.
18:07
SPEAKER_03: Yeah.
18:07
SPEAKER_03: And I realized at that time that the impact of that effort saved my life.
18:12
SPEAKER_03: Ignorance comes when people don't, when they don't understand the impact of their effort.
18:18
SPEAKER_03: So are they living in ignorance or are they living in awareness?
18:21
SPEAKER_03: So if someone is repeatedly not doing what they need to do, there's something that they're ignorant about.
18:27
SPEAKER_03: So how do we pull them into awareness?
18:30
SPEAKER_03: How do we get them to see the impact of their effort or the impact of their non-effort, their non-focus?
18:36
SPEAKER_03: And they do the learning.
18:38
SPEAKER_03: See, the problem is you can't tell them to do it and then have them do it.
18:41
SPEAKER_03: They're not learning.
18:43
SPEAKER_03: Right?
18:44
SPEAKER_03: So we need them to learn and have their own aha moment, so they just do it all the time.
18:49
SPEAKER_03: So it affects their routines.
18:51
SPEAKER_03: So their safety routines become the critical safety protocols that we do.
18:58
SPEAKER_03: And that's a different approach.
19:00
SPEAKER_00: I like what both of you said.
19:02
SPEAKER_00: If I tie them together, you know, we do work in police environments and law enforcement environments, and I often say you Google any city in North America and Google police department, and it's a litany of bad news stories, right?
19:15
SPEAKER_00: And yet the question I always ask is, do you think 100% of the people that work there are causing bad news stories?
19:22
SPEAKER_00: And the answer is likely maybe 5%.
19:25
SPEAKER_00: But that 5% gets so much airtime that's all we focus on.
19:29
SPEAKER_00: So, Ken, to your point, to switch that, we've got to start moving the narrative to the other 95% of good things that we've done and we've prevented and we've focused on.
19:40
SPEAKER_00: And then that comes into effect with what you're saying, Sam is you know, when we can switch that awareness, we can move from that ignorance to awareness and then start acting and behaving differently and seeing the impact of that.
19:56
SPEAKER_01: Yeah, I love that.
19:58
SPEAKER_01: On the card, as always, on the back of the card, we have the watch out that we've talked about, and we have always have two or three powerful questions.
20:05
SPEAKER_01: These, this time we have three, and they're exactly what you would expect.
20:08
SPEAKER_01: We've already talked about the first one.
20:10
SPEAKER_01: Did you accomplish your goal?
20:11
SPEAKER_01: Yes or no, right?
20:12
SPEAKER_01: If yes, how are you going to celebrate or repeat success, right?
20:16
SPEAKER_01: So we have right there celebrate success.
20:18
SPEAKER_01: If not, what do we learn and how will we adjust to win in the future, right?
20:22
SPEAKER_01: And I and I think that's such an important one.
20:25
SPEAKER_01: We're so focused on success that when we don't, we aren't successful, sometimes it blows us up.
20:30
SPEAKER_01: And what it often does to us as leaders is it creates this stress response in us that we go create in others.
20:40
SPEAKER_01: I remember decades ago talking to a great senior leader about success and goals and so on and so forth, and he said, you know, I don't feel any stress.
20:47
SPEAKER_01: I said, You don't?
20:47
SPEAKER_01: And he said, Oh no.
20:49
SPEAKER_01: But my people sure do.
20:50
SPEAKER_01: And I thought, wow, what a terrible way to lead people.
20:55
SPEAKER_01: You're going and you're going to make sure you create this kind of stress in other people to make sure they do things differently.
21:01
SPEAKER_01: And I thought, wow, I am glad I don't work for you.
21:04
SPEAKER_01: You know, I've heard a couple of other leaders say that over the years, and I couldn't think of a worse way to lead a team.
21:09
SPEAKER_01: I do feel stress.
21:10
SPEAKER_01: I guarantee my team feels stress.
21:12
SPEAKER_01: I don't know.
21:12
SPEAKER_01: When you think about stress, Sam, you've dealt with this a lot over the years, so have you, Rick.
21:17
SPEAKER_01: When a leader creates high stress in an organization, what are the things that happen to people?
21:24
SPEAKER_03: Well, people get burnt out and the leader loses their people.
21:27
SPEAKER_03: You can have people's back, but you need their heart, head, and back.
21:31
SPEAKER_03: Yeah.
21:32
SPEAKER_03: Right?
21:32
SPEAKER_03: And I just had, when you were talking, Ken, I just had this kind of epiphany.
21:36
SPEAKER_03: What about, well, I mean, what if we, as we celebrated success, what if we had the same energy to celebrate the aha moment when you learn from failure?
21:46
SPEAKER_03: What about if we had that kind of balance?
21:50
SPEAKER_03: That would mean something.
21:51
SPEAKER_03: That would really mean something.
21:53
SPEAKER_03: Then people could innovate and not worry or fear about the repercussions if they fail.
21:58
SPEAKER_03: When you press the button.
22:00
SPEAKER_03: Boundaries.
22:01
SPEAKER_03: Because when you press the boundaries of things and you press the capacities, you can when you stress the systems out, you find where the system's weak, and then you can you can improve the sticking points or the systems, whether it's with a production line or human behavior.
22:16
SPEAKER_03: Same principle, but this idea of focusing on the learning and the aha moment people have that's going to create lasting change and improving, continuing improving performance moving forward.
22:30
SPEAKER_00: Yeah, you know, when you were saying that, Sam, I was trying to remember that Thomas Edison quote when, you know, they asked, because he was so many iterations into actually producing the light bulb, and his answer was, you know, I didn't fail.
22:44
SPEAKER_00: I learned, let's say, 99 different ways how not to, and the hundredth way showed me how to.
22:52
SPEAKER_03: This is how we keep people out of the stress response, you guys.
22:55
SPEAKER_03: This is how we do it.
22:56
SPEAKER_03: We help them control their frame of mind.
22:59
SPEAKER_00: Yeah.
23:01
SPEAKER_00: What you were saying, Sam, is that feedback loop.
23:03
SPEAKER_00: That's the point.
23:04
SPEAKER_00: It's the deliberate part of that feedback loop.
23:06
SPEAKER_00: You know, a leader who closes each loop literally is running that algorithm that helps people succeed.
23:12
SPEAKER_00: We don't just repeat year one 20 times.
23:15
SPEAKER_00: We actually can get better over time.
23:20
SPEAKER_01: You know, it's one of the things you said a year or two ago, Sam, as you were writing this book you have coming out now about resilience.
23:27
SPEAKER_01: I love that the this we often think about resilience as, you know, we're returning to where we were.
23:33
SPEAKER_01: And you talk about this idea of falling forward, not falling back, you know?
23:37
SPEAKER_03: Springing forward.
23:38
SPEAKER_03: Springing forward.
23:39
SPEAKER_03: Yeah.
23:40
SPEAKER_01: I love the idea of springing forward from failure.
23:43
SPEAKER_01: It's not like not get back, but we're going to move forward, right?
23:46
SPEAKER_01: I love this idea of springing forward.
23:51
SPEAKER_01: Show us your book again, Sam.
23:52
SPEAKER_01: What's the name of it?
23:53
SPEAKER_01: The new book?
23:54
SPEAKER_03: It's called Harder Life, Better Life.
23:56
SPEAKER_03: The five stages on your journey to resilience.
24:00
SPEAKER_03: This is just a mock-up.
24:01
SPEAKER_03: Amazing.
24:01
SPEAKER_03: It's in the final proofing right now.
24:03
SPEAKER_00: We were going to read it and are super excited for you.
24:07
SPEAKER_03: You guys read it already.
24:10
SPEAKER_00: Yeah.
24:11
SPEAKER_01: Well, as we wrap up results.
24:14
SPEAKER_01: The results.
24:14
SPEAKER_01: You know, it's funny, I heard a guy years ago saying, don't you wish you had a job where you they didn't care if you got results or not?
24:20
SPEAKER_01: There are some jobs like that, I suppose, but I've never had one.
24:23
SPEAKER_01: Every job I've ever had, they expected me to get some things done.
24:26
SPEAKER_01: You too, right?
24:27
SPEAKER_01: So it's not that we need to be afraid of results, it's how do we get better at getting the results?
24:32
SPEAKER_01: That's really what this has been all about.
24:33
SPEAKER_01: As we wrap this up, Sam, what would you add in conclusion?
24:38
SPEAKER_03: The human resource is the most valuable of all resources.
24:42
SPEAKER_03: Be careful when you lead them.
24:46
SPEAKER_03: Make sure that you are bringing them into awareness, that you treat everybody different instead of everybody the same, that you're unlocking their superpowers and helping them get incrementally better.
24:58
SPEAKER_03: They'll thank you over time and you'll build a legacy of leadership you can't even imagine.
25:04
SPEAKER_03: If you help people learn from their failures, have aha moments in learning, and then double down on the process to improve in ways that are very predictive, it can change their life.
25:16
SPEAKER_03: And you can change their life by how we handle results.
25:20
SPEAKER_03: You can change the trajectory of their life by how you inspire them through their results, whether they be good or whether they be bad.
25:32
SPEAKER_01: Excellent.
25:34
SPEAKER_00: Greg, what do you think?
25:36
SPEAKER_00: I love that.
25:36
SPEAKER_00: I just wanted to sit under a tree with that thought for a bit.
25:39
SPEAKER_00: I'll try to add to that.
25:41
SPEAKER_00: For me, again, notice the pattern one more time, right?
25:44
SPEAKER_00: Celebrate, repeat, or reset.
25:47
SPEAKER_00: It's a decision any leader can make in 15 minutes.
25:50
SPEAKER_00: And it doesn't require charisma or extra skills.
25:52
SPEAKER_00: The extraordinary part isn't the leader, it's what compounding closed loops do year over year.
25:58
SPEAKER_00: And so if you were to try that and see the impact, I almost guarantee you're going to have better results just because of that.
26:08
SPEAKER_01: You know, I'm going to end with a kind of a negative note about an experience where I blew it, right?
26:13
SPEAKER_01: About 20 years ago, there was on my team, I ran a team of people around the southeastern United States, and the number two person on my team was a superstar in every conceivable way.
26:22
SPEAKER_01: She and I had grown the team from just the two of us to more and more people, and she was a superstar in every every conceivable way.
26:30
SPEAKER_01: And our company started requiring some new new things to do, and there were quite a lot of travel and things, and that was a difficulty for her because her kids were young and at home and she had lived in Atlanta, and so she didn't want to do that.
26:40
SPEAKER_01: So she ultimately said, I'm leaving the team, and I said, Tell me about it.
26:44
SPEAKER_01: She said, Well, first, this travel thing's a big deal.
26:47
SPEAKER_01: And second of all, and the one that really cut me to the core, and it has for ever since then, really, is she said, you know, if I'm completely candid, I have loved working with you, you're awesome, etc.
26:58
SPEAKER_01: And there is this one thing that you struggle with.
27:00
SPEAKER_01: And I and I said, What?
27:01
SPEAKER_01: And she said, We have a guy on our team, he was the third person on our team, and then we added a bunch more for that, who's really struggled over the years to get his goals and accomplish his the KPIs, and you've complained about him a lot to me.
27:14
SPEAKER_01: Not to him, but to me, and really been upset with him.
27:18
SPEAKER_01: And she said, My only concern is what about when I fail?
27:23
SPEAKER_01: Are you talking about me to someone else the same way?
27:26
SPEAKER_01: And am I just, you know, a month or two or a quarter away from you're talking the same way about me?
27:31
SPEAKER_01: And I thought, wow, I sure wish you'd told me this a while back.
27:35
SPEAKER_01: But she and I've remained friends.
27:37
SPEAKER_01: I think she's amazing.
27:38
SPEAKER_01: But what a great reminder to me that the number one person who always performed when I was dogging, we'll call somebody else to her on our team, that wasn't what I should have been doing.
27:51
SPEAKER_01: And certainly she just thought, wow, you're just a hair's breadth away from doing the same, same things about me.
27:55
SPEAKER_01: And I thought, wow, I've done exactly the thing that Stephen Covey talked about in his book, The Seven Habitals, years ago.
28:00
SPEAKER_01: Be careful about what you say to everybody.
28:02
SPEAKER_01: So don't do that.
28:03
SPEAKER_01: Do not be the guy that's dogging on your team members to other people.
28:07
SPEAKER_01: Help them, yeah, be frustrated about the results, but then learn from it.
28:12
SPEAKER_01: You know, what do we need to learn?
28:13
SPEAKER_01: How do we adjust?
28:14
SPEAKER_01: And how do we help them adjust?
28:15
SPEAKER_01: So don't do what I did, I'll tell you that for sure.
28:21
SPEAKER_01: Thanks for being with us on this episode about getting results that are in clear, clarity, leverage, engagement, accountability, and results.
28:30
SPEAKER_01: Hope you found this valuable.
28:32
SPEAKER_01: Please look at the show notes because you'll see a link to a video by Sam about this or these results, and maybe some other upcoming events we have as well.
28:42
SPEAKER_01: So hey, thanks for participating.
28:43
SPEAKER_01: We're so grateful and honored that you would invest the time to be with be with us.
28:48
SPEAKER_01: Have a great day.